Complete FALSE ADVERTISING. This is not a hotel, it's a HOSTEL. Such an inconvenient area, no parking, not safe, and not advertised as the Balboa Park Hotel in person either. Need a code, that is emailed to you, to get inside the building, no staff at front desk or on the premises. No room keys because there's no staff around to check you in or help you. You're emailed ANOTHER code to get inside your room. Rooms are so tiny and not as pictured in the booking, no air conditioning, walls are paper thin, shared showers and restrooms. As a single woman traveling this was so so unsafe all around and I feel so lied to. I paid a lot of money for this room, and I feel like it should have been advertised transparently. An Expedia agent could not even get ahold of the staff themselves until days later. And even then the hotel denied me a refund. Worst experience and worst trip I've ever had. Definitely not going anywhere NEAR this place ever again and will think twice before I book with Expedia again