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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, sun loungers
Lobby
Exterior
Terrace/patio
Daily buffet breakfast (USD 12.95 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Room service
$144
includes taxes & fees
Sep 30 - Oct 1

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Place, University of San Diego
    ‪2 min drive‬
  • Place, Marine Corps Recruit Depot
    ‪2 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(17 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.4 out of 10
Exceptional
(3 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(17 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(45 reviews)
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(61 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(69 reviews)
  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(46 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

8.8 out of 10
Excellent
(5 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(8 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 499 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,229 reviews
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

3-star hotel in Old Town San Diego
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, a hot tub, and self parking. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western Plus Hacienda Hotel Old Town provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. Event facilities measuring 3003 square feet (279 square meters) include conference space. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are complimentary for guests. Parking is available onsite for a surcharge.

Best Western Plus Hacienda Hotel Old Town is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 989 out of 1779 reviews
Rating 8 - Good. 375 out of 1779 reviews
Rating 6 - Okay. 224 out of 1779 reviews
Rating 4 - Poor. 107 out of 1779 reviews
Rating 2 - Terrible. 84 out of 1779 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front dwso Michelle was very helpful and nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Selina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, great location

My family of 5 had a great stay at this hotel. Room was spacious and clean. The bathroom was a little outdated but was clean. Loved the location so close to downtown! They have a little gate we were able to go through that took us right to the main street. Would absolutely stay here again.
Stayed 1 night in Jun 2025

6/10 Okay

James

Liked: Staff & service, room comfort

Nice room, gross pool.

The room itself was spacious and clean. The property was located right in the middle of Old Town. Very central to all activities here. I had a poolview room and the pool was not clean at all. I let the front desk staff know that the water was Green and Murky. Apart from the pool, I would recommend the property, but for a hotel with a pool they really should get right on cleaning it. If I were a duck I wouldn't land in it for a layover......
Stayed 1 night in Jun 2025

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

belkis

Liked: Cleanliness, amenities, property conditions & facilities
i liked being able to walk to Old Town and shop and dine without having to leave the area. i did not like that the pool was sort of out of order since it wasnt clean.
Stayed 3 nights in May 2025

10/10 Excellent

BONITA

Stayed 2 nights in Mar 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Old Town treasure of convenience

Stayed 1 night in Jun 2025

10/10 Excellent

Denise, Winston Salem

Stayed 1 night in Jun 2025

6/10 Okay

Maria Elena

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The shower fixtures were very loose, almost falling off. My room was a 2-Queen Beds, plus pull out sofa. The sofa was HORRIBLE. It was very old, I can feel the mattress coils all over my back, was afraid the mattress was going to rip through. Not a good night sleep at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location near the airport, can walk around old town and back to the hotel with ease. Safe, close to public transportation with plenty of great restaurants in walking distance.
Stayed 2 nights in Jun 2025

8/10 Good

Arely

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I love coming to this hotel, we come 2 or 3 times per year, and it has always been 5 stars to me. But this time I have a complain about room service, First day was fine, next day, was not.. beds were all sloppy, room was without towels, looked like they just stretch the bed linens and left messy pillows. The outside of the hotel looked that it needed maintenance floors to be washed. (the hallway floors) The elevator was very dirty. No complementary water inside the room. They charged me $25 for parking space, and it is a very small parking area for such a large hotel. So most of the cars were parked outside.
Stayed 2 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Its close to the down town and old town ita the best place
Stayed 1 night in Jun 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quintessential Old Town
Stayed 1 night in Jun 2025

8/10 Good

Antonina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like how we had to walk up a hill Cuz there wasn’t parking by our room.
Stayed 2 nights in Jun 2025

8/10 Good

Kristina

Stayed 1 night in Jun 2025

6/10 Okay

Steve

Stayed 3 nights in Jun 2025

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, & great views! Walkable to parks, restaurants, shopping, and entertainment.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Stayed 1 night in Jun 2025

6/10 Okay

James

Stayed 1 night in Apr 2025

8/10 Good

Juan

Stayed 1 night in Jun 2025

4/10 Poor

Jonathan

Disliked: Property conditions & facilities, room comfort

Small details matter.

So at first experience, walking into the room looks very nice, but there was a few things that was a little bother. bathroom door dragged on the floor, and the closet door was very hard to open and the iron was leaking Water. called twice to get a new one and took them two hours to bring another one. The rack that holds the towels was barely hanging onto the wall and the ceiling fan in the room in the middle of the night started just about screaming, and the water in the shower would not stay consistent with hot or cold. the ice machine outside the room was not working. and the elevator by our room seem to be mislabeled. Very nice property great location next to old town but a tad bit disappointed with some of the issues in the room
Stayed 2 nights in Jun 2025

8/10 Good

DARCY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, rooms are older but clean. I would stay here again but I am not a fan of their parking. Very small and limited.
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Stayed 1 night in Jun 2025

8/10 Good

Gladys

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly, made it quick amd easy to check-in. Big plus for having a restaurant on site, good food and good drinks. I gave it a four star because their pool is too small for the size of the hotel and the amoumt of people that stay there.
Stayed 2 nights in Jun 2025

10/10 Excellent

Corrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of Old Town San Diego walking distance to shopping and dining.
Stayed 1 night in Jun 2025