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Hotel Mukul Na

3.0 star property

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Photo gallery for Hotel Mukul Na

Front of property
Exterior
Reception
Elite Room | Laptop workspace, free WiFi
Standard Room, Multiple Beds, Resort View | Laptop workspace, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Dr. Manuel Velazco Suárez, 5, San Cristóbal de las Casas, CHIS, 29244
  • Mesoamerican Museum of Jade
    ‪8 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Santo Domingo Handicraft Market
    ‪15 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪88 min drive‬

Room options

View all photos for Superior Room

Superior Room | Laptop workspace, free WiFi

Superior Room

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, Multiple Beds, Resort View

Standard Room, Multiple Beds, Resort View | Laptop workspace, free WiFi

Standard Room, Multiple Beds, Resort View

  • Resort view
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Elite Room

Elite Room | Laptop workspace, free WiFi

Elite Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bunk Bed and 1 Double Sofa Bed

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Property grounds

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  • Free WiFi
  • Restaurant
  • Breakfast available
4.4 out of 5, Excellent, (418)
The price is $84
per night
$99 total
includes taxes & fees
Apr 22 - Apr 23
Hotel Hacienda Don Juan

About this property

Hotel Mukul Na

3-star San Cristóbal de las Casas hotel with restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Mukul Na offers 50 accommodations with hair dryers. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This San Cristóbal de las Casas hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe. Complimentary uncovered self parking is available on site.

Hotel Mukul Na is a smoke-free property.

Hotel Mukul Na has a restaurant on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper

More

  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 24:
  • One of the dining venues
  • Bar/Lounge
  • Laundry facilities
  • Parking area

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Hotel Mukul Na Hotel
Hotel Mukul Na San Cristóbal de las Casas
Hotel Mukul Na Hotel San Cristóbal de las Casas

Hotel Mukul Na Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 101 reviews
Rating 8 - Good. 17 out of 101 reviews
Rating 6 - Okay. 3 out of 101 reviews
Rating 4 - Poor. 5 out of 101 reviews
Rating 2 - Terrible. 5 out of 101 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Yadira

Liked: Staff & service, property conditions & facilities
Beautiful place and people are very friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Oliver

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property it’s perfect to stay. The only problem is that it’s the street. It’s under construction
Stayed 1 night in Mar 2024

8/10 Good

Jesús

Stayed 1 night in Jan 2025

10/10 Excellent

ELISAVET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Eros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy buen ubicado, facil acceso, habitacion excelente, unicamente los colchones son muy suaves para mi
Stayed 1 night in Nov 2024

8/10 Good

karen yannira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cómodo para familias y estancias cortas muy centrico
Stayed 6 nights in Dec 2024

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen atención del personal Habitaciones muy nuevas y limpio
Stayed 9 nights in Dec 2024

10/10 Excellent

José Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

María de Montserrat

Stayed 2 nights in Dec 2024

8/10 Good

María de Montserrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Muy bien hotel, solo que el estacionamiento es algo reducido.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandra

Stayed 1 night in Dec 2024

10/10 Excellent

Joselin del Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, solamente un poco de ruido de la calle.
Stayed 1 night in Dec 2024

10/10 Excellent

Ali Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar muy limpio
Buena recepción, muy limpio el lugar.
Stayed 2 nights in Dec 2024

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Muy agradable, y el personal muy amable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Osvaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bastante bonito, muy fotografiable, las habitaciones son comfortables y perfectas, como lo esperariamos, el unico defecto es el baño que no cerraba su puerta (posiblemente solo en mi habitacion), de ahi exelente recomendado
Stayed 1 night in Dec 2024

