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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property

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Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

View from property
Property amenity
2 bars/lounges, cocktail bar
Banquet hall
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
$319
includes taxes & fees
Dec 23 - Dec 24

Explore the area

View in a map
2 New Montgomery St, San Francisco, CA, 94105
  • Place, Palace Hotel
    ‪2 min walk‬
  • Place, Union Square
    ‪5 min walk‬
  • Place, Moscone Convention Center
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(79 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(61 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | Frette Italian sheets, premium bedding, in-room safe, desk

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 465 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed | Frette Italian sheets, premium bedding, in-room safe, desk

Grand Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Studio Suite, 1 Bedroom

9.4 out of 10
Exceptional
(11 reviews)
  • 405 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • 630 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Frette Italian sheets, premium bedding, in-room safe, desk

Suite, 1 Bedroom

  • 900 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living room | 48-inch flat-screen TV with satellite channels, TV

Presidential Suite, 1 Bedroom

  • 2000 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 405 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

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About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star hotel in Downtown San Francisco
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Palace Hotel, a Luxury Collection Hotel, San Francisco features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 53000 square feet (4924 square meters) include a conference center. This luxury hotel also offers multilingual staff, coffee/tea in a common area, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

Palace Hotel, a Luxury Collection Hotel, San Francisco is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.
Garden Court - This restaurant serves breakfast and lunch.
Pied Piper - This cocktail bar specializes in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO - This coffee shop serves breakfast and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Court
  • GC2GO
  • Pied Piper

Things to do

  • Gym
  • Indoor pool
  • Shopping

Family friendly

  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference center (53,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1875
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Reviews

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 747 out of 1008 reviews
Rating 8 - Good. 139 out of 1008 reviews
Rating 6 - Okay. 60 out of 1008 reviews
Rating 4 - Poor. 28 out of 1008 reviews
Rating 2 - Terrible. 34 out of 1008 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , very friendly , great food , informative staff. Near all local transport.
Stayed 8 nights in Aug 2025

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel

Everything from the room to the service was top notch. Would recommend to anyone who wants an elevated stay in the heart of the city.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bruce

Stayed 2 nights in Aug 2025

4/10 Poor

Fiona

Liked: Cleanliness, staff & service, room comfort

Exceptonal Staff but Avoid Marriott Hotel’s

Problems cancelling the first night that I’d booked even though it was within the cancellation period. Led a merry dance by both hotel.com & the Palace Hotel. Also nearly didn’t get checked in because I’d only got Apple Pay, which apparently Marriot do not accept. Had to pay with a business card in the end as it was the only physical card we had with us. No information given before hand about having to have a physical card. The other 3 hotels we stayed in US all accepted payment/deposit with Apple Pay. We got the impression that the hotel is trying to save money eg cheap toilet paper, almost threadbare towels/robes, woodwork needing revarnishing, swimming pool water cool. Room on 4th floor very noisy from outside traffic as window only single pane glass. I will say though, that the staff were all exceptional - friendly, polite, helpful, they couldn’t do enough for you. They were the highlight of staying there.
Stayed 7 nights in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing sheets, service and food
Stayed 1 night in Aug 2025

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Yun

Stayed 4 nights in Aug 2025

10/10 Excellent

Yasuhiro

Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, grand hotel with a rich history. The staff is friendly and helpful, The hotel is located in a central area near shopping and Union Square. Walking/biking distance to nearby attractions. Wonderful Sunday brunch!
Stayed 2 nights in Aug 2025

10/10 Excellent

Aubrey

Stayed 1 night in Aug 2025

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, easy to get to from airport - BART to Montgomery. V. convenient location and would stay again. Wish there were more great family restaurants nearby. It's between waterfront, union square near the CBD. So on weekdays, it's busier but still not unsafe at all. Better than expected
Stayed 2 nights in Jul 2025

10/10 Excellent

Santosh

Stayed 1 night in Aug 2025

10/10 Excellent

mehdi

Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Samuel

Stayed 2 nights in Jul 2025

10/10 Excellent

Derek

Stayed 1 night in Jul 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, luxurious property! Corridor and room noise carries loudly, however. The staff is incredible.
Stayed 2 nights in Jul 2025

10/10 Excellent

Francisco

Stayed 1 night in Jul 2025

10/10 Excellent

Jenelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. Beautiful furniture and chandeliers! We donned at both restaurants and both were amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Tyrone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nai

Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Impressive lobby, rooms comfortable and spacious. Good location for exploring
Stayed 3 nights in Jul 2025