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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed (High Floor) | City view
Daily buffet breakfast (USD 22 per person)
Lobby
View from property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$126
includes taxes & fees
Dec 24 - Dec 25

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM San Francisco Union Square

4-star San Francisco hotel, connected to a rail/subway station in Union Square
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM San Francisco Union Square is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1120 out of 1418 reviews
Rating 8 - Good. 214 out of 1418 reviews
Rating 6 - Okay. 45 out of 1418 reviews
Rating 4 - Poor. 22 out of 1418 reviews
Rating 2 - Terrible. 17 out of 1418 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and vibe. Wonderful mini hotel in the heart of SF. Highly recommend.
Stayed 2 nights in Aug 2025

8/10 Good

John

Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Mya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Staff was great, especially Sundae, got service and was super helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this stay. The staff was friendly and the location was great. I was a little hesitant to book because the size of the room ,knowing it was advertised as a small pod type of room…. but figured we would only be sleeping there… I was pleasantly surprised that it was more than enough space for two people. Cute modern and clean. Will defiantly be back.
Stayed 2 nights in Aug 2025

8/10 Good

Karin

Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Kevin Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in downtown san francisco, so very easy to get around using public transit. Hotel was clean but the rooms are def on the smaller end.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The rooms don’t feel as small as they actually are and are quite cozy.
Stayed 4 nights in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd CitizenM we’ve stayed at and we’re happy this time also. Very clean, polite and attentive staff. Highly recommended
Stayed 3 nights in Aug 2025

10/10 Excellent

Meilany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe hotel because theres a doorman at the entrance and you can only get up to the lobby with a key. Has a bar, able to order food from the kitchen I believe until 3am. Alot of lounging areas with alot of art pieces. Hotel rooms are small but I personally dont need huge spaces because I am not in the room all day. Bed was comfortable for me. Tiny fridge. Overall will be back again
Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Taron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute spot. Comfy and good breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Yukie Hikita

Liked: Cleanliness, staff & service, property conditions & facilities
All the interactions I had with staffs were personable and pleasant. It’ll be nice if amenities were available to pickup at common area and water fountain was at each level
Stayed 4 nights in Aug 2025

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. I like the roof bar. And very stunning design inside hotel
Stayed 1 night in Aug 2025

10/10 Excellent

FERNANDO, RESEDA

Stayed 2 nights in Aug 2025

10/10 Excellent

Gurjiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun hotel
Stayed 3 nights in Aug 2025

4/10 Poor

Kirsten

Stayed 2 nights in Aug 2025

10/10 Excellent

Jessie

Stayed 1 night in Aug 2025

10/10 Excellent

Syamsul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice amenities!
Stayed 3 nights in Aug 2025

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a good choice for a hotel.

CitizenM always does well.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a quirky little hotel! The rooms were small but very efficient. The staff was very helpful. The vuew from the 12th floor was great. Plenty of dining options and it was close to the cable cars and the BART station. This hotel is excellent!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythings it's okay
Stayed 3 nights in Aug 2025