Spend the day playing on the beach then return to dine at one of Hotel San Carlos Plaza's 2 restaurants. Change of towels is available on request.
Hotel San Carlos Plaza offers 173 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.
Bathrooms include bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. Wireless Internet access is complimentary. Hotel San Carlos Plaza features 3 outdoor swimming pools. Event facilities measuring 244 square feet (23 square meters) include conference space. This beach hotel also offers spa services, a terrace, and gift shops/newsstands. Concierge services and wedding services can be provided. Complimentary self parking is available on site.
Hotel San Carlos Plaza has designated areas for smoking.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 12:30 PM.
Hotel San Carlos Plaza has 2 restaurants on site.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7:30 AM to 12:30 PM for a fee: MXN 250 to 300 for adults and MXN 250 to 300 for children
2 restaurants
Private picnics
Things to do
3 outdoor pools
Designer stores
Shopping
Family friendly
3 outdoor pools
Children's games
Grocery/convenience store
Laundry facilities
Conveniences
24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Laundry facilities
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
244 square feet of conference space
5 meeting rooms
Outdoors
On the beach
Outdoor furniture
Terrace
Spa
Deep-tissue massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in hallways
Handrails in stairways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site
More
Ballroom
Banquet hall
Communal living room
Designated smoking areas
Reception hall
Room amenities
Bedroom
Premium bedding
Bathroom
Bathtub
Hair dryer
Towels provided
Entertainment
32-inch flat-screen TV with cable channels
Food and drink
Chef service
Coffee/tea maker
Free bottled water
Restaurant dining guides
More
Air conditioning
Iron/ironing board
Phone
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 1000 per pet, per night
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately MXN 250 to 300 for adults, and MXN 250 to 300 for children
Pet fee: MXN 1000 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Hotel San Carlos Plaza Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The only negative thing about this property is the wifi is spotty at best. Everything else was fantastic! We tried this hotel for the first time instead of our usual and was disappointed the large pool was under construction before the busy season. We were not told ahead of time of the inconvenience and the staff was very nice, apologetic and made arrangements for us to have the best time possible. They really went above and beyond once they heard we were disappointed. We ended up having a great stay and i would definitely go back again. The rooms are clean, staff very friendly and helpful and the breakfast buffet is yummy and convenient.
Ashley
Stayed 3 nights in May 2024
6/10 Okay
claudia
Apr 22, 2024
Liked: Cleanliness
EXCELENTE UBICACIÓN. FALTA MUCHO
Positivo: tiene alberca templada y la playa es apta para asolearte y nadar. Camas muy comodas.
El servicio de Spa que está instalaciones muy bueno. El servicio restaurabt Arbolitos muy bueno.
Negativo: servicio desayuno buffet pésimo. Escaso en fruta y otros productos/bandejas vacias. Lento en área de huevos. Pocos.meseros.
Del ala que dá al fraccionamiento se oye un ruido constante. Que dicen no saber de que es y en la noche se escucha tanto que interrumpe el sueño.
En baño la tuberias y salidas de agua viejas, por lo que el chorro de agua es lento. Y el baño se dificulta.
No te permiten ingresar con bebidas ni al cuarto, ni a hotel . Te hacen firmar que te cobraran 800 pesos. Y en alberca es muy dificil que te den servicio de bebidas.
A wonderful location in dire need of renovations. Broken window treatments/blinds - wood-rot in door frames, slippery tile throughout - showers were terrible and impossible to use. “Ocean View” was not an “Ocean View” Pools not heated - chairs in room had filthy fabric on cushions and from 1980’s - broken table in room - I could continue but won’t.
Fantastic staff & beautiful spa. Pizza was delicious and a great breakfast buffet!
Work on improving the property and its interior it will be an amazing resort!
Deanne
Stayed 4 nights in Mar 2024
8/10 Good
Sonja
Traveled with partner
Mar 16, 2024
Liked: Cleanliness, staff & service, amenities
We LOVED the fact that this hotel is RIGHT on the beach and you can walk a mile down the sandy beach to the Sunset bar/grill !!! The sunsets are PHENOMENAL !!!! The property is beginning to look a bit dilapidated....stained towels, blood on the comforter, clogged toilet, and in general needs a good painting inside the room and out on the balcony. But if management gets a grip on these issues, we would highly recommend this property to families (especially with young kids). The heated pool, water slides, pirate ships, horse carousel in the lobby, and water play land are PERFECT for kids. And the thatch hut bar located overlooking the beach is PERFECT for adults to grab a cold beverage while enjoying the ocean !!!!
Sonja
Stayed 5 nights in Mar 2024
8/10 Good
Martha, Gilbert
Traveled with family
Mar 12, 2024
Liked: Cleanliness, amenities
It’s a really nice place. Unfortunately, for us it was very inconvenient and unsafe. We had my elderly mom with us in her wheelchair, and it seemed that the hotel staff didn’t care about giving us a handicap accessible room or maybe the hotel didn’t have any. Not sure.
What an amazing place and a rare gem . Great views and pools and great friendly staff . So impressed and worth the time and money and a wonderful relaxing beautiful surprise . One of best hotel experiences ever !
Excelente hotel, muy cómodo, el area del albercas padrisima, lo unico que le hace falta mas sombras en el area de albercas y camastros, el restaurante delicioso, el atardecer se ve hermoso desde su playa, volveremos sin duda