*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Sereno Hotel features a full-service spa and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
This Colonial hotel also offers spa services, a terrace, and tour/ticket assistance. Onsite self parking is complimentary. A total renovation of this property was completed in July 2024.
Sereno Hotel has designated areas for smoking.
- Spa services on site
- Terrace
- Luggage storage
- Wheelchair accessible – no
- Fitness facilities
- Number of bars/lounges - 1
- Full-service spa
- Snack bar/deli
- Designated smoking areas
- Front desk (limited hours)
- Hosted evening meal
- Tours/ticket assistance
- Total number of rooms - 6
- Free self parking
- Number of floors - 1
- Free WiFi
- Garden
- Food and water bowls
- Smooth flooring in public areas
Family Friendly Amenities
- Free WiFi
- Snack bar/deli
- Laundry facilities
Room Amenities
Sereno Hotel offers 6 accommodations with hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
- Room service (limited hours)
- Television
- Daily housekeeping
- Hair dryer
- Yard
- Premium bedding
- Iron/ironing board (on request)
- Cable TV service
- Free WiFi
- Individually furnished
- Individually decorated
- Plasma TV
- TV size: 42
- Connecting/adjoining rooms available
- Heating
- Towels provided
- Bedsheets provided
- Number of beds 1
- Soap
- Shampoo
- Toilet paper
- Toothbrush and toothpaste not available
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A hosted evening meal is available for a surcharge on Tuesday, Wednesday, Thursday, Friday, and Saturday.
INDÓMITO - Overlooking the garden, this bar serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Spa Services
The onsite spa has couples treatment room(s). Services include massages.
- Couples treatment rooms
- Massages
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Payment types
Fees
Optional extras
- Pet fee: MXN 250.00 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Rollaway bed fee: MXN 250.0 per day
- Hosted evening meal: MXN 400
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 8:00 AM
Front desk closes daily at 11:00 PM
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for MXN 250.0 per day.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of MXN 250.00 per pet (varies based on length of stay)
- Dogs and cats only
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
We should mention
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-out is available.
Hotel Names
- Sereno Art Hotel San Cristobal de las Casas
- Sereno Art Hotel
- Sereno Art San Cristobal de las Casas
- Sereno Art
- Sereno Art Hotel
- Sereno Hotel Hotel
- Sereno Hotel San Cristóbal de las Casas
- Sereno Hotel Hotel San Cristóbal de las Casas
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
