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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Reception
Free daily continental breakfast
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
1940 Lombard St, San Francisco, CA, 94123
  • Ghirardelli Square
    ‪13 min walk‬
  • Lombard Street
    ‪16 min walk‬
  • Presidio of San Francisco
    ‪16 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay by Best Western San Francisco Marina District

Hotel in Marina District
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in January 2024.

SureStay by Best Western San Francisco Marina District is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 138 out of 411 reviews
Rating 8 - Good. 139 out of 411 reviews
Rating 6 - Okay. 70 out of 411 reviews
Rating 4 - Poor. 44 out of 411 reviews
Rating 2 - Terrible. 20 out of 411 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Krystyna

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Got everything we expected from a two star hotel. Room was as shown on picture, it was clean but bathroom needs a repair. Good safe place to spend few nights there.
Stayed 3 nights in Apr 2025

4/10 Poor

Victor, Fresno

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paper thin walls and floors! Inconsiderate housekeeping staff cleaning outside at 7:00am banging and clanging stair railings with brooms and loud music. No elevator to carry luggage.
Stayed 2 nights in Apr 2025

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more trash can. It wouldn't be bad if they left more towels and pillows.
Stayed 3 nights in Apr 2025

10/10 Excellent

CATALIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

YING

Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

ANGELICA

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We would not stay here due to the parking situation. The hotel room is clean. I like the 2 beds if you have a family but the disadvantage is you can hear everything outside. It's convenient if you want to be close to tourist places but for me it was very noisy. Oh and parking is so limited! The spaces are small..its more convenient to uber. The front staff could be more friendly. The continental breakfast is good. Pros lots of yummy restaurants around. Pier 39 is only a 10min drive. The front staff called to see if everything in the room was ok. Our family said they would prefer staying elsewhere next time.
Stayed 1 night in Apr 2025

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful great stay
Stayed 1 night in Jan 2025

6/10 Okay

Jacqueline S.

Traveled with family
Gum stuck to the wall, ripped and stained curtains, large gap under door, light shining through door frame, parking
Stayed 3 nights in Apr 2025

8/10 Good

Raquel, Hollister

Liked: Cleanliness
Disliked: Property conditions & facilities
It was a little scary
Stayed 2 nights in Feb 2025

10/10 Excellent

Yasser

Stayed 3 nights in Apr 2025

8/10 Good

Hardrisht

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is first come first serve, only downside
Stayed 2 nights in Mar 2025

10/10 Excellent

Sa, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely happy with the location on Lombard street. Close to fisherman's warf with public transportation or $10 drive via Uber. Free parking is a highlight not to be unnoticed.
Stayed 1 night in Apr 2025

2/10 Terrible

Karla

Traveