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Grand Hyatt San Francisco

4.0 star property

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Photo gallery for Grand Hyatt San Francisco

Restaurant
Interior detail
Exterior
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Pet friendly
  • Breakfast available
  • Laundry

Explore the area

Map
345 Stockton St, San Francisco, CA, 94108
  • Union Square
    ‪1 min walk‬
  • Palace Hotel
    ‪7 min walk‬
  • SF Masonic Auditorium
    ‪9 min walk‬
  • San Francisco, CA (JCC-China Basin Heliport)
    ‪15 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Bar (on property)

Club Room, 1 King Bed

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Bar (on property)

Club Room, 2 Double Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, City View

Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, City View

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite

  • 590 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bay View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Bay View

  • 312 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Shower)

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Union Square View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Union Square View)

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Union Square View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Union Square View)

  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Bay View

  • 312 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Premium bedding, pillowtop beds, in-room safe, desk

Luxury Suite

  • 797 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

VIP Suite | Premium bedding, pillowtop beds, in-room safe, desk

VIP Suite

  • 950 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, City View

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is $253
per night
includes taxes & fees
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About this property

Grand Hyatt San Francisco

Hotel in Union Square
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Grand Hyatt San Francisco offers 668 accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center, 25 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 30000 square feet (2787 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
OneUp Restaurant - Onsite buffet restaurant.
OneUP Lounge - Onsite bar. Open daily.
Coffee Cart - Onsite coffee shop. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 90.06 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 41.80 for adults and USD 20.91 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Coffee Cart
  • OneUP Lounge
  • OneUp Restaurant

Things to do

  • 24-hour gym
  • Art gallery

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 36 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.68 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 41.80 for adults and USD 20.91 for children
  • Covered valet parking fee: USD 90.06 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 25 per day
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Hyatt San Francisco Union Square
Hyatt Hotel San Francisco Grand Square Union
Grand Hyatt San Francisco Union Square Hotel

Grand Hyatt San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1004 reviews
Rating 8 - Good. 215 out of 1004 reviews
Rating 6 - Okay. 82 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joey

Stayed 1 night in Nov 2024

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Angela

Liked: Cleanliness
Protestors ruined the experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Budhaditya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lesley

Stayed 1 night in Oct 2024

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
strike going on causing noise all day and internet not working so I couldn't work causing me to lose money
Stayed 2 nights in Oct 2024

10/10 Excellent

Rajpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a union protest at the grand Hyatt and several other hotels in the area. They didn’t pre inform people trying to book a stay there. When they finally did inform people that booked a room it was too late to cancel and try to find a hotel that easy super noisy and having to cross Pickett lines. When i tried to talk to them about it al they said is they are offering free cancellation. Which does a customer no good a day before arriving. I don’t recommend staying there until the union contract situation is resolved.
Stayed 3 nights in Oct 2024

6/10 Okay

rose mary

Traveled with group
Liked: Cleanliness
Strike
Strike ruined my stay
Stayed 1 night in Oct 2024

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff that were working were very pleasant for what they were working with. The people on strike outside of the hotel were so loud we could hear them on floor 28 it was obnoxious. Banging on empty oil drums using megaphones to scream into and the loudest blow horns I’ve ever heard, it starts at 7 am and they quit at10 pm. It would have been nice to know that this was happening when we booked the hotel.
Stayed 3 nights in Oct 2024

2/10 Terrible

Patricia

Stayed 1 night in Sep 2024

10/10 Excellent

Myat

Stayed 2 nights in Oct 2024

10/10 Excellent

Vance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful about our stay, however don’t forget to let your guest know how to put the blackout curtain down because we found out on the day before we left.
Stayed 6 nights in Oct 2024

2/10 Terrible

koushyar

Stayed 3 nights in Oct 2024

2/10 Terrible

Luis

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Our stay was not great. Protest outside from hotel staff every night and morning we were there loud banging that could be heard from the 18th floor. There was also a smell maybe from the carpet. Staff was very friendly
Stayed 2 nights in Oct 2024

2/10 Terrible

donglin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not nice
Stayed 5 nights in Oct 2024

10/10 Excellent

Julian

Stayed 3 nights in Sep 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

ADITYA

Traveled with family and small children
Liked: Cleanliness, staff & service
na
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Just ok
Great location overall, but was not aware of the protest. Should at least been notify, no communication whatsoever. It took forever for the water to warm up in the shower.
Stayed 4 nights in Sep 2024

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have given an even higher rating but due to the labour strike out front, the hotel was short staffed and the management team struggled to keep up. To be fair, management worked extra hard to cover the bases. I’m sure once they’ve resolved their labour issues, they’ll be back to full 5 stars. Regardless, I recommend this hotel and will return.
Stayed 6 nights in Sep 2024

10/10 Excellent

AK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for a quick stay. Room was clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Dave

Liked: Cleanliness
Stayed 1 night in Jun 2024

6/10 Okay

Bianca

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Stayed 3 nights in Sep 2024