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El Capitan Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Capitan Hotel

Lobby sitting area
Front of property
Lobby sitting area
Exterior
Reception

Reviews

4.6 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
2361 Mission St, San Francisco, CA, 94110
  • Castro Street
    18 min walk
  • San Francisco City Hall
    3 min drive
  • Bill Graham Civic Auditorium
    3 min drive
  • San Francisco, CA (SFO-San Francisco Intl.)
    26 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Shared Bathroom

Standard Room, 1 Double Bed, Shared Bathroom | In-room safe, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Shared Bathroom

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Private Bathroom

In-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Private Bathroom

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Private Bathroom

In-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed, Private Bathroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Shared Bathroom

Standard Room, 2 Double Beds, Shared Bathroom | In-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Shared Bathroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Private Bathroom

Deluxe Room, 2 Double Beds, Private Bathroom | View from room

Deluxe Room, 2 Double Beds, Private Bathroom

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Homewood Suites by Hilton San Francisco Airport North

Pool
Breakfast included
Pet friendly
Free WiFi
3.9 out of 5, Good, (1003)
The price is $149
per night
includes taxes & fees
Jan 1 - Jan 2
Homewood Suites by Hilton San Francisco Airport North

About this property

El Capitan Hotel

Hotel in Mission District
This smoke-free hotel features a nightclub, laundry facilities, and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front-desk safe.
El Capitan Hotel offers 89 accommodations with safes and coffee/tea makers. This San Francisco hotel provides complimentary wireless Internet access.
El Capitan Hotel features a nightclub, tour/ticket assistance, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests.

El Capitan Hotel is a smoke-free property.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle (surcharge)

Things to do

  • Nightclub

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
An adult age 18 or older must assume all liability for the booking.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Capitan Hotel
El Capitan Hotel
El Capitan Hotel San Francisco
El Capitan San Francisco
El Capitan Hotel Hotel
El Capitan Hotel San Francisco
El Capitan Hotel Hotel San Francisco

El Capitan Hotel Reviews

Reviews

4.6
Rating 10 - Excellent. 48 out of 826 reviews" "
Rating 8 - Good. 109 out of 826 reviews" "
Rating 6 - Okay. 167 out of 826 reviews" "
Rating 4 - Poor. 159 out of 826 reviews" "
Rating 2 - Terrible. 343 out of 826 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror hotel
Did not understand the concept of a service dog. The lady working there was very rude about everything especially the service dog concept. The stairs going up were totally wet and our service dog slipped and rolled down about 5 steps and management did not show any concern. Small room with no television and someone was yelling off the balcony at all times of the night right next to us. Had to pay $250 dollar deductible fee besides room cost. Horrible place.
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Keep your standards low and it's not so bad
It was an adequately clean room in perhaps one of the worst parts of San Francisco so I expected worse but it wasnt great either. Better than expected but wouldn't choose to stay there again. $250 deposit was ridiculous
Stayed 1 night in Oct 2022

8/10 Good

Arturo

Stayed 1 night in Sep 2022

6/10 Okay

Naomi

Liked: Staff & service
All of the bathrooms on level 2 were very unclean.
Stayed 1 night in Sep 2022

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Taniah

Stayed 1 night in Aug 2022

2/10 Terrible

Michele

Stayed 1 night in Aug 2022

6/10 Okay

Janelle

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Karine

Stayed 1 night in Jul 2022

2/10 Terrible

Doug

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mission district is amazing for food and nightlife. Stayed here because of that. Made a mistake roaches and bugs in the room. Crackheads in parking lot break on to your car (no security)
Stayed 2 nights in Jul 2022

2/10 Terrible

DiAaron

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional and dirty
Stayed 1 night in Jul 2022

6/10 Okay

Nathan

Stayed 1 night in Jul 2022

6/10 Okay

Steven

Traveled with group
Liked: Cleanliness, staff & service
This hotel is not for the picky traveler. I was in one of the rooms that has the private bathrooms and I found it basically to be what I needed. Bathroom was clean. The towels smell like Clorox. The bed was comfortable. The area was not the best but there was plenty of little restaurants and bars and stores to meet my needs. This is a hotel and also is a residential building. It was near the BART and walking distance to many places I needed to get to. If you are laid-back and not picky this hotel may meet your needs. Just get the room that has the bathroom in it.
Stayed 2 nights in Jul 2022

