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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Lobby sitting area
Building design
Lobby sitting area
Daily buffet breakfast (USD 22 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪10 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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The price was $413
The price is $338 total
includes taxes & fees
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About this property

citizenM San Francisco Union Square

4-star San Francisco hotel, connected to a rail/subway station in Union Square
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM San Francisco Union Square is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 983 out of 1226 reviews
Rating 8 - Good. 179 out of 1226 reviews
Rating 6 - Okay. 39 out of 1226 reviews
Rating 4 - Poor. 15 out of 1226 reviews
Rating 2 - Terrible. 10 out of 1226 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another Fantastic Stay at citizenM San Francisco Union Square! This was our family’s second time staying at citizenM San Francisco Union Square, and it was just as amazing as the first! From the moment we arrived, the staff was absolutely spectacular—starting with the friendly and attentive security at the entrance to the seamless check-in experience at the front desk. Everyone made us feel welcome and taken care of. Our room was clean, modern, and super comfortable, just as we remembered. The breakfast was tasty and fresh, the perfect way to start our busy days exploring the city. One of the best things about this hotel is its convenient location—it made getting to all of the activities we came in town for incredibly easy. Overall, citizenM continues to impress us with their hospitality, cleanliness, and unbeatable location. We’ll definitely be back for another stay on our next trip to San Francisco!
Stayed 1 night in Feb 2025

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice if you're into small rooms

If you're ok with small rooms, then you will love this hotel. It was clean, convenient to everything and above all, very quiet. I however didn't like it. The room was too small and that's my fault, I didn't read about the hotel, I only looked at ratings.
Stayed 2 nights in Feb 2025

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SF!

Great stay! Staff were very friendly and helpful. Rooms are small yet cozy and beds are comfortable. Modern set up with cool art…great location too! Can’t wait to visit again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Vianca Mariel

Stayed 1 night in Feb 2025

10/10 Excellent

Ariel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Erica

Stayed 2 nights in Feb 2025

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 2 nights in Feb 2025

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bed

Young modern auto-checkin tiny room hotel. The rooms although small, are comfortable - very much for one person and quite for two people. The comfortable large bed is cornered flush at end of room which turns out to be very practical.
Stayed 5 nights in Feb 2025

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean tiny tech hotel

Nice clean tiny tech-hotel with small but comfortable rooms. Bed was great.
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Wilbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Shower heads could be cleaned better but, was amazing!
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Chuandong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but excellent living room. Morning buffet is much more than continental in other hotels, it would be great if adding some varieties from day to day
Stayed 7 nights in Feb 2025

8/10 Good

Asit

Stayed 3 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Teodor

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Feb 2025

10/10 Excellent

Lourence Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
y
Stayed 1 night in Jan 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay here every time I’m in town but cannot because the bed is hard as a rock and the pillows are massive. How can anybody sleep? I’m leaving with a messed up neck and back. Pillows were a good 2 ft thick. Had to call night 2 close to midnight begging for a smaller softer one.
Stayed 3 nights in Feb 2025

10/10 Excellent

Reginald, Brooklyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great
Stayed 4 nights in Feb 2025

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and a clean modern room
Stayed 2 nights in Feb 2025

10/10 Excellent

Emi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Georgette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 2 nights in Feb 2025