We were on a tight schedule upon arrival, so it was disappointing to learn that our room was not ready, especially since it was already past 3:00 PM, the standard check-in time. While we waited, we noticed that several other guests—at least five or six—were checked in and given rooms before us. I asked the front desk if any room was available, even if it wasn’t the exact type I booked, but was told I would need to wait for the specific room I reserved. Unfortunately, this led to a delay of over 30 minutes before I received my room. My brother-in-law, who arrived with us, waited even longer—about an hour and a half. This delay caused us to be late for an important event we were attending, which was incredibly frustrating.