2/10 Terrible

maria juliana elvira

Traveled with family
Disliked: Staff & service, room comfort
Personal sin criterio
MAL SERVICIO AL CLIENTE. OJO OFRECEN ESTACIONAMIENTO PERO ES PEQUEÑO Y NO ENTRAN TODOS LOS AUTOS. El 24 de Dic llegamos tarde, nos abrieron el estacionamiento y nos dijeron que nos estacionáramos detrás de un auto, a las 5:45AM tocaron la puerta para mover nuestro auto porque iban a salir! Como atascaron el estacionamiento fue complicado incluso sacar el auto. Al otro día dimos nuestro comentario que eso no se hace, como huésped uno va a descansar y más en una fecha como el 24 de Dic, comentamos que no deberían dejar pasar más autos al estacionamiento si no tienen lugar y que deberían decir y lo dejamos afuera y quizá puedan ellos “echarle un ojo” pero no que nos hagan meterlo estorbando y nos despierten 5:45 AM para moverlo, y nos dijeron que “se nos advirtió” cosa que no fue cierta, dijeron también “eran las 6AM” igual les comentamos que no importaba somos huéspedes y eso no se hace, cuando dijimos que nadie nos dijo que debíamos moverlo de madrugada nos contestó la de recepción “pues no se a quien creerle si a usted o a mi gente”, a partir de esa respuesta decidí no argumentar más, evidentemente el personal debería tener mayor capacitación de servicio al cliente para poder tener un mayor criterio. MALA señal del wifi. Almohadas incómodas. El personal de recepción es el más ineficiente que me ha tocado, no escuchan y en cambio se “defienden” :(
Stayed 1 night in Dec 2024

10/10 Excellent

Yasutaka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サンクリストバルデラスカサス観光にて利用
サンクリストバルデラスカサス観光にて利用。 駐車場が部屋の前で利便性が良い。 中心地からは少し遠いが、車での利用には良いと思う。 12月末に泊まったのだが、一泊目は寒くて凍えたが、翌日追加の毛布を借りられたので問題なく過ごせた。
Stayed 2 nights in Dec 2024

4/10 Poor

maria juliana elvira

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Mal servicio a cliente ponen en duda lo que dices
MAL SERVICIO AL CLIENTE. OJO OFRECEN ESTACIONAMIENTO PERO ES PEQUEÑO Y NO ENTRAN TODOS LOS AUTOS. El 24 de Dic llegamos tarde, nos abrieron el estacionamiento y nos dijeron que nos estacionáramos detrás de un auto, a las 5:45AM tocaron la puerta para mover nuestro auto porque iban a salir! Como atascaron el estacionamiento fue complicado incluso sacar el auto. Al otro día dimos nuestro comentario que eso no se hace, como huésped uno va a descansar y más en una fecha como el 24 de Dic, comentamos que no deberían dejar pasar más autos al estacionamiento si no tienen lugar y que deberían decir y lo dejamos afuera y quizá puedan ellos “echarle un ojo” pero no que nos hagan meterlo estorbando y nos despierten 5:45 AM para moverlo, y nos dijeron que “se nos advirtió” cosa que no fue cierta, dijeron también “eran las 6AM” igual les comentamos que no importaba somos huéspedes y eso no se hace, cuando dijimos que nadie nos dijo que debíamos moverlo de madrugada nos contestó la de recepción “pues no se a quien creerle si a usted o a mi gente”, a partir de esa respuesta decidí no argumentar más, evidentemente el personal debería tener mayor capacitación de servicio al cliente para poder tener un mayor criterio.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente su servicio en todos los ámbitos.
Stayed 2 nights in Dec 2024

10/10 Excellent

Victor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, está súper agradable las Camas suaves, habitación amplia, las personas super amables, tiene todos los servicios y además cuenta con un restaurante que es a la carta, el menú desde 120 pesos. El centro está a 10 min, las calles son pequeñas así que si traen auto es mejor dejarlo.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eduardo, Tuxtla Gutiérrez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ixchel

Liked: Cleanliness, staff & service, property conditions & facilities
Está hermosa la propiedad, los cuartos son cómodos, las camas son muy cómodos y descansas bien.
Stayed 1 night in Dec 2024

8/10 Good

Joselito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024