6/10 Okay

yael

Disliked: Room comfort
Restless night
I stayed here back in 3019 and I rated this place 10 back then . However, this place time Je placed in a room where the mattress was “springy “ , noisy and lopsided The quality of mattress is so important.I don’t think I will come back. Sorry 😣
Stayed 1 night in Jul 2022

4/10 Poor

Gladys

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Jose C

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't stay in property.The property was completely misleading. Expedia shows only pictures of beds and top 2 stories of building. I don't care about graffiti or homeless but there gangs in area a and am sure they would have broken into my rental. When I examined property I was buzzed upstairs like in a prison cell. This property is shameful for Expedia to support. Had the pictures shown on site no one, not just me, no one would stay there. I have pictures to prove.
Stayed 4 nights in Jun 2022

6/10 Okay

karl

Disliked: Cleanliness, amenities
VERY Affordable. One day it was in 90s. No AC. Had to switch fans. Next day in 70s. No AC needed. Loved the area. Diverse. Lots of mass transit available and easy to use. La Gaza is a great spot to eat. But only open to 2pm. :(. Overall good value, but for sure no Hilton.
Stayed 1 night in Jun 2022

2/10 Terrible

Shelby S

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel several times before the pandemic. Before it was fantastic and the staff were very polite. Under this new management it was like pulling teeth just to get a new roll of toilet paper. The hallways consistently smelled of urine, children were running around after hours in the staff never paid attention. I found several cockroaches in my bathroom and I've never seen that before in the 10 years I have been to this hotel. I would like a little bit of compensation.
Stayed 4 nights in Jun 2022

2/10 Terrible

Ricardo

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was terrible. For sure my car would have gotten broken into there. Room did not have toilet or shower and place was disgusting
Stayed 1 night in Jun 2022

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic building, among the finest SROs
I was avoiding homelessness by staying here and my purpose was so served.
Stayed 3 nights in May 2022

10/10 Excellent

Jayden

Traveled with family
Liked: Cleanliness, staff & service
Totally fine for what it is
I wasn't expecting much out of this hotel and it vastly exceeded my expectations. I'd come to San Francisco for a family gathering and my Airbnb host had to cancel at the last minute, so it was a mad scramble to find a hotel I could afford that wasn't in an awful location and which had a private bathroom. There was one private-bathroom room left at El Capitan and I booked it even with the awful reviews of it, and I figured worst case I'd have to scramble to find something else and file a dispute with my credit card. And I'm happy to say I needed to do none of that. The room was clean, with no signs of bedbugs (even with the most thorough check I've done in my life) or cockroaches. Sure, the decor was dated and there were some things that were falling apart. And okay the TV didn't work and the wifi sucked, and I had to sleep with earplugs because my room was facing Mission Street and the single-pane windows didn't block any sound. But the room was safe and clean and I had somewhere to sleep for a week, and it only cost me $80/night, which is an absolute steal most places and unheard of in San Francisco, currently the most expensive city in the entire country. Would it have been nice if the sink didn't drip? Sure. Would it have been lovely if there were an elevator for my mobility-impaired ass? Absolutely. I hope I’m never in a situation where I need to stay here ever again, but it was a perfectly fine room for an amazing price and it served its purpose for me.
Stayed 5 nights in May 2022

2/10 Terrible

William

Stayed 1 night in Apr 2022

2/10 Terrible

Evencio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely worst hotel I have stayed at
Stayed 1 night in Apr 2022

4/10 Poor

Anyela

Stayed 1 night in Apr 2022

2/10 Terrible

Fernando, Pembroke Pines

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, it is the worst experience I had in my life. The staff didn't know how to operate the reservation system, the magnetic card key to open the door never worked so after the 1st day I left the hotel. And I have been overcharged; I will complain to Expedia about it. I want my money to be fully refunded.
Stayed 2 nights in Apr 2022