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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, sun loungers
Exterior
Terrace/patio
Daily buffet breakfast (USD 12.95 per person)
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Room service
  • Free airport shuttle
  • Hot Tub
$163
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Old Town San Diego State Park
    ‪7 min walk‬
  • University of San Diego
    ‪2 min drive‬
  • Marine Corps Recruit Depot
    ‪2 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(17 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.4 out of 10
Exceptional
(3 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(17 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(44 reviews)
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(3 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(59 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(69 reviews)
  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(45 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(8 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 499 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,199 reviews
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

3-star hotel in Old Town San Diego
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, a hot tub, and self parking. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western Plus Hacienda Hotel Old Town provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 3003 square feet (279 square meters) include conference space. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are complimentary for guests. Parking is available onsite for a surcharge.

Best Western Plus Hacienda Hotel Old Town is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 975 out of 1754 reviews
Rating 8 - Good. 372 out of 1754 reviews
Rating 6 - Okay. 222 out of 1754 reviews
Rating 4 - Poor. 104 out of 1754 reviews
Rating 2 - Terrible. 81 out of 1754 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mafua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Timothy

Stayed 3 nights in Jun 2025

10/10 Excellent

Ginna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and beautiful
Stayed 1 night in May 2025

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Excellent location and staff. Our room said sofa bed and there was no sofa bed. Room was pretty rundown and parking was very expensive ($25 a night) but not unexpected. We enjoyed being able to explore Old Town and the property itself is beautiful.
Stayed 2 nights in May 2025

10/10 Excellent

Mercedes, NEW ORLEANS

The name of hotel definitely lives up to its name!
Stayed 1 night in Jun 2025

8/10 Good

FREDI

Traveled with family
Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Cynthia

Traveled with family
Disliked: Cleanliness
Location was great. Room was nice. The elevator in our area was extremely slow and didn’t always work. The area outside our room was not clean. The trash cans were overflowing and the elevator was dirty. The phone in our room did not work.
Stayed 2 nights in Jun 2025

6/10 Okay

Kiana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, loved being able to walk to and explore Old Town easily. Only downside was I was a buffet for the mosquitoes in my room. Otherwise, a great stay!
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Leata

Liked: Cleanliness, property conditions & facilities
When I made the reservation, it was unclear that there were multiple flights of stairs between the parking garage and my room and between my room and the street level. When I was leaving, maintenance personnel showed me an elevator that helped, but did not remove all the flights of stairs from the trek. The refrigerator in my room made an intermittent but annoying pulsing whine. They offered to replace it, but I just unplugged it. I heard stomping noises/pacing from the room above me. It was so frustrating that I called the front desk, which sent out an engineer. Unfortunately, the stomping had an intermission and didn't resume until hours later. Between the refrigerator and the stomping, I lost a lot of sleep. The bed was comfortable. I liked that they offered filtered water; however, figuring out where to get it was a bit confusing. May and June in San Diego have so many clouds that paying for a view of the sunset is worthless. I saw at least one ice machine that was out of service. The on-site restaurant does NOT advertise any vegan meals.
Stayed 2 nights in Jun 2025

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vibe, clean, quiet, convenient location, many dining options to choose from and staff was very helpful and polite
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, clean, and the staff were quite pleasant and accommodating. This was a work trip with two employees in different rooms and they had plenty of space and amenities for us. We will be back when we have to work in the area again. Thank you!
Stayed 1 night in May 2025

6/10 Okay

Kimbali

Traveled with family
Liked: Cleanliness
The stay was not that good. They need to update the rooms and clean and power wash the property.
Stayed 1 night in May 2025

10/10 Excellent

Monique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful with amazing views of old town and downtown San Diego.
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! Staff was helpful and considerate thank you
Stayed 1 night in May 2025

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wanted to change room it was located a few steps from the restaurant, but front desk said that it wasn’t possible because u booked thru other parties and I choose for standard room
Stayed 1 night in May 2025

8/10 Good

Diana

Traveled with group
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Traveled with family and small children
I stayed at the Hacienda hotel with my family and it was a great time. Although, there can be structural improvements, we enjoyed our stay. The rooms are decent but nothing to brag about. Elvin at the front desk was amazing during our check in. He ensured we were welcomed and even made sure my parents would have a great birthday weekend.
View from outside of my room in the 600 building.
Stayed 2 nights in May 2025

6/10 Okay

Mckenzie

Stayed 4 nights in May 2025

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Get customer service
Stayed 1 night in Jun 2025

10/10 Excellent

Jeltz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old Town for an Old Soul

It was excellent for being a short stay. Everything close and at easy access.
Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025