This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference center, and a meeting room.
Hotel Sombra del Agua offers 78 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Smart televisions come with premium cable channels.
Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.
The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Hotel Sombra del Agua features a full-service spa. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.
This Colonial hotel also offers multilingual staff, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hotel Sombra del Agua is a smoke-free property.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel Sombra del Agua has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Free offsite parking
Free secured, uncovered self parking on site
Limited onsite parking
Food and drink
Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
A bar/lounge
A restaurant
Snack bar/deli
Things to do
Full-service spa
Family friendly
Snack bar/deli
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Conference center
Meeting room
Outdoors
Garden
Full-service spa
2 treatment rooms
Couples treatment rooms
Hot stone massages
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Tile flooring in public areas
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchairs on site
More
1 building
3 floors
Built in 1907
Colonial architecture
Reception hall
Smoke-free property
Room amenities
Bedroom
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Smart TV with premium cable channels
Food and drink
Limited room service
More
Air conditioning
Heating
Iron/ironing board
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas
Hotel Sombra del Agua Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 738 out of 1004 reviews" "
10 - Excellent
738
Rating 8 - Good. 202 out of 1004 reviews" "
8 - Good
202
Rating 6 - Okay. 46 out of 1004 reviews" "
6 - Okay
46
Rating 4 - Poor. 11 out of 1004 reviews" "
4 - Poor
11
Rating 2 - Terrible. 7 out of 1004 reviews" "
2 - Terrible
7
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Excellent
Mario
Sep 16, 2024
Liked: Cleanliness, staff & service
Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.
Excellent service, staff was very friendly and helpful. The facility had a great restaurant and bar. The hotel was very pretty and safe. Located walking distance from everything. I would definitely recommend!
Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend
Wonderful staff, excellent restaurant and very centric. It's a very comfortable place to stay, clean, nice beds, a little rustic but it's part of the atmosphere of the beautiful town San Cristobal de las Casas is
Excellent service, beautiful hotel. The personnel very polite, and nice. everyone in the restaurant and reception was exceptional, everything very clean.
Este hotel es de los mejores en San Cristóbal, el staff es muy amable y atento nada malo que decir del lugar al contrario es un lugar cómodo tranquilo y se siente un ambiente bastante agradable
Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.