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Hotel Nikko San Francisco

4.5 star property

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Photo gallery for Hotel Nikko San Francisco

Front of property - evening/night
Deluxe Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar
Rooftop terrace
Lobby sitting area
Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping

Explore the area

Map
222 Mason St, San Francisco, CA, 94102
  • Union Square
    ‪4 min walk‬
  • Moscone Convention Center
    ‪14 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Club Room

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Imperial Club Room

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen

Petite Queen | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Petite Queen

  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

Deluxe Double Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Imperial Floor Two Queen Beds

Designer toiletries, hair dryer, slippers, towels

Imperial Floor Two Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Accessible

Deluxe Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 Queen Bed, Accessible

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Nikko San Francisco

4.5-star hotel in Union Square
An indoor pool, a restaurant, and a nightclub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Limited housekeeping is available.
Hotel Nikko San Francisco offers 532 accommodations with minibars and safes. Pillowtop beds feature down comforters. 47-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Hotel Nikko San Francisco provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 29000 square feet (2694 square meters) include conference space. This luxury hotel also offers a nightclub, a rooftop terrace, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Nikko San Francisco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Anzu Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Feinsteins - Onsite piano bar. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 30 to 55 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Anzu Restaurant and Bar
  • Feinsteins

Things to do

  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 29,000 square feet of conference space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.00 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125.00 per accommodation, per night
  • Resort fee: USD 45.92 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 30.00 to 55.00 per person
  • Covered valet parking fee: USD 75 per night
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in/ Late check-out is allowed for a fee and subject to room availability.
This property charges a minimum of USD 8 per package (based on weight) for parcel delivery and storage for registered guests. The hotel cannot be held responsible for lost or damaged goods.
Property Registration Number 94-3050442

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nikko
Hotel Nikko San Francisco
Hotel San Francisco Nikko
Nikko Hotel
Nikko Hotel San Francisco
Nikko San Francisco
Nikko San Francisco Hotel
San Francisco Hotel Nikko
San Francisco Nikko
San Francisco Nikko Hotel
Nikko Francisco Francisco
Hotel Nikko San Francisco Hotel
Hotel Nikko San Francisco San Francisco
Hotel Nikko San Francisco Hotel San Francisco

Hotel Nikko San Francisco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1748 out of 2300 reviews
Rating 8 - Good. 346 out of 2300 reviews
Rating 6 - Okay. 115 out of 2300 reviews
Rating 4 - Poor. 44 out of 2300 reviews
Rating 2 - Terrible. 47 out of 2300 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caters to furry family members
Great location and super dog friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Angelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Best Hotel to stay at in San Francisco. Everything is top notch. Never received our credit for $25 food dining.
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2025

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Joejandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again
Stayed 4 nights in Dec 2024

10/10 Excellent

Anna, Mission Hills

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for the homeless people around the hotel.
Stayed 3 nights in Dec 2024

6/10 Okay

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, clean. People at registration were nice, however concierge didn’t answer our questions and kept going off on a tangent. We asked a specific question and she kept talking, not listening. Very frustrating so we just figured it out on our own. First towel change was awful, there was a dirty towel with a big brown stain and my husband almost stepped in a needle which he found on the bathroom floor! Problem was solved by taking off $45 off one room (we had two) and a late check out on one room (we had two rooms) There didn’t seem to be communication between front desk and manager, as this wasn’t set up or notified that only one room had these accommodations. Buffet could also use some work. Our kind size bed room with a view had a view…of the top of the buildings below us, and not a view of the city. Overall I’d say it was ok, but not what I expected from a luxury hotel.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior staff. Neighborhood sketchy at night
Staff was amazing, beds were very comfy. Room service was quick. Neighborhood is great during the day. Be careful walking around at night. Restaurant was closed.
Stayed 1 night in Dec 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of SF
Stayed 1 night in Dec 2024

8/10 Good

John

Stayed 2 nights in Dec 2024

10/10 Excellent

Margarete

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, beautiful decor, great location, good prices
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin, Leawood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Sublime Experience at Hotel Nikko San Francisco Our stay at Hotel Nikko in San Francisco was nothing short of extraordinary. From the moment we arrived, we were enveloped in a sense of calm and luxury that made this trip unforgettable. Hotel Nikko seamlessly combines understated elegance with the vibrant energy of the city, making it the perfect choice for both relaxation and exploration. The service throughout our stay was impeccable. Every staff member we encountered—from the front desk to the concierge—was incredibly professional, kind, and attentive without being intrusive. They struck the perfect balance of providing excellent service while maintaining a quiet, respectful atmosphere that allowed us to truly unwind. The staff’s attention to detail was remarkable, and they went out of their way to ensure we had everything we needed, making our experience all the more special. One of the standout features of Hotel Nikko is its stunning East Asian-inspired decor. The serene, minimalist aesthetic throughout the hotel is truly a feast for the eyes. The rich wooden accents, beautiful stonework, and thoughtful design elements create an atmosphere that is both tranquil and sophisticated. The lobby is a particularly beautiful space, with a blend of modern luxury and classic Eastern motifs that set the tone for the rest of the property. We were fortunate to stay on the Imperial Club floor, and our room was nothing short of sublime.
Stayed 3 nights in Dec 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with expansive lobby and spacious rooms. Attentive staff.
Stayed 1 night in Dec 2024

6/10 Okay

Emily

Traveled with partner
Disliked: Staff & service
We arrived at 12pm (3pm standard check in).. I called the night before requesting and early check in. I was told it would be $60, not a problem. When checking in the room was not yet ready, so the front desk staff called housekeeping to prioritize our room. We then took our bags downstairs to valet to check them and left to get lunch while we waited. At 130pm we came back, still not ready. We then waiting in the lobby for another hour. Not ready. At 3pm (standard check in) another staff member said it would be another 30mins. We were "upgraded" to a different suite on a lower floor around 345pm and got up to the room at 4pm. We missed reservations and did not start our trip off on a positive note. The multiple staff memebers we spoke to were all friendly enough but either lacked the authority required or experience in service. Transparency would have went a long way. Offer a drink, to wait in the private lounge that we already paid for access to, etc. We felt like more of a bother than a guest, in a 4 start hotel. We LOVED the valet team.. their attentiveness was superior. When we travel to SF we internally pay more for high end rooms in nicer hotels to guarentee the experience. The first impression at Hotel Nikko lasted 4 hours and was poor at best.
Stayed 3 nights in Dec 2024

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Yoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luigi

Traveled with group
Liked: Amenities
Excellent restaurant, pool, sauna, gym, steam room! Short walk to Neiman Marcus! Can’t wait to come back!
Stayed 5 nights in Oct 2024

10/10 Excellent

Kim Fah

Stayed 2 nights in Dec 2024

10/10 Excellent

Maricar

Stayed 2 nights in Dec 2024

10/10 Excellent

Jan

Stayed 2 nights in Dec 2024

10/10 Excellent

BO, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2024

10/10 Excellent

tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Haizhou

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool area. Have steam, sauna, and hot tub. Great room condition.
Stayed 2 nights in Dec 2024

10/10 Excellent

Leland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay! With Pets!
They are pet-friendly MOSTLY, so this is why we had chosen Nikko. Overall, a great hotel. The beds, however, where WAY too soft... not supportive, at all. Other than that, a good experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in SF
Hotel Nikko is our favorite hotel in San Francisco. We live close by and like to staycation here when we get the chance. The hospitality is superb and they have great amenities. Our children love the pool! The food a a bit expensive, but good quality. We stay here every chance we get.
Stayed 2 nights in Nov 2024