4/10 Poor
Manuel
Traveled with family
Aug 20, 2025
Liked: Amenities
Disliked: Property conditions & facilities
Stayed for 6 nights
-I received the option of a 10am check in two weeks before my arrival which I took advantage of but my request was never acknowledged. I called two days before check in and was told the hotel would not know availability until the day of and to call back at 11am. I received a txt message two hours before check in that my request couldn’t be fulfilled.
-2 of the days I stayed at the hotel the street was blocked off and surrounded by police so I couldn’t get in front of the hotel unless I parked elsewhere and walked.
-2 out of the 4 USB sockets did not work, neither did the closet light, or emergency flashlight in the bed room.
-Our view from the dirty window was the lovely AC piping which knocked but wasn’t too noticeable as we slept.
-The streets were lined with homeless and litter which I know might be out of the hotels control.
-The decor in the room looked as if it was bought from a thrift mart with a few odd pictures above 1 bed and a few more at the entry way. The rest of the room was empty like it was left unfinished.
-Valet rarely opened any doors or offered assistance. Every time my vehicle was brought I had to adjust the seat settings and the AC. My vehicle wait time was minimal and I did request it often but it’s hard to justify $65 a night and then hit with taxes and a guest amenity fee every night totaling over $630!
-On top of these fees there’s also $150/night resort fee for usual amenities, 2 cups of wine per night and $20credit/night
Manuel
Stayed 6 nights in Aug 2025
