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Kimpton Hotel Enso by IHG

4.0 star property

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Photo gallery for Kimpton Hotel Enso by IHG

Room, 2 Queen Beds, Balcony | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe
Point of interest
Exterior
Exterior
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1800 Sutter St, San Francisco, CA, 94115
  • Kaiser Permanente Medical Center
    ‪13 min walk‬
  • San Francisco Museum of Modern Art
    ‪5 min drive‬
  • Golden Gate Bridge
    ‪6 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Roll-in Shower (Mobility)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, City View

  • City view
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner | View from room

Room, 1 King Bed, Balcony, Corner

  • City view
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Spa)

Room, 1 King Bed, Corner (Spa) | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Corner (Spa)

  • City view
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

  • City view
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

  • City view
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Patio

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room (Essential)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | View from room

Room, 2 Queen Beds, Balcony

  • City view
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Kimpton Hotel Enso by IHG

Hotel in Western Addition
This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. A manager's reception is free. Other amenities include WiFi in public areas, self parking, and coffee/tea in a common area. Housekeeping is available on request.
Kimpton Hotel Enso by IHG offers 131 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Kimpton Hotel Enso by IHG features a fitness center and complimentary bicycles. Dining options at the hotel include a restaurant and a snack bar/deli. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with wireless Internet access (surcharge).

This San Francisco hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in October 2022.

Kimpton Hotel Enso by IHG is a smoke-free property.

A complimentary manager's reception is offered each day.
Hed 11 - This restaurant specializes in Thai cuisine and serves dinner only.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per night)

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 55.86 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Hed 11

Things to do

  • Free bicycle rentals
  • Gym

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1975
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Renovated entire property - October 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 0.52 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 12.99 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 12.99 per night (rates may vary)
  • Covered self parking fee: USD 55.86 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Kimpton Hotel Enso by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1006 reviews
Rating 8 - Good. 278 out of 1006 reviews
Rating 6 - Okay. 89 out of 1006 reviews
Rating 4 - Poor. 22 out of 1006 reviews
Rating 2 - Terrible. 19 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant needs a la carte options.

This hotel is mostly okay, but with a few minor tweaks would be great! I'm so glad they finally have a restaurant again. However, I am unsure how many business travelers need an 11-course tasting menu dinner every night. I can't believe that's all they offer! Yes, there are a lot of walkable restaurants in the neighborhood, which I did enjoy instead. When the weather is rainy, cold, and windy, the last thing I want to do is leave the hotel and would have liked to have an easy a la carte option at the hotel restaurant. Also, the rooms are not equipped with coffee/tea makers. I did ask and they brought me a tea kettle in the evening, which was very kind. Service was great and the bed was comfy. Easy parking, too.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ricki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in SF

We stayed a whole week for business. Everything was great! The cleaning staff was amazing.
Stayed 3 nights in Dec 2024

8/10 Good

Ricki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discerning Staff Action

I went with my daughter for business in Real Estate near by. The room was nice. Missing the door hanger for privacy and a robe in the room. There was a man talking very loudly in Spanish right outside our room for over an hour and I needed to call the front desk to ask for him to stop. That was not an acceptable situation. Worker should be aware of guests rooms and refrain from loudly talking in any language angrily interfering a paying guest stay. We even turned the TV on for 20 minutes to try and drown him out, but it was unsuccessful. We are regular guests that come for business in SF and that was the first time anything has even happened like this and it was discerning that the staff is not better educated on their location and conduct in the gorgeous hotel we pay over $400 a night to stay at.
Stayed 1 night in Jan 2025

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jenny

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Rooms are dark-need better lighting-and sparse
Stayed 2 nights in Dec 2024

2/10 Terrible

David

Stayed 3 nights in Jan 2025

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Hana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was a huge vomit stain by the bed on the carpet. Very gross. We will not stay at this hotel again.
Stayed 1 night in Jan 2025

8/10 Good

Iosef

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Flordeliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Ricki

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful hotel adjacent to Japantown, no gym

The good stuff: - Staff very friendly - Bed/linens seemed new, room very comfortable - Complimentary coffee in AM and happy hour in PM - Excellent location across street from Japantown shops and restaurants, and SFMuni bus line #2 stop Considerations: - breakfast in restaurant only, did not have opportunity to try it. - Restaurant is high end for dinner, I was going to look into it but it was closed on Mondays. - Picture in hotel description shows a small but functional gym space with treadmill and long rack of dumbbells. When I got there the "gym" looked like a former closet, only a few dumbbells and a few square feet of floor space. I would stay here again but plan to take a class at the nearby orange theory fitness.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and convenient

We like the location of the hotel, many restaurants around, it is close to popular tourist attractions, and the area is safe. We also like their parking garage.
Stayed 3 nights in Dec 2024

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at our favorite hotel in the area. The hotel staff provide exceptional service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine

Stayed 1 night in Dec 2024

10/10 Excellent

Shrikant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay!
Stayed 2 nights in Dec 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was a hassle because it’s limited at the hotel. Aside from that a great place In J Town and near the Fillmore.
Stayed 1 night in Dec 2024

10/10 Excellent

Luke

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, quiet get away spot

Great, quiet hotel central to many areas of the City. Really a surprise find for us.
Stayed 1 night in Oct 2024

10/10 Excellent

Pamela

Stayed 1 night in Dec 2024