*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces.
Wireless Internet access is complimentary. Event facilities measuring 1270 square feet (118 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary uncovered self parking is available on site.
Hotel Rocaval is a smoke-free property.
- Picnic area
- Coworking spaces
- Private picnics
- Coffee/tea in common areas
- Shopping mall on site
- Fitness facilities
- Number of bars/lounges - 1
- 24-hour front desk
- Conference space
- Business center
- Uncovered parking
- Tours/ticket assistance
- Free self parking
- Free WiFi
- Smoke-free property
- Number of coffee shops/cafes - 1
- Food and water bowls
- Dog exercise area
- Safe-deposit box at front desk
- Conference space size (meters) - 118
- Number of meeting rooms - 3
- Terrace
- Proposal/romance packages available
- Breakfast available (surcharge)
- Number of restaurants - 1
- 24-hour business center
- Conference space size (feet) - 1270
- Fully fenced
- Conference center
- Snack bar/deli
- Banquet hall
- Reception hall
- Laundry facilities
- Vending machine
- Total number of rooms - 95
- Number of floors - 2
- Number of buildings/towers - 2
- Airport transportation (surcharge)
- Garden
- Outdoor entertainment area
Family Friendly Amenities
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Playground on site
Room Amenities
Hotel Rocaval offers 95 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
- Television
- Daily housekeeping
- Phone
- Hair dryer
- Iron/ironing board
- In-room safe
- Desk
- Premium bedding
- Soundproofed rooms
- Free bottled water
- Blackout drapes/curtains
- Shower only
- Cable TV service
- Flat-panel TV
- Free WiFi
- TV size: 42
- TV size measurement: inch
- Balcony or patio
- Connecting/adjoining rooms available
- Towels provided
- Bedsheets provided
- Number of beds 2
- Free tea bags/instant coffee
- Soap
- Shampoo
- Toilet paper
- Window screens
- Laptop-friendly workspace
- Grab bar - in shower
- Wardrobe or closet
- Toothbrush and toothpaste not available
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Coreano Contem. Teddy´s - This theme restaurant specializes in Asian cuisine.
Barra café especialidad - Onsite lobby lounge. Open daily.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchairs available on site
Nearby Activities
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
- Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
- Pet deposit: MXN 1500 per night
- Pet fee: MXN 350 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at anytime
Check-in time starts at 3:00 PM
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Pets allowed in specific rooms only
Security system
Staffed front desk
Carbon monoxide detector
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities onsite
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Gloves are available to guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
Pet Policy
- Pets allowed for an extra charge of MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
- Dogs and cats only
- 1 total (up to 22 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls and an off-leash area are available
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
Hotel Names
- Hotel Rocaval Hotel
- Hotel Rocaval San Cristóbal de las Casas
- Hotel Rocaval Hotel San Cristóbal de las Casas
Hotel Reviews
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