See all properties

citizenM San Francisco Union Square

4.0 star property

Choose dates to view prices

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Daily buffet breakfast (USD 22 per person)
Business center
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$152
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪10 min walk‬
  • Place, Oracle Park
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(281 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night
Hotel Nikko San Francisco
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 2,584 reviews
Hotel Nikko San Francisco

About this property

citizenM San Francisco Union Square

4-star San Francisco hotel, connected to a rail/subway station in Union Square
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM San Francisco Union Square is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Reviews

citizenM San Francisco Union Square Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1112 out of 1401 reviews
Rating 8 - Good. 212 out of 1401 reviews
Rating 6 - Okay. 43 out of 1401 reviews
Rating 4 - Poor. 18 out of 1401 reviews
Rating 2 - Terrible. 16 out of 1401 reviews

Reviews

8/10 Good

Kevin

Stayed 2 nights in Jul 2025

10/10 Excellent

Maria D.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here, and just love it. I would give it 5 stars if the bed was a little softer. Too firm for my taste; however, it didnt keep me from sleeping! Staff is very welcoming and friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Darcy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I expect from Citizen M. Staff was EXCEPTIONAL. Best of any of their properties I have visited.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Creative spot
Stayed 3 nights in Jul 2025

10/10 Excellent

Naomi Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M was great! We chose it because it was a good deal but we were blown away by the hotel. It has all the essentials but is but super clean and chic. The lounge area/ bar was nice and the staff was so friendly! Will definitely be staying at CitizenM again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Edison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property ! Greater staff !
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda Robin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing! The staff were always helpful and gave great suggestions on where to eat and what to see! The bed was comfy and the room was very modern and exactly what you need if you don’t plan on being in the room beyond sleeping and bathing! I will definitely be staying at CitizenM properties in future travels!
Stayed 3 nights in Jul 2025

8/10 Good

Dianna

Traveled with partner
Liked: Staff & service
Hotel is very nice and loved the upgrades but didn’t like that parking gets closed at a certain time had to park at a different parking structure
Stayed 1 night in Jul 2025

6/10 Okay

DeMound

Liked: Cleanliness, property conditions & facilities
We had a late start to our day because they didn’t provide wash towels. The next day we had no hot water to shower with
Stayed 4 nights in Jul 2025

10/10 Excellent

AGNEYA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed alone, size was adequate for me large bed. Breakfast options were nice too. Room might be slightly small for a couple.
Stayed 3 nights in Jul 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities
Hipster's heaven with things like I-pad controlling everything in the room. Staff extremely helpful, friendly and patient with this 70 year old dog learning new tricks. Unfortunately the hot water was broken and no breakfast my first day. No matter how much money you spend on renovations & creating hipness, you have to cover the basics like back-up hot water system and a simple hot water tank for your kitchen.
Stayed 2 nights in Jul 2025

4/10 Poor

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing.

People were great. Room was tiny and we couldn't shower. Breakfast was "included" but no breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas, Coquitlm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe neighborhood 1 block from the trolley. We walked everywhere (less than one hour to Fisherman’s wharf and baseball park)
Stayed 4 nights in Apr 2025

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities
Stayed 4 nights in Jul 2025

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that citizenM was an escape from the hustle and bustle outside. Chill and calm, lovely bar to sit at, love the rooms, bed is super comfortable, staff very friendly, and will visit again!
Stayed 1 night in Jul 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, great staff and very well run and I felt safe in a great location in downtown San Francisco
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, cool, trendy rooms, perfect for 2 of us, staff were fantastic & the location was perfect for everything we wanted to do
Stayed 4 nights in Jul 2025

8/10 Good

Nagi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great experience! Only downside was that our bathroom door didn't completely close (it closed most of the way, with a small gap). We had to hold the door with our hands to shut the door close. Everything else was great. Clean and staff were polite and helpful. I would try staying at other CitizenM hotels in other cities.
Stayed 4 nights in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! It was my first time in SF and the location was perfect to getting to all the main sites. Staff at hotel was very kind and accommodating. Highly recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Umar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. I really appreciated the innovation with tying all of the room's control's to the iPad. Would highly recommend this hotel and would re-book if I pass through again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gail Kurr

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast. Close to Moscone. Fun room
Stayed 4 nights in Jul 2025

10/10 Excellent

Deborah, Boca Raton

Traveled with family
Liked: Cleanliness
Trendy, great location, wonderful staff!
Stayed 1 night in Jul 2025