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Hotel Helvérica

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Helvérica

View from room
City Apartment, 1 King Bed (Annex Building 3 blocks away) | Private kitchen | Cookware/dishes/utensils
Apartment, 1 Queen Bed (Annex Building 3 blocks away) | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Point of interest
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Parking included
  • Pet friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200
  • Foro Cultural Kinoki
    2 min walk
  • San Cristóbal de las Casas Cathedral
    3 min walk
  • Hotel Helverica
    1 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    72 min drive

Room options

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, Balcony

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Double Room, Balcony

  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 2 Double Beds

  • 247 sq ft
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Helvérica

3.5-star hotel in Zona Centro
Along with a restaurant, this smoke-free hotel has a rooftop terrace and free use of bicycles. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite.
Hotel Helvérica offers 16 accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.
The hotel offers a restaurant. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a rooftop terrace, a vending machine, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Helvérica is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8 AM and noon.
Hotel Helvérica has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 130 for adults and MXN 100 for children
  • A restaurant

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Beaux Arts architecture
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 for adults and MXN 100 for children
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Heating fee: MXN 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Helvérica San Cristobal de las Casas
Hotel Helvérica
Helvérica San Cristobal de las Casas
Helvérica
Hotel Helverica San Cristobal De Las Casas, Mexico - Chiapas
Hotel Helvérica Hotel
Hotel Helvérica San Cristóbal de las Casas
Hotel Helvérica Hotel San Cristóbal de las Casas

Hotel Helvérica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 142 reviews" "
Rating 8 - Good. 37 out of 142 reviews" "
Rating 6 - Okay. 17 out of 142 reviews" "
Rating 4 - Poor. 5 out of 142 reviews" "
Rating 2 - Terrible. 6 out of 142 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LUIS

Stayed 1 night in Aug 2024

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Stayed 6 nights in Mar 2023

4/10 Poor

Susan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Stayed 1 night in Mar 2022

10/10 Excellent

angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Marjorie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Could have been a great stay...
We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Stayed 3 nights in Jan 2022

4/10 Poor

Martin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Cold hotel with no room heating in winter months.
First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Stayed 3 nights in Dec 2021

6/10 Okay

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Cristobal de las casas
The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

GUADALUPE

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to enjoy San Cristobal
Spent two nights here. Fantastic location near the central square. Has gated, private parking. We reserved the two-story townhouse a couple blocks from the main hotel (where you check-in). It was super clean, modern, and spacious. It had its own balcony with hammock and chairs next to the bedroom/bathroom, all upstairs. Downstairs had a kitchen with refrigerator, microwave, sink, blender, etc. There is no a/c, but not a problem at all since San Cristobal is a lot cooler than most Mexican towns. The are is tons of activity with restaurants and shopping all withing walking distance. We parked our car and never used it again until we checked out. The staff was extremely helpful and polite. We will definitely stay here again in the future!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the city center
Gorgeous, modern hotel in the heart of San Cristobal. We stayed in the small apartment style room--2 blocks from the main hotel. Our car was parked right in front of our room behind a locked door. The rooms was very clean and well-appointed. The upstairs bedroom had a bathroom with shower and a balcony with hammock and chairs. The downstairs had a kitchen and seating area. The main hotel I just off the square and out place was a couple minutes walk from there. Super convenient. We were surrounded by restaurants and walked everywhere. The front desk staff was friendly and very helpful. We will definitely stay here again!!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and wonderful staff! We loved it so much we booked here twice in the same week!
Stayed 1 night in Mar 2021

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay there when the weather is warm inky
The hotel is lovely and in a great location. It would be a terrific place to stay when the weather is warm. But in January, there is not enough heat to keep it comfortable
Stayed 6 nights in Jan 2020

10/10 Excellent

Queeny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the staff were very helpful. The rooms are very modern, clean and eco friendly. I plan to return soon.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and rooms were very nice. Close to everything
Stayed 4 nights in Nov 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise outside the rom
Stayed 1 night in Aug 2019

2/10 Terrible

juan pablo

Disliked: Staff & service, property conditions & facilities, room comfort
this was a total SCAM.
Got this hotel because of the location. the. i get there and they sent me to a different place like 3 blocks away. hotel reps where not al all helpfull. tried to change the room and no more vacancy. got us really angry since we were there with other couples for a wedding. at the lobby they told us it was explained on the webpage BUT NOTHING ABOUT IT is said in the reservation.
Stayed 4 nights in Jan 2019

8/10 Good

Elsa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Lindsey, San Cristóbal de Las Casas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

Chris, San Diego, CA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very Noisy
If you want to sleep before 2 AM, this is not the hotel for you. It's very noisy because of all the bars and clubs on the street. I paid for two nights and left after one. Just a horrid experience. Friends who live in San Cristobal say it's busy and loud every night on the street. Makes me think the reviews on the website are fake., No way such a noisy place has such a high rating in the system.
Stayed 2 nights in Apr 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
Modern hotel with trendy furnishings. Very large comfortable bed and good shower. The location was excellent, a two minute walk to the main square. There wasn't a restaurant attached to the hotel which not we didn't try but looked nice. The only downside was that the room was a little cold. However there were extra blankets which we made use of.
Stayed 2 nights in Dec 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Nice hotel. San Cristóbal was very cold and so was our room but in better weather I would love it there. Lots of hot water, good wifi, great beds, close to restaurants and the zocalo. I really wanted a kettle to make coffee or tea in the room though, or even just a hot water machine on my floor.
Stayed 4 nights in Dec 2017

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017