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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool
Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Free airport shuttle

Explore the area

Map
4041 Harney St, San Diego, CA, 92110
  • Old Town San Diego State Park
    ‪7 min walk‬
  • University of San Diego
    ‪2 min drive‬
  • Marine Corps Recruit Depot
    ‪2 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 302 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 499 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1133)
$273 nightly
The price is $273 total
includes taxes & fees
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

Hotel in Old Town San Diego
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Hacienda Hotel Old Town features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are complimentary for guests. Parking is available onsite for a surcharge.

Best Western Plus Hacienda Hotel Old Town is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 915 out of 1653 reviews
Rating 8 - Good. 350 out of 1653 reviews
Rating 6 - Okay. 199 out of 1653 reviews
Rating 4 - Poor. 101 out of 1653 reviews
Rating 2 - Terrible. 88 out of 1653 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Carol

Liked: Cleanliness
Excellent proximity to Old Town. Room was dated and odd. Had a bedroom and separate “kitchen” area. There was no table though and chairs were very uncomfortable. Noisy heater/AC
Stayed 1 night in Mar 2025

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
The history, older hotel, great area. Very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great staff will be back
Stayed 2 nights in Feb 2025

6/10 Okay

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem i encountered was that I paid for a room with a king size bed and the bed was not a king size bed.
Stayed 1 night in Feb 2025

6/10 Okay

ALFREDO, HESPERIA

Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great trip!

Very comfortable room and friendly staff!
Stayed 1 night in Mar 2025

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location
Stayed 1 night in Feb 2025

4/10 Poor

Wade, Bainbridge Island

Traveled with family
Disliked: Amenities, property conditions & facilities
We were here for three nights. We had stayed here a few times before but this was much worse. All though we are older, we were put in building 6 - a very long walk in the rain and three elevators from the lobby. First night we lost power to our building for about 4 hours. Another time all the lights outside the rooms were out, making it dangerous to walk anywhere. The toilet internals were corroded and broke (the lever to flush). There was only decaf coffee in the room but it didn't matter because the coffee maker didn't work. There was bottled water in the room but a little slip of paper we didn't see until later said they were $4 each. The phone in the room had the wrong room number on it. There was no wifi in our building. The desk said they were working on it - but a maintenance guy said it had not been installed yet. The nearest gate to the outside was locked with a bicycle lock. Had to go from street level to garage level to walk to the street. One night there was a very loud party in the room next to us and some children in the room above jumping off the bed. But they all quieted down by 11:30pm. Nothing was horrible but too many little things add up. It's a great location but needs work.
Stayed 3 nights in Feb 2025

2/10 Terrible

Leigh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the exterior this property is majestic, from the interior it is very very very dated and one of the worst rooms we've ever stayed in. Thankfully we only stayed one day. Hey Best Western, invest in upgrading this iconic hotel.
Stayed 1 night in Feb 2025

6/10 Okay

Nick

Stayed 2 nights in Feb 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 3 day stay. Walked Old Town. Road trolly downtown. Very convenient location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kayde

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only small issue was the Wifi going in and out. Other then that our stay was 10 out of 10.
Stayed 2 nights in Feb 2025

10/10 Excellent

Risa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方が非常に親切で、急な対応や荷物預かりも快く対応してくださいました。駅やレストラン、お土産へのにも近く非常に便利な立地です。ハシエンダスタイルのホテルも非常にレトロで、美しく維持されていて素敵でした。
Stayed 4 nights in Feb 2025

6/10 Okay

Loren

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and wore out.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect as always
Stayed 2 nights in Feb 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay and shop the unique shops one street over So fun and a safe place, even for myself and young granddaughter. Rooms are big, older decor but it is in Old Town
Stayed 1 night in Feb 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hillside property right in Old Town San Diego. In terms of design, I would rate this as probably the prettiest BW hotel we’ve stayed at. The rooms are clean and well appointed with nice beds, linens, tv, coffee maker, fridge, and microwave. Onsite overnight parking is available for a reasonable $15. The one negative comment is the buffet breakfast. The food offerings are identical to those available at other BW hotels, adequate but nothing special. And while the breakfast at other BW’s is included in the room rate, this one charges an additional $12.95. Also, on this day all the hot food items were cold. Unlike other BW’s, however, this restaurant also serves lunch and dinner that we did not have an opportunity to try.
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in old town. Lots of restaurants and shops in walking distance as well as the Old Town transit center.
Stayed 3 nights in Feb 2025

6/10 Okay

Heather

Stayed 3 nights in Feb 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025

10/10 Excellent

Angelica

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend to anyone looking for a small affordable get away with family/friends or even a solo trip. The atmosphere feels as if you are in a different country but still close to home. So many beautiful sightings. The food is amazing. The customer service is excellent. Definitely will be coming back for any occasion.
Stayed 2 nights in Dec 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs new carpet

Very nice property. My only complaint is that the carpet was sticky and dirty, they probably need to be replaced
Stayed 1 night in Feb 2025