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Grand Bay Hotel San Francisco

4.0 star property

Choose dates to view prices

Photo gallery for Grand Bay Hotel San Francisco

Terrace/patio
Lobby
Exterior
Garden
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Parking available

Explore the area

Map
223 Twin Dolphin Dr, Redwood City, CA, 94065
  • San Mateo County Event Center
    ‪5 min drive‬
  • Filoli
    ‪16 min drive‬
  • Stanford University
    ‪17 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Partial Lake View

View from room

Room, 1 King Bed, Partial Lake View

8.0 out of 10
Very good
(18 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

View from room

Room, 2 Double Beds, Lagoon View

7.0 out of 10
Good
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Ensuite, Lagoon View

Suite, 1 Bedroom, Ensuite, Lagoon View | Living area | 55-inch flat-screen TV with digital channels, TV, streaming services

Suite, 1 Bedroom, Ensuite, Lagoon View

9.6 out of 10
Exceptional
(8 reviews)
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(37 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 1 King Bed

8.6 out of 10
Excellent
(64 reviews)
  • 341 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

View from room

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(22 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Lagoon View

Junior Suite, 1 King Bed with Sofa bed, Lagoon View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, 1 King Bed with Sofa bed, Lagoon View

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Classic Room, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(16 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

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4.8 out of 5, Exceptional, (442)
$202 nightly
The price is $202 total
includes taxes & fees
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About this property

Grand Bay Hotel San Francisco

4-star hotel in Redwood Shores
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Grand Bay Hotel San Francisco offers 421 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Grand Bay Hotel San Francisco features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 20000 square feet (1858 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and a picnic area. Onsite parking is available (surcharge).

Grand Bay Hotel San Francisco has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Waterside Grill & Lounge - Overlooking the pool, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 30 per night)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 29 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Waterside Grill & Lounge

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 20,000 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in hallways (34 inches high)
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Raised toilet seat (17 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (32 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 29 per person
  • Covered self parking fee: USD 30 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sofitel Hotel
Sofitel Hotel San Bay Francisco
Sofitel San Francisco Bay
Redwood City Sofitel
Sofitel Hotel Redwood City
Sofitel Redwood City
Sofitel San Francisco Bay Hotel Redwood City
Sofitel San Francisco Bay Hotel
Sofitel San Francisco Bay Redwood City
Pullman San Francisco Bay Hotel Redwood City
Pullman San Francisco Bay Hotel
Pullman San Francisco Bay Redwood City

Grand Bay Hotel San Francisco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 529 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 146 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Traveled with family
Liked: Amenities
This is the only place I will ever stay at if I want to be close to the airport. I’ve stayed in all the other airport hotels…awful. This one is much more quiet, clean, and convenient in the morning to get something to eat and drink. It’s also much happier in the lobby
Stayed 3 nights in Mar 2025

8/10 Good

Birsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquil location

We chose this location since it was close to the wedding event we were joining. The hotel is in a tranquil location and it was relaxing to stay there. I wish there was shuttle to the train station( Caltrain), cafes, restaurants nearby
Stayed 4 nights in Mar 2025

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

CHEKIRATH, GREENACRES

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Clean, super huge, and great customer service from everyone. I enjoyed the lobby bar live music and made a great friend the Spanish bar tender. Juan I believe is his name. Thank you very much.
Stayed 4 nights in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Kailie

Stayed 3 nights in Mar 2025

10/10 Excellent

Connie

Liked: Cleanliness, property conditions & facilities, room comfort
Everything awesome except, breakfast dining service. Wait staff inattentive. Talking amongst themselves. Had to get their attention twice.
Stayed 1 night in Mar 2025

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024

6/10 Okay

Aphrah

Stayed 3 nights in Mar 2025

2/10 Terrible

Anna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paid-for Reservation Not Honored

I booked this hotel for my husband, who was on a business trip in the Bay Area. The room was confirmed and paid for way in advance. On the day of arrival, after spending a day at business meetings and dinner, he arrived at the hotel around 10 p.m. The front desk manager, Ms. Julia Bath, told him that they had given away the room even though it was already paid for. He was given a form letter (which leads me to think this is a regular practice at this place) and told to take a $30 Uber ride to a hotel at SFO, even though his meetings the next day were all in Redwood City. We have been frequent travelers for 30+ years, and this is the first time we have shown up to find our paid-for hotel room unavailable. I am certain that had I tried to cancel the room, they would have charged me for the night regardless. But it is okay for them to double-sell a room that was paid for by a guest. I would stay away from this place unless you are prepared to show up and find that your confirmed room is not available and you need to find another place in the middle of the night.
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeff, SAUSALITO

Stayed 1 night in Mar 2025

4/10 Poor

Louisa

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Cherie

Stayed 1 night in Mar 2025

4/10 Poor

Ellina

Stayed 2 nights in Mar 2025

4/10 Poor

Terry

Traveled with group
Disliked: Staff & service

$30 for parking???

Good hotel, but charging an extra $30 for parking is ridiculous. Won’t stay there again.
Stayed 1 night in Mar 2025

10/10 Excellent

J Stephan, Scottsdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Grand Bay a number of times when traveling to the Bay Area for business. Everything is great in all aspects from the property, the rooms and most importantly the staff.
Stayed 3 nights in Feb 2025

8/10 Good

Antoinette

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Ausia

Stayed 1 night in Nov 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Lake location is great.
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Shower didn't drain great. Toilets didn't flush great. Smudges on pillow cases
Stayed 2 nights in Feb 2025

10/10 Excellent

jae, fullerton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony, Westfield

Stayed 3 nights in Feb 2025

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a clean and quality hotel with increasibly friendly staff. The reason I gave it 3 stars are 1) parking is hard for easy transient parking (eg an hour) and 2) the market is really insane - $8 for a bottle of water or $6 for a soda. price gouging at its finest. there is no need for that and it is shameful.
Stayed 3 nights in Feb 2025