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Castle Inn

2.0 star property

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Photo gallery for Castle Inn

Interior entrance
Exterior
Hair dryer, towels
Superior Room | Living area | Flat-screen TV
Flat-screen TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
1565 Broadway, San Francisco, CA, 94109
  • Lombard Street
    ‪12 min walk‬
  • Alcatraz Island
    ‪4 min drive‬
  • Pier 39
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Room

Superior Room | Living area | Flat-screen TV

Superior Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Living area | Flat-screen TV

Superior Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Castle Inn

Hotel in Downtown San Francisco
This smoke-free hotel features concierge services, express check-out, and free newspapers. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Castle Inn offers 25 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Castle Inn features a vending machine, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, complimentary newspapers in the lobby, and express check-out. Onsite self parking is complimentary.

Castle Inn is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Inn
Castle Inn San Francisco
Castle San Francisco
Castle Hotel San Francisco
Castle Motel San Francisco
Castle Inn Hotel
Castle Inn San Francisco
Castle Inn Hotel San Francisco

Castle Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 651 out of 1003 reviews
Rating 8 - Good. 284 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 10 out of 1003 reviews
Rating 2 - Terrible. 4 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Sweatbox Inn
The rooms Amana A/C unit was not working. We were not warned during check in. The room was sweltering upon entering! We contacted the front desk immediately and were told the unit was most likely accidentally unplugged by housekeeping when they vacuumed. This was not the case. It was unplugged but had been done so to prevent fire. Both the Amana units cord and wall socket were completely burnt. We informed the front desk of that finding and we were told maintenance would come by and inspect it. We never heard back, and due to no vacancy a new room was not an option. The two night stay was uncomfortable. The only way to cool the room off - you had to open the door or the less than smooth operating windows. With the layout of the room being the way it was every person on the walkway could look in while you slept. Also this could only be done when you’re in the room because all our belongings were in view, and only the janky screen as security. Not close to ideal or comfortable stay. The crazy thing is when leaving there was a new Amana unit in box outside of our room staged there for install. Considering this was a weekend stay I would have to assume this was a known issue and the previously ordered replacement unit arrived Monday AM on the day we were checking out. This would suggest the front desk person played dumb when we called about the issue upon arrival. This was likely an isolated incident but it could’ve been handled much better. Our sleeps were not great…
Stayed 2 nights in Jan 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 5 nights in Jan 2025

10/10 Excellent

Jamal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Son lives in the Condo's right next door, this is the perfect place to stay and convenient for our visits to San Fran. The room is clean, and the area is safe. The bed was comfortable too. I will be staying here when we come into to town to visit our son.
Stayed 1 night in Jan 2025

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bed
The check in took literally 2 minutes, paid and I got the keys. For check out I just left key in room and left. Rooms & bathroom were clean , bed was comfy and blanket, sheet & comforter were in good shape. Next time I would ask for top floor. folks above we’re walking around too much around 230 am, great location, street was surprisingly quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia, Roseville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice find in the heart of SF. Rooms are spacious and comfortable. I appreciate the fridge and coffee maker. Also free parking. Walkable and convenient to lots of dining options.
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well-located and convenient:)
Stayed 3 nights in Jan 2025

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and the guy was super chill and nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1 Hotel in SF
This is not my first stay at Castle Inn. I have stayed here four times already, and for this fourth time my family stayed as well for a family celebration event we had over the Christmas holiday, and my family raved about how well their stay was and the excellent conditions of the rooms being so clean, and the front desk being extremely helpful, this is definitely my only hotel that I would trust traveling to the city and now I’ve made it my families preferred location as well. Parking is a most definite plus perk and I have felt safe staying here and entrusting this hotel!
Stayed 2 nights in Dec 2024

6/10 Okay

Mahesh

Disliked: Property conditions & facilities
Worth the price
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great non-chain place to stay!
Great hotel with parking included in room rate. Within walking distance to Fisherman’s Wharf, Pier 39, Ghirardelli Square, etc. Public bus stop less than a block from hotel entrance. Wonderful service - allowed us to check in early and leave our past checkout time with no additional fee. Pleasant and courteous staff. Would definitely stay again. My only concern was a loud, discourteous dingbat who stood out on the balcony-like walkway right outside our room - yelling at his son in the parking area two floors down, after 9 pm. That’s not really the hotel’s fault though…
Stayed 1 night in Dec 2024

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Clean, and Comfortable
The location is awesome near China Town, SF street car, and the property provides free parking. The staff was friendly, and the front desk was able to do an early check-in at 12:35pm. This place is spotless, and I will definitely return.
Stayed 2 nights in Dec 2024

10/10 Excellent

Xiudong, RALEIGH

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price, great location, slept well
Stayed 2 nights in Dec 2024

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Scott

Stayed 1 night in Dec 2024

10/10 Excellent

Moshe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking....walking distace to everything
Stayed 2 nights in Dec 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
It was good for the money. Older but updated. Decent neighborhood but weekends were noisy. I loved having parking, but was glad I had a compact car. Just off the main road - easy to get to.
Stayed 3 nights in Nov 2024

10/10 Excellent

Karoliina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Krithika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Stayed here for one night and was pleasantly surprised by the refurbished and large room, comfortable bed and easy parking. Will definitely be back again - perfect for short stays!
Stayed 1 night in Dec 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. The bed was a little lumpy but not so bad that I couldn't sleep. Large bathroom area and clean environment. Happy to have had on site parking available.
Stayed 3 nights in Dec 2024

10/10 Excellent

CORINNA

Stayed 1 night in Aug 2024

10/10 Excellent

Ayde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in with ease
Loved the ease of checking in, the paperwork was ready... like they knew rhe exact time of our arrival which was an hour and a half before their 3 o'clock check-in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Katrina

Traveled with family
A great property offering excellent value for money with free parking, would happily stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Good customer service. Good price for the location.
Stayed 1 night in Dec 2024