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Kimpton Hotel Enso by IHG

4.0 star property
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Photo gallery for Kimpton Hotel Enso by IHG

Room, 2 Queen Beds, Balcony | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe
Property amenity
Exterior
Point of interest
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking available

Explore the area

Map
1800 Sutter St, San Francisco, CA, 94115
  • California Pacific Medical Center: Pacific Campus
    ‪5 min walk‬
  • The Fillmore
    ‪6 min walk‬
  • UCSF Medical Center at Mount Zion
    ‪8 min walk‬
  • San Francisco, CA (JCC-China Basin Heliport)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

Courtyard view

Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Roll-in Shower (Mobility)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, City View

  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner | View from room

Room, 1 King Bed, Balcony, Corner

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Spa)

Room, 1 King Bed, Corner (Spa) | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Corner (Spa)

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Patio

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room (Essential)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | View from room

Room, 2 Queen Beds, Balcony

  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Kimpton Hotel Enso by IHG

Hotel in Western Addition
This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. A manager's reception is free. Other amenities include WiFi in public areas, self parking, and coffee/tea in a common area. Housekeeping is available on request.
Kimpton Hotel Enso by IHG offers 131 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Kimpton Hotel Enso by IHG features a fitness center and complimentary bicycles. Dining options at the hotel include a restaurant and a snack bar/deli. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with wireless Internet access (surcharge).

This San Francisco hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in October 2022.

Kimpton Hotel Enso by IHG is a smoke-free property.

A complimentary manager's reception is offered each day.
Hed 11 - This restaurant specializes in Thai cuisine and serves dinner only.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per night)

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 55.86 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Hed 11

Things to do

  • Free bicycle rentals
  • Gym

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1975
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Renovated entire property - October 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 1 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 12.99 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 12.99 per night (rates may vary)
  • Covered self parking fee: USD 55.86 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Kimpton Hotel Enso by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews
Rating 8 - Good. 288 out of 1000 reviews
Rating 6 - Okay. 89 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with family
Japantown gem
Very nice: comfortable, clean and low profile, conveniently located in Japantown.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lindsey

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! Clean, quiet, safe, updated and big room for us (3 adults and 1 child). Conveniently located right next to Japantown Mall, had delicious dinners there (Osakaya and Seoul Garden). Walkable to a good breakfast places (Sweet Maple and Pistachio Cafe). Water filter and ice, right next to our room in the hall. Coffee and hot chocolate included, every morning. Sadly we missed the wine happy hour since we were out and about from 5-6 pm but I love that they had that available! We found cheaper overnight parking at Hotel Kabuki, just a short walk away. Would definitely stay here again!
Stayed 2 nights in Nov 2024

10/10 Excellent

camilla, Pacific Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, clean and Nice Rom. Friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Altone

Stayed 1 night in Nov 2024

8/10 Good

Rozia

Traveled with family
Liked: Cleanliness, amenities
I didn’t like that the hotel didn’t have tea and coffee facilities in the room and room service if needed to order food.
Stayed 3 nights in Nov 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great very clean and a good size room
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

katerina, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, The bathroom door had a one inch gap between the door and wall it was attached to, minimizing any privacy when using the bathroom. There were no cups in the bathroom for toothbrushes. The most annoying thing was that whenever the people next door slammed their door the whole room we were in shook
Stayed 2 nights in Nov 2024

10/10 Excellent

guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to shopping centers and very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
This place is so convenient and so cordial. Loved it would definitely stay there again.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great place to stay!
Great location if you want to explore the neighborhoods of SF (you should). The hotel room was large and had plenty of space. It was clean and modern. The craftsmanship in the bathroom wasn’t great. It was very hard to maneuver the door, the door had a gap where you could see someone on the toilet, the shower door didn’t seal and got water all over the floor. These weren’t a big deal but just signs that some of the work was shoddy. We didn’t make use of a lot of the amenities but they seemed nice. I would recommend the hotel for sure.
Stayed 3 nights in Oct 2024

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable staying
Front desk is very helpful and nice. Room was clean and comfortable.
Stayed 1 night in Oct 2024

6/10 Okay

David, Columbus

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service and amenities Shower leaked Repairman did not fix it!!
Stayed 4 nights in Oct 2024

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to area
Stayed 3 nights in Oct 2024

10/10 Excellent

busra

Stayed 3 nights in Sep 2024

10/10 Excellent

Elena G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Hanyu

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room was overbooked and the front desk didn’t help. There is no additional clean folding bed and there is no room service at all when arrived. The room I paid additional fee is the city view two people bedroom and I ended up with my friend in a one bed room in the basement floor.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Stayed 2 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and didn't feel cramped. Love the food options within walking distance.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kim P

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every detail was 👍. Close to The Fillmore, our night-time destination, made it safe and easy returning to your hotel. Thank you!
Stayed 1 night in Aug 2024

10/10 Excellent

Sara Carleton

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very, very comfortable beds and nice afternoon wine in the lobby.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024