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Sheraton San Diego Resort

4.0 star property

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Photo gallery for Sheraton San Diego Resort

View from room
Premium bedding, down comforters, in-room safe, desk
3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Deluxe Room, 1 King Bed, Bay View, Tower | View from room
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping

Explore the area

Map
1380 Harbor Island Dr, San Diego, CA, 92101
  • Port of San Diego
    ‪4 min drive‬
  • Marine Corps Recruit Depot
    ‪4 min drive‬
  • USS Midway Museum
    ‪4 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪7 min walk‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Tower

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Queen Beds, Tower

  • 305 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Tower

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed, Tower

  • 305 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

55-inch LCD TV with digital channels, TV, Netflix

Suite, 1 King Bed with Sofa bed

  • 505 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

  • 305 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Tower

View from room

Room, 1 King Bed, Lanai, Tower

  • 305 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Tower

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Queen Beds, Tower

  • 396 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

  • 505 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Lanai, Tower

Room, 2 Double Beds, Lanai, Tower | Premium bedding, down comforters, in-room safe, desk

Room, 2 Double Beds, Lanai, Tower

  • 305 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Marina View

Suite, 1 King Bed with Sofa bed, Marina View | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Marina View

  • 417 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom, Lanai, Tower

Premium bedding, down comforters, in-room safe, desk

Room, 1 Bedroom, Lanai, Tower

  • 480 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony

55-inch LCD TV with digital channels, TV, Netflix

Suite, 1 King Bed with Sofa bed, Balcony

  • 602 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Balcony, Bay View

Executive Suite, 1 Bedroom, Balcony, Bay View | Premium bedding, down comforters, in-room safe, desk

Executive Suite, 1 Bedroom, Balcony, Bay View

  • 690 sq ft
  • Marina view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Bay View (Hearing Accessible)

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Bay View (Hearing Accessible)

  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

  • 396 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower

Deluxe Room, 1 King Bed, Tower | Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed, Tower

  • 305 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Premium bedding, down comforters, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

  • 396 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Bay View, Tower

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed, Bay View, Tower

  • 396 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Bay View, Tower

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Double Beds, Bay View, Tower

  • 396 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Marina View (Tower, Balcony)

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Double Beds, Marina View (Tower, Balcony)

  • 305 sq ft
  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Marina View (Tower, Balcony)

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed, Marina View (Tower, Balcony)

  • 305 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Tower

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Balcony, Tower

  • 305 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Wyndham San Diego Bayside

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
4.2 out of 5, Very Good, (5747)
$225 nightly
The price was $260
The price is $225 total
includes taxes & fees
Wyndham San Diego Bayside

About this property

Sheraton San Diego Resort

Hotel in Harbor Island
5 restaurants, a marina, and 3 outdoor pools are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Sheraton San Diego Resort offers 1064 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This San Diego hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton San Diego Resort features 3 outdoor swimming pools, 2 hot tubs, and a 24-hour fitness center. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 50 meeting rooms. Event facilities measuring 132367 square feet (12297 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests during limited hours. Onsite parking is available (surcharge), along with a car charging station.

Sheraton San Diego Resort is a smoke-free property.

Rumorosa - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Strada Italian Market - This coffee shop specializes in Italian cuisine. Open daily.
Brewery X - Overlooking the pool, this pub serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sunglow - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
The Market at BTL - This café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 5:00 AM to midnight
  • Uncovered self parking on site (USD 50 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 67 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brewery X
  • Rumorosa
  • Strada Italian Market
  • Sunglow
  • The Market at BTL

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Boat
  • Boat tours
  • Kayaking
  • Motor boating
  • Personal motorized watercraft
  • Sailing
  • TV in common areas
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 50 meeting rooms
  • Business center
  • Computer station
  • Conference center (132,367 square feet of space)

Outdoors

  • Beach towels
  • Firepit
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 11:30 AM and 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 50 per night (in/out privileges)
  • Uncovered valet parking fee: USD 67 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 7:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton San Diego
San Diego Hotel Sheraton
San Diego Sheraton
San Diego Sheraton Hotel
Sheraton Hotel San Diego
Sheraton San Diego
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
The Sheraton San Diego Hotel And Marina
Sheraton San Diego Hotel

Sheraton San Diego Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1437 out of 2680 reviews
Rating 8 - Good. 513 out of 2680 reviews
Rating 6 - Okay. 301 out of 2680 reviews
Rating 4 - Poor. 220 out of 2680 reviews
Rating 2 - Terrible. 209 out of 2680 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Derrick L

Traveled with family
Liked: Cleanliness, staff & service, amenities
A great place to stay and an area to think and relax.
Stayed 3 nights in Feb 2025

8/10 Good

Carl

Stayed 3 nights in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Guadalupe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2025

6/10 Okay

Ani

Traveled with family
Stayed 2 nights in Feb 2025

10/10 Excellent

kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfectly
Stayed 2 nights in Feb 2025

4/10 Poor

Sevana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay and hotel was great. At the time of check out I asked for not being charge for additional fees but 2 days later I received the charge which they charge me extra for parking. I paid the parking when I left the hotel and entered again. But they charged me for 2 days instead of 1 day.
Stayed 2 nights in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and knowledgeable staff. Easy check-in.
Stayed 1 night in Feb 2025

6/10 Okay

Trang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Shuttle service was great, driver friendly. I was tired and really looking forward to a nice shower until I smelled the soap which smelled of the cheapest men’s cologne/green Christmas tree car freshener.
Stayed 1 night in Feb 2025

4/10 Poor

adam

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Good but bad

When I stayed there a week ago it was good , this time the room smelled and then I asked for an extra blanket and it took over an hour to get one
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge Layla made the whole trip special. I have never been treated better in any hotel. The room was gorgeous with incredible views, fully updated and clean. The onsite restaurant choices were actually delicious and the location couldn’t have been more convenient.
Stayed 3 nights in Feb 2025

10/10 Excellent

Diego Martinez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the calmness.
Stayed 2 nights in Feb 2025

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this hotel!

Love the hotel and the views are spectacular
Stayed 1 night in Dec 2024

8/10 Good

Jmari

Stayed 2 nights in Feb 2025

6/10 Okay

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
The room door closers are set much too strong for senior citizens and noise abatement, Possibly a safety item.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful
Stayed 2 nights in Feb 2025

4/10 Poor

Jericho

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was only one elevator working the whole time we stayed in the hotel near the rear entrance. We had to wait a long time especially when the staff was constantly holding the elevator up to move their equipment from floor to to floor. Finally, I still don't understand why there was no microwave in the room. This is the first time we stayed at a hotel with no microwave.
Stayed 2 nights in Feb 2025

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport but the plane noise takes away from the niceness. The cleaning staff did not clean our room one of the days we requested. And the shower supplies ie… shampoo and body wash were empty.
Stayed 3 nights in Feb 2025

4/10 Poor

William

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Feb 2025

4/10 Poor

Scotty

Liked: Cleanliness, staff & service

Weekend Warriors Beware

I was excited to bring my girlfriend to San Diego for her first time & wanted it to be special for her. We arrived and unloaded our things to check in, only to find out we were being sent to a different building a few miles down the road. They still checked us in and said we could pay an extra $30 a night to stay at that property. (Which was the property in the hotels.com pictures) i declined and we loaded the car back up and drove to the other location. Upon arrival, we notciced the building was ran down and again, was the property in the pictures. The room was clean & did have a view of a bay and airport. First thing we noticed was there wasn't a walk-in shower or a keurig. (I called a few days before to make sure our room would have both) Saturday we got back to the room to find out the refrigerator and tv were not working. Everything in the fridge was how & needed to be thrown away. They sent maintenance and they ran an extension cord and power strip. (Total ghetto) I will say everyone we encountered was nice. Until i responded to the hotels message, "how was your stay and please rate us." I explained everything and was told it was not their responsibility and it was on hotels.com for posting the pictures on the site. These 2 properties should be listed and 2 different places. We made the best of it, but was highly disappointed in the quality of a Sheraton property. I about forgot to add that its $50 a night to park. This should be added when looking at rooms
Stayed 2 nights in Feb 2025

2/10 Terrible

Dorian

Traveled with family and small children
We had a bad experience, I believe the neighbor was smoking marijuana on the balcony and the smell was venting into our room . Staff and security was notified but nothing resolved , it was a wasted stay because we were uncomfortable and lost sleep . Room 161 north tower
Stayed 1 night in Feb 2025