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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool
Terrace/patio
Daily buffet breakfast (USD 12.95 per person)
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Free airport shuttle

Explore the area

Map
4041 Harney St, San Diego, CA, 92110
  • Old Town San Diego State Park
    ‪7 min walk‬
  • University of San Diego
    ‪2 min drive‬
  • Marine Corps Recruit Depot
    ‪2 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(11 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.4 out of 10
Exceptional
(3 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(15 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(40 reviews)
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(54 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(58 reviews)
  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(43 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(8 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 499 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1157)
$292 nightly
The price is $292 total
includes taxes & fees
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

Hotel in Old Town San Diego
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Hacienda Hotel Old Town features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are complimentary for guests. Parking is available onsite for a surcharge.

Best Western Plus Hacienda Hotel Old Town is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 929 out of 1675 reviews
Rating 8 - Good. 358 out of 1675 reviews
Rating 6 - Okay. 204 out of 1675 reviews
Rating 4 - Poor. 101 out of 1675 reviews
Rating 2 - Terrible. 83 out of 1675 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sungeun

Stayed 1 night in Mar 2025

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed great house keeping
Stayed 2 nights in Mar 2025

10/10 Excellent

Rolando

Stayed 2 nights in Mar 2025

10/10 Excellent

Frederick

Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2025

10/10 Excellent

Svetlana

Perfect location
Stayed 3 nights in Mar 2025

10/10 Excellent

Jingyu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Sweet Memory

It was a one night trip, pleasant and comfortable. The receptionist was very nice and helpful. San Diego Old Town Best Western Plus is always quiet, clean, cozy and beautiful.
Stayed 1 night in Mar 2025

6/10 Okay

COURTNEY

Traveled with family
Liked: Staff & service

Pass

Stayed at this hotel some years ago. This time the room was pretty rough. Room was severely muggy and the floor by the ac was wet. They placed a can of Mold Control in one of the shelves. Don’t see myself staying at this hotel again..
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, walking distance to old town San Diego.
Stayed 1 night in Mar 2025

6/10 Okay

Guillermo, Estero

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is located in the heart of oldtown a walking distance to restaurants, bars and stores. The hotel itself is quite dated but well kept, the only caveat that we found was that its quite noisy so dont expect a great night sleep. We liked that it included airport shuttle and considered it a plus.
Stayed 1 night in Mar 2025

2/10 Terrible

Seongho

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Bath Faucet and drain plug was broken. TV remote wouldn't work. Stated this to the front desk, they said they would follow up, Nothing came up after I left.
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location. In Old Town is excellent and all the staff members are so pleasant and accommodating especially Jeff the shuttle driver. The room was very large and comfortable. We will definitely stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Yolanda

Stayed 2 nights in Feb 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and great views.
Stayed 3 nights in Mar 2025

6/10 Okay

Brent

Traveled with partner
Liked: Staff & service, amenities
Expensive for what you get. It’s not a bad place to stay but overpriced for what you get. Good for walking right down to Old Town SD with shops and restaurants. The staff was helpful when having trouble with the door and sent someone right away to check on it. Needed to replace the handle as it took several times to open it. Location was good as it was close to places we wanted to see and visit.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great stay for a date night in Old Town until the morning when a staff member pounded on our door just to ask if our water was working. Not sure exactly what time it was because we were sleeping but it was way before 8am when we were planning to wake up.
Stayed 1 night in Mar 2025

6/10 Okay

Yesenia

Traveled with partner
Liked: Staff & service, amenities
Location and staff were amazing but the beds were a little hard and our bathroom door was always getting stuck. Other than that, it was a great stay
Stayed 1 night in Mar 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service
The exterior is charming and location is fantastic. Right next to heritage park and a block away from classic Mexican dining options and shopping. The room was VERY outdated. The bathtub looked like it was from the 70s or 80s. My room was also noisy.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities

Old building but lovely area

It’s an old building which comes with sound infiltrating walls and ceilings. So much noise throughout the night from neighbors… and the airport and nearby trains. The bathroom doors are pocket doors and one was pretty broken. Otherwise the pool was wonderful and the view was great. The neighborhood was quaint and the location was great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ronnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Squiretta D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grandson’s NCAA GAME at The Golden Gymnasium.

The hotel was a great place to stay. It is located right in the heart of Old Town San Diego. So much to see and do right across the street! The restaurant on site, Old Town Tequila Factory, is a must to go dine. The food was excellent! I had the Baja fish taco plate. The margaritas are on point. I got the Fiesta Verde, soooo good, I got two! Why not, my room was just a tiny walk away. Every thing was very reasonable. Overall everything from the staff (including at the restaurant was excellent). If ever I’m in that area again this hotel will be my first choice.
Stayed 1 night in Mar 2025

4/10 Poor

Rich

Liked: Staff & service
Disliked: Property conditions & facilities
room was down the street away from check in
Stayed 1 night in Jan 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025