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Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Design Bungalow

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Amenities

Property Features

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. Event facilities measuring 1270 square feet (118 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary uncovered self parking is available on site.

Hotel Rocaval is a smoke-free property.

  • Picnic area
  • Coworking spaces
  • Private picnics
  • Coffee/tea in common areas
  • Shopping mall on site
  • Fitness facilities
  • Number of bars/lounges - 1
  • 24-hour front desk
  • Conference space
  • Business center
  • Uncovered parking
  • Tours/ticket assistance
  • Free self parking
  • Free WiFi
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Food and water bowls
  • Dog exercise area
  • Safe-deposit box at front desk
  • Conference space size (meters) - 118
  • Number of meeting rooms - 3
  • Terrace
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • 24-hour business center
  • Conference space size (feet) - 1270
  • Fully fenced
  • Conference center
  • Snack bar/deli
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Vending machine
  • Total number of rooms - 95
  • Number of floors - 2
  • Number of buildings/towers - 2
  • Airport transportation (surcharge)
  • Garden
  • Outdoor entertainment area

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Room Amenities

Hotel Rocaval offers 95 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Daily housekeeping
  • Phone
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Desk
  • Premium bedding
  • Soundproofed rooms
  • Free bottled water
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • TV size: 42
  • TV size measurement: inch
  • Balcony or patio
  • Connecting/adjoining rooms available
  • Towels provided
  • Bedsheets provided
  • Number of beds 1
  • Free tea bags/instant coffee
  • Soap
  • Shampoo
  • Toilet paper
  • Window screens
  • Laptop-friendly workspace
  • Grab bar - in shower
  • Wardrobe or closet
  • Toothbrush and toothpaste not available

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.

Coreano Contem. Teddy´s - This theme restaurant specializes in Asian cuisine.

Barra café especialidad - Onsite lobby lounge. Open daily.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Hotel Policies

Payment types

Fees

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at anytime

Check-in time starts at 3:00 PM

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Pets cannot be left unattended

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Pets allowed in specific rooms only

Security system

Staffed front desk

Carbon monoxide detector

Smoke detector

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is not available

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Gloves are available to guests

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets allowed for an extra charge of MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
  • Dogs and cats only
  • 1 total (up to 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
  • Service animals are welcome, and are exempt from fees

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Hotel Names

  • Hotel Rocaval Hotel
  • Hotel Rocaval San Cristóbal de las Casas
  • Hotel Rocaval Hotel San Cristóbal de las Casas

Hotel Reviews

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