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JW Marriott San Francisco Union Square

4.5 star property

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Photo gallery for JW Marriott San Francisco Union Square

Exterior
Reception
Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
Rooftop terrace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Housekeeping
  • Bar
  • Room service
  • Free WiFi
$281
includes taxes & fees
Oct 10 - Oct 11

Explore the area

View in a map
515 Mason Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Moscone Convention Center
    ‪14 min walk‬
  • Place, Oracle Park
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, City View

9.6 out of 10
Exceptional
(8 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Queen Beds

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(49 reviews)
  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, City View

9.6 out of 10
Exceptional
(13 reviews)
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, City View (Hearing Accessible)

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Living area | 55-inch flat-screen TV with cable channels, Smart TV, Netflix

Presidential Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(37 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 460 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

The Westin St. Francis San Francisco on Union Square

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 2,493 reviews
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About this property

JW Marriott San Francisco Union Square

4.5-star hotel in Union Square
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and conference space. Housekeeping is available on request.
JW Marriott San Francisco Union Square offers 344 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and Netflix. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 4352 square feet (404 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Wedding services and tour/ticket assistance can be provided. Onsite parking is available (surcharge), along with a car charging station.

JW Marriott San Francisco Union Square is a smoke-free property.

Level III Restaurant - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Level III Bar - This bar specializes in Californian cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 79 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Level III Bar
  • Level III Restaurant

Things to do

  • 24-hour gym
  • Bicycle storage

Family friendly

  • Grocery/convenience store
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 4,352 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 21 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 41.13 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 79 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Marriott Hotel San Francisco Union Square
JW Marriott San Francisco Union Square
Jw Marriott San Francisco Union Square Hotel San Francisco
Marriott San Francisco
Pan Pacific Hotel San Francisco
San Francisco Jw Marriott
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square San Francisco
JW Marriott San Francisco Union Square Hotel San Francisco

Reviews

JW Marriott San Francisco Union Square Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 645 out of 1003 reviews
Rating 8 - Good. 201 out of 1003 reviews
Rating 6 - Okay. 87 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Great location!
Stayed 3 nights in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, quiet, great location and service!
Stayed 1 night in Jun 2025

10/10 Excellent

Wen

Liked: Cleanliness, amenities, property conditions & facilities
Most wonderful and memorable
Stayed 3 nights in Jun 2025

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
My days at the JW were excellent The staff was very friendly. The hotel smelled good and clean.
Stayed 3 nights in Jun 2025

8/10 Good

Robert

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Jeri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The room was clean. We were put in a room right next to the gym and constantly heard weights banging, especially EARLY in the morning. I told the front desk and they didn’t seem to care.
Stayed 1 night in May 2025

10/10 Excellent

Daishawn Nathaniel

Liked: Cleanliness, property conditions & facilities
The property was amazing and the staff there was incredible. I lost my phone in my car and the valet staff turned over every stone to assist. And all with a smile too!
Stayed 2 nights in May 2025

6/10 Okay

Marianne

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Aliu Waheed

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
All good just o eight
Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

John Dale R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Samir, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Express lifts that were away from rooms
Stayed 1 night in Apr 2025

10/10 Excellent

Drexel W

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property will stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 3 nights in Mar 2025

10/10 Excellent

CATHERINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

I stayed here during Christmas time and now a second time. Lovely hotel with great staff. Great location.
Stayed 4 nights in Mar 2025

10/10 Excellent

Vivi

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Valet is inside the building. And Lobby 3rd floor.
Stayed 2 nights in Mar 2025

10/10 Excellent

LENNON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Stayed 1 night in Mar 2025

10/10 Excellent

Bassel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay with pleasant staff
Stayed 1 night in Mar 2025

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and friendly staff I like the area
Stayed 4 nights in Mar 2025

10/10 Excellent

Ami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the JW Marriott in San Francisco, though I'm a big fan of Marriott Bonvoy hotels; this location and venue did not disappoint. Staff was knowledgeable, extremely friendly and helpful. I was there for a tradeshow, and while full of others there for the same show, it was much more quiet and peacful to conduct meetings. The in-room dining was average and quite pricey - but comparable to other hotels in the area. I will stay there again for sure
Stayed 2 nights in Mar 2025