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Best Western Plus Grosvenor Airport Hotel

3.0 star property

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Photo gallery for Best Western Plus Grosvenor Airport Hotel

Lobby
Property preview
Bar (on property)
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
$113
includes taxes & fees
Nov 15 - Nov 16

Explore the area

View in a map
380 S Airport Boulevard, South San Francisco, CA, 94080
  • Place, South San Francisco Convention Center
    ‪6 min walk‬
  • Place, The Shops at Tanforan
    ‪20 min walk‬
  • Place, Artichoke Joe's Casino
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪3 min drive‬

Room options

Executive King Suite

  • Sleeps 2

Queen Suite

  • Sleeps 4

View all photos for Suite, 1 Queen Bed, Non Smoking (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking (with Sofabed)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Queen Room

Combined shower/tub, free toiletries, hair dryer, towels

Queen Room

  • Sleeps 2

View all photos for King Room

Combined shower/tub, free toiletries, hair dryer, towels

King Room

  • Sleeps 2

View all photos for Two Double Room

Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Two Double Room

  • Sleeps 4

Executive Two Double Room

  • Sleeps 4

Executive King Room

  • Sleeps 2

Executive Queen Suite

  • Sleeps 4

View all photos for Mobility Accessible King Room

Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Mobility Accessible King Room

  • Sleeps 2

View all photos for Mobility Accessible Two Double Room

Combined shower/tub, free toiletries, hair dryer, towels

Mobility Accessible Two Double Room

  • Sleeps 4

Executive Queen Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(84 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(117 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed

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About this property

Best Western Plus Grosvenor Airport Hotel

3-star South San Francisco hotel with restaurant
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include self parking, a business center, and conference space.
Best Western Plus Grosvenor Airport Hotel offers 206 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a business center and a meeting room. Event facilities measuring 5005 square feet (465 square meters) include conference space. This business-friendly hotel also offers a fitness center, a library, and a vending machine. A roundtrip airport shuttle is complimentary to guests at scheduled times. Onsite parking is available (surcharge).

Best Western Plus Grosvenor Airport Hotel is a smoke-free property.

A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.
Best Western Plus Grosvenor Airport Hotel has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per stay)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 10:30 AM at scheduled times
  • Uncovered self parking on site (USD 10 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Library

Family friendly

  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,005 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 1 per stay (rates may vary)
  • Uncovered self parking fee: USD 10.00 per night (in/out privileges)
  • Extended parking fee: USD 10 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Grosvenor
Best Western Grosvenor Airport
Best Western Grosvenor Airport Hotel
Best Western Grosvenor Hotel
Best Western Plus Grosvenor
Best Western Plus Grosvenor Airport
Best Western Plus Grosvenor Airport Hotel
Best Western Plus Grosvenor Hotel
Grosvenor Best Western
Hotel Best Western Grosvenor
Best Western South San Francisco
South San Francisco Best Western
Best Western Plus Grosvenor Airport Hotel South San Francisco
Best Western Plus Grosvenor Airport South San Francisco
Plus Grosvenor Hotel Francisco
Best Western Plus Grosvenor Airport Hotel Hotel
Best Western Plus Grosvenor Airport Hotel South San Francisco

Reviews

Best Western Plus Grosvenor Airport Hotel Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 871 out of 1684 reviews
Rating 8 - Good. 441 out of 1684 reviews
Rating 6 - Okay. 208 out of 1684 reviews
Rating 4 - Poor. 90 out of 1684 reviews
Rating 2 - Terrible. 74 out of 1684 reviews

Reviews

8/10 Good

Yashwanth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Jesse, Menlo Park

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Suzanne

Traveled with partner
Disliked: Cleanliness
We had dinner in the hotel restaurant and charged it to our room. At about 9:30pm, just as were we falling asleep, we got a call from the waiter asking us to come down and pay the dinner bill on our credit card. We explained that we put it on the room and were going to bed. He then said there was a problem with the payment between the restaurant and the hotel, and he offered to come up to our room so we could pay. Again we said no. The next morning we double checked with the front desk and the dinner charge there on our bill. Seems like the waiter was trying to scam us. Also the room was really small and there was only one nightstand for a queen sized bed. And the bathroom didn’t seem very clean, since there were a lot of mold stains.
Stayed 1 night in Jul 2025

