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Staypineapple, An Elegant Hotel, Union Square

4.0 star property

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Photo gallery for Staypineapple, An Elegant Hotel, Union Square

Lobby
Lounge
Front of property - evening/night
Lobby lounge
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Business services
$146
includes taxes & fees
Dec 25 - Dec 26

Explore the area

View in a map
580 Geary St, San Francisco, CA, 94102
  • Place, Westin St Francis Hotel Glass Elevators
    ‪5 min walk‬
  • Place, Warfield Theatre
    ‪6 min walk‬
  • Place, Union Square
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Starlet)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Starlet)

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Celebrity)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Celebrity)

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Drama)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Drama)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Persona)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Persona)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Starlet)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Starlet)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Persona)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed, Accessible (Persona)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Celebrity With Communication Features)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Celebrity With Communication Features)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Starlet)

Shower, designer toiletries, hair dryer, bathrobes

Room, 1 Queen Bed, Accessible (Starlet)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Staypineapple, An Elegant Hotel, Union Square

4-star hotel in Union Square
Coffee/tea in a common area, a business center, and free use of bicycles are available at this smoke-free hotel. Other amenities include concierge services, a 24-hour front desk, and a front-desk safe. Housekeeping is available on request.
Staypineapple, An Elegant Hotel, Union Square offers 93 accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

50-inch LED televisions come with cable channels and Netflix. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

A business center is on site at this 4-star property. This San Francisco hotel also offers multilingual staff, coffee/tea in a common area, and concierge services.

Staypineapple, An Elegant Hotel, Union Square is a smoke-free property.

Property amenities

Parking and transportation

  • Offsite parking available (USD 50 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 7 floors
  • Banquet hall
  • Built in 1913
  • No plastic water bottles
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 29.95 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.1 per accommodation, per night
The resort fee includes:
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 50 per night (69 ft away)
  • Pet fee: USD 29.95 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Children 17 years old and younger are not permitted at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western
Best Western California
Alise Piece Pineapple Hospitality Hotel San Francisco
Best Western San Francisco
Hotel California San Francisco
San Francisco Best Western
Hotel Grace Piece Pineapple Hospitality San Francisco
Hotel Grace Piece Pineapple Hospitality
Grace Piece Pineapple Hospitality San Francisco
Grace Piece Pineapple Hospitality
Alise Piece Pineapple Hospitality Hotel
Alise Piece Pineapple Hospitality
Staypineapple Alise San Francisco Hotel
Staypineapple Alise Hotel
Staypineapple Alise San Francisco
Staypineapple, An Elegant Hotel, Union Square Hotel
Staypineapple, An Elegant Hotel, Union Square San Francisco

Reviews

Staypineapple, An Elegant Hotel, Union Square Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 589 out of 1004 reviews
Rating 8 - Good. 226 out of 1004 reviews
Rating 6 - Okay. 102 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 42 out of 1004 reviews

Reviews

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pros: cute concept and theme Bed and duvet covers Use of space in the room Updated rooms Fairly quiet in the hotel Cons: no breakfast or dinner No parking - the closest lot is not recommended and the one that I used was $38 a day and had to walk a two blocks away Not enough food options (imo) Many homeless wandering around Overall, I enjoyed the room itself but everything else was a miss for me. I do not think the price reflects what you get. I was drawn to the theming and didn’t do proper research before booking. Geary street is not as bad as the other streets around but there were many homeless wandering around every where you looked. They typically did stick to themselves but as a solo female traveler, I was uncomfortable having to walk that far to my car every day. I was always back in my room by 7PM each day (on purpose). I was surprised that there were absolutely food options in the hotel. The diner closest was $30 for French toast, sausage links, and OJ leaving me to have Starbucks every day. I wish I would’ve booked something further away from downtown with at least some food option and on site parking.
Stayed 5 nights in Sep 2025

6/10 Okay

akshay

Business traveler
Liked: Cleanliness, staff & service
VIP on my reservation but received nothing
Stayed 1 night in Sep 2025

4/10 Poor

Saureen

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: Bed, pillows and bedding are super comfortable! Lobby is beautiful and stylish Cons: Not very business friendly- Iron doesn't work, second iron still didn't work They don't offer I laundry or pressing Phone in room doesn't work to call downstairs Elevator extremely slow Shower water is warm not hot Room very small Area is surrounded by homeless, doesn't feel unsafe but certainly sketchy walking even 1 block
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms themselves were nice but area around the hotel was filthy and dangerous
Stayed 5 nights in Sep 2025

10/10 Excellent

Kelsea Daun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alyssa joy

Stayed 2 nights in Jun 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and great staff

Our stay was overall fine. The day before check in we received an email from the hotel letting us know that the elevator was down with no ETA and they gave as the option to cancel the booking without penalties. We decided to stay there and we did not regret it. Upon early check in they waived the resort fee and accommodated us in a lower floor. Check in was smooth and front desk agent was very nice. Rooms are small but comfortable. Area is a little rough but we did not have any issues and did not feel unsafe at any time. We would definitely stay there again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

4/10 Poor

Yan Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Seems like a decent hotel before arrival, but we got very disappointed after we walked into our room. There's a strong weird unpleasant smell (likely mold) as soon as we opened the door. Our room is facing Geary St and the window is not soundproof at all, can hear cars go by when sleeping. The TV doesn't work neither, said they will send a maintenance person to fix it the next day and when we got back, it still doesn't work. We've stayed at lots 4 star hotels, this is definitely a disappointed one.
Stayed 3 nights in Aug 2025

2/10 Terrible

Amanda

Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
The TV was difficult to get going. It uses TV mirroring and wouldn't connect.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nerissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

María, Doral

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible! The elevador was broken and didn’t get fix during our 3 days stay, so we had to get up and down our luggage through the narrow stairs. The noise was terrible outside the hotel and in the hallways. The shower handle was broken and the shower door was out of its place so the water went all over the bathroom’s floor. The AC turn on and off all the time specially during the night. They sent someone and couldn’t do anything. They have to do so a serious maintenance to this place. I wouldn’t recommend to stay there.
Stayed 2 nights in Aug 2025

6/10 Okay

Connigene

Stayed 4 nights in Jul 2025

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing noted that there are no food and bar options anymore but still a lovely hotel with great staff.
Stayed 2 nights in May 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Marisa

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Minimal amenities but clean

My stay here was fine, but a little disappointing. Hotels.com shows that breakfast is served daily at the property, but this is absolutely false. It looks like the hotel used to have an active restaurant, but it doesn't anymore. There is coffee available. I stayed here so I could get breakfast included, so this was very disappointing and misleading. The daily amenity fee also seemed steep because the amenities were a bottle fill station, coffee, afternoon cookies, and wifi. Halfway through my trip the wifi died. The area is not great, you're almost in the tenderloin so watch where you walk. No one bothered me and I was able to find nice food nearby. The hotel was clean and the staff were friendly. If you can get a good price then you might enjoy your stay here. I would not stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

viktoria

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Teri

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Just Not the Same

Since our pervious stay at this site quite a few years ago, it was sad to see the location has declined, riddled with unhoused people, and filthy sidewalks. Inside the hotel, the cute little bistro has been shut down, the elevator was broken with our room on the 6th floor and very disturbing loud foul fights and yelling coming from the streets severally times during the night. The room was still cute and clean and staff friendly. While hotel waived the amenities fee for the inconveniences of the broken elevator it was challenging for 2 people in our party to have to climb the stairs. With all of the prestay welcome emails that were sent prior to our stay, there should have been one letting us know about the elevator since we were told it had been broken for 3 weeks. A little sad and disappointing compared to our last stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Amirah

Stayed 2 nights in Jul 2025