We stayed there for 5 days. At check in we were told that room service is every other day , unless requested otherwise. Sign inside the room also stated the same thing. On day 3 we still didn’t get room service. I had to go a request it at the front desk, and we got it the following day.
Lobby bathroom was filthy dirty for two days (covered either in dirt or excrements, not sure). I brought it up to the front desk twice . It was cleaned on the third day.
Beds and pillows are of poor quality - lumpy and thin.
We liked the coffee shop next door (Portal Coffee) - excellent coffee and pasties . Breakfast at the hotel was not edible .
Location is good, with Little Italy just couple of blocks away, with a great selection of restaurants.
Big nice playground is across the street, for kids to get some steam off.