4-star San Francisco hotel, connected to a rail/subway station in Union Square
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.
Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.
CitizenM San Francisco Union Square is a smoke-free property.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transportation
No onsite parking available
Food and drink
Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Restaurants on site
canteenM
Things to do
24-hour gym
TV in common areas
Family friendly
In-room refrigerator
Conveniences
24-hour front desk
Safe at front desk
Water dispenser
Guest services
Housekeeping (on request)
Multilingual staff
Business services
24-hour business center
Coworking space
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Lever door handles
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
1 building
9 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Built in 2021
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Smoke-free property
Room amenities
Bedroom
Pillowtop mattress
Premium bedding
Bathroom
Free toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
iPad
iPod dock
LED TV with cable channels
Food and drink
Refrigerator
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Mobile key entry
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately USD 22 per person
Late check-out fee: USD 69 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
We should mention
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco
citizenM San Francisco Union Square Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Overall I’d say it’s a good spot to stay in. The room was very clean, the staffs were accommodating and helpful however The neighborhood isn’t the most ideal because the homeless problem.
Good hotel for solo travelers. The area can be sketchy to walk at night since it’s nearby Tenderloin. Overall I enjoyed the hotel and the room during my stay.
The receptionist was helpful. It’s easy to check in. The place is quaint and convenient to almost around downtown San Francisco.
Norland
Stayed 1 night in Dec 2024
10/10 Excellent
Trinh
Dec 15, 2024
Trinh
Stayed 1 night in Dec 2024
10/10 Excellent
Robin
Dec 15, 2024
Space age capsule, modern, great breakfast
Space age capsule room. Very petite and modern. Everything seemed new, clean and snug. Probably would not be enjoyed by big people who like a lot of elbow room. It felt like having a room on a spaceship. Great cafe downstairs with great full breakfast bar buffet.
A fantastic option for what I needed and easy to get the Powell st tram or BART. Lots of shopping nearby too, just need to be careful of some nearby areas with lots of homeless/drugs at night especiallly. Hotel itself though is fantastic and cosy with lovely staff!
Small rooms but very clean and the location was right where I wanted to be…shopping, dining options, Union Square. The staff was great…very helpful and it was a very peaceful night…very quiet.♥️
Citizen M hotels, in general, are clean, comfortable and have all amenities one can possibly need. I loke their rooms and comfy beds. I have not yet stayed in CM Hotel that was dirty or the staff was not friendly and helpful.
I would highly reccomend it.