4/10 Poor

Amanda

Traveled with family
Disliked: Property conditions & facilities
The breakfasts were pretty good with a lot of options, including hot meat, eggs, oatmeal. The lobby looks nice. The room we had on the 6th floor really needed updates. A lot of the hotel has a musty smell, as did our room. The bathroom appeared clean, but we were out of shower gel and it wasn't replaced. The double beds (for 4 of us) were small, no option for queens. The side we were on faced the highway and we could hear people walking in the hallway later at night, so it can be noisy at times. We had to call to request a menu as the menus online are not accurate. The information given to us said there was a grab and go breakfast option before 6, but the person working the front desk said they didn't have that option. They also initially wrote the wrong room number on our key envelope, so we were trying to get into someone else's room for a bit. It seemed pretty disorganized, honestly. Information put out about the hotel should represent it's current offerings and be easy to find. We should have the necessities (shower gel, bath towels) stocked so we aren't making additional requests/trips to the front desk. This is a fairly basic hotel and will get the job done, but it didn't meet my expectations.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy best western. Breakfast is great
Stayed 1 night in Jul 2025

8/10 Good

William, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A worthy port in a storm…solid breakfast!

Given a delayed flight, we were arriving after midnight… We were glad to warmly welcomed (at 1am!) ~ a few oddities that we found odd (room 318) • bathroom door lock from inside jams/interior mechanism loose? Nearly locked myself in! • water in shower and sink runs extremely, scalding hot. The serviceable temp range was very tricky to find • Shower wall body wash dispenser empty/broken…shampoo dispenser was nearly empty. • The outlets located on lamp bases are inactive. Found that out the hard way when we woke up to still-dead phone and tablet • Mattresses were fairly hard, but we weren’t picky at that point… • The complimentary breakfast was a welcome, solid start to our day after that late arrival • the free airport shuttle was depicted as running between early morning thru 11p. We went to check out at 10:25 need to realize that they final shuttle until late afternoon. Was leaving in five minutes so that resulted in another expensive Uber trip, this time to SFO 👎
Stayed 1 night in Aug 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room. Friendly and accommodating staff. Will definitely stay again!
Stayed 1 night in Aug 2025

10/10 Excellent

Marianne Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Marjorie Joan

Traveled with family
Liked: Staff & service, amenities
Dining is good, property needs an upgrade, slightly dusty
Stayed 3 nights in Jul 2025

8/10 Good

Angela

Spacious and clean room. Expedia erroneously states that the hotel operates an airport shuttle which is not true. This was a major inconvenience.
Stayed 1 night in May 2025

10/10 Excellent

Jose

Liked: Cleanliness
Good place
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Just So-So

My kids and I came to town for a Giants game and chose this place because of the convenience and the on site parking. That part of it was great. The room wasn't terrible, but the beds were uncomfortable. Everything was small. The curtains were disgusting, and it just kind of had an old feel to it.
Stayed 1 night in Jul 2025

8/10 Good

Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good overall but the second room I stayed at had this weird BO and curry smell. Probably the previous guests.
Stayed 1 night in Jul 2025

10/10 Excellent

Andre, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport with complimentary shuttle!
Stayed 1 night in Jul 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Abbas

Liked: Cleanliness, staff & service
Not enough parking , beds are little small , rooms are ok , Over all not bad, Good breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Ronaldo F

Stayed 1 night in Jul 2025

10/10 Excellent

Ruth

Stayed 1 night in Jun 2025

10/10 Excellent

karthik, Plano

Liked: Amenities
Thanks for the good service
Stayed 2 nights in Jul 2025

10/10 Excellent

Irish

Liked: Cleanliness, staff & service
Staff were really nice. Rose at the reception was really very accommodating. Very friendly and immediately changed plour room when we requested to. Even the guy in the bar/ restaurant was very nice and gave my baby a free milk when we ate at the resto. Superb service!
Stayed 1 night in Jul 2025

8/10 Good

Chiayi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Fredson

Liked: Staff & service, property conditions & facilities
The smell
Stayed 1 night in Jul 2025

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay all around. The workers go out of their way to make it hassle-free as much as possible! Awesone HOT breakfast! So many choices! Something for EVERYONE! CLEAN ROOMS, BATHROOMS, EVERYTHING IS WONDERFUL! Will be staying here again! The hotel has EVERYTHING u need at your wishes! PLEASE REMEMBER TO TIP GRACIOUSLY! WORKERS ARE AWESOME!
Stayed 1 night in Jul 2025

8/10 Good

Asif

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Jul 2025