8/10 Good
Cornel
Aug 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book our stay in a rush as we had been scammed on an apartment down the road booked through a different company (not Hotels.Com)
The booking was made and reservation confirmed online and we arrived at the Worldmark 20mins later.
Firstly as we arrived we discovered although they have a car park it costs $25 a night and its valet parking only.. you have no choice in this apart from parking on the street.. dont do this.. unfortunately the area as alot of homeless and undesirable sketchy people in it.. I just wish the property/Hotels.com would make the parking charge clear in the listing.
Secondly when checking in it took way to long.. nearly 30mins because the reservation wasnt showing and they had to phone a 3rd party to get the imformation.. they gave the wrong details to the desk staff even though all info and check in/out dates were clearly on my phone.. it wasnt good.. we had already had a stressful day.. incurred $75 of additional unexpected costs on top off the not inexpensive cost of the hotel.. Please get together and sort it out.. be more transparent online about your costs.
The good stuff... the staff are really nice and helpful.. the hotel is not much to look at outside but really nice inside.. our suite was very clean.. spacious and well equipt.. it did suffer abit with outside noise at night.. they have a really nice rooftop terrace we used all 3 nights to relax and have a drink.
Nice hotel.. sketchy neighbourhood.
Cornel
Stayed 3 nights in Aug 2024