When we arrived at the King George Hotel, the elevator was down and everyone arriving had a hard time dealing with it as the stairs are circular, straight up and hard to navigate, especially with a 45 lb suitcase. The elevator remained in non-working condition for our entire stay.
Our trip would have been difficult, if not ruined, had it not been for the staff, especially Marissa and Dinah. They both went above and beyond to help us and make us comfortable. These ladies did not have an easy work enviornment as one can imagine. Guests were waiting or walking up to the 9th floor with luggage.
Despite Marissa and Dinah having maybe one of their worst weekends at work, and dealing with very unhappy guests, they remained both positive and helpful.
The maintenance and the cleaning staff were awesome as well. I hope they get a bonus for that weekend because the owners would be wise to keep Marissa, Dinah, the maintenance and the cleaning staff.