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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Lobby sitting area
Daily buffet breakfast (USD 22 per person)
Business center

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$146
includes taxes & fees
Nov 25 - Nov 26

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, San Francisco Museum of Modern Art
    ‪6 min walk‬
  • Place, Moscone Convention Center
    ‪10 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(282 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM San Francisco Union Square

4-star San Francisco hotel, connected to a rail/subway station in Union Square
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM San Francisco Union Square is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1114 out of 1405 reviews
Rating 8 - Good. 211 out of 1405 reviews
Rating 6 - Okay. 43 out of 1405 reviews
Rating 4 - Poor. 20 out of 1405 reviews
Rating 2 - Terrible. 17 out of 1405 reviews

Reviews

10/10 Excellent

Karla

Stayed 3 nights in Aug 2025

8/10 Good

SABRINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Joshua

Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Francisco Trip

We had a fantastic stay at citizenM in San Francisco. The staff was incredibly friendly and welcoming from the moment we arrived. Breakfast was excellent, with plenty of fresh and tasty options to start the day right. The common living area was one of my favorite parts — modern, cozy, and perfect for relaxing or hanging out after exploring the city. The rooms are definitely on the small side, but they’re smartly designed and have everything you need. We didn’t spend much time in them anyway, so it wasn’t an issue. Overall, I’d highly recommend citizenM for anyone looking for a stylish, comfortable, and well-run hotel in the heart of San Francisco.
Stayed 9 nights in Jul 2025

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love citizen M hotels, this one didn’t disappoint. Only reason for the 4 star is location. Not a terrible location, but right in the middle. Go two block one way and you are in a different world (tenderloin), go the other way and it’s very nice. But overall amazing experience and great hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Andres

Stayed 2 nights in Jul 2025

10/10 Excellent

Graciela

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay!
Stayed 4 nights in Aug 2025

10/10 Excellent

Leea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M was a perfect fit for our trip to San Francisco and our stay in Union square. It is a unique concept and was unlike any other Hotel experience I've ever had and I plan to stay in citizen m hotels in other cities going forward. The rooms are small but high tech and just right for two people the staff was all knowledgeable and efficient and friendly. And the decor was unique and fun. We did not try the food this time but the coffee was excellent. The bed was firmer than I'm accustomed to but it was actually quite comfortable and my chronic back pain vanished.
Stayed 4 nights in Aug 2025

10/10 Excellent

Luz Estrella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff at this location. My favorite thing was the unforgettable view on the rooftop! Everything was sparkly clean, comfortable bed, refillable water station in the lobby & gym. This location is walking distance to many shopping spaces, restaurants, Lombard street, California street.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alina

Stayed 3 nights in Aug 2025

10/10 Excellent

John

Stayed 4 nights in Jul 2025

10/10 Excellent

Arthur Forrest

Stayed 4 nights in Jul 2025

4/10 Poor

Jessica

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Daniel, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but well equipped rooms. Good breakfast.
Stayed 4 nights in Aug 2025

8/10 Good

Valeria R, Ellicott City Md

Liked: Cleanliness, staff & service, property conditions & facilities
Except ri
Stayed 3 nights in Aug 2025

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Jul 2025

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was like sleeping on a concrete floor… the room was tiny … not my cup of tea
Stayed 3 nights in Aug 2025

8/10 Good

Bria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was small for two people. Would be perfect for one person, but staff was very friendly and helpful. Area around the hotel is not very safe and is smelly. We really enjoyed our stay at the hotel though!
Stayed 3 nights in Aug 2025

8/10 Good

Kade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the layout of these rooms and how every bit of space was able to be utilized. However, during our stay the Ipad control for the room stopped working. This detracted from our experience of the hotel, but everything else was great.
Stayed 4 nights in Jul 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this chain. Like others I’ve stayed in, this property was dynamite. But my god. We literally saw multiple people defecating on the street in broad daylight within a couple blocks. It’s both heartbreaking and infuriating on many levels. I have spent my adult life in Chicago and DC, so I’m not wet behind the ears, but gosh, this was depressing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Denis

Stayed 1 night in May 2025

8/10 Good

Deirdre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good fora couple of nights, too small for extended stay for more than one person in the room
Stayed 2 nights in Jul 2025

10/10 Excellent

Kirstin, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jul 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! Made our stay feel welcome. The view from the lobby, the room and the rooftop was beautiful. Would like to come back again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small, but for one person it was very comfortable. Cozy modern hotel. The library area was a comfortable work space
Stayed 4 nights in Jul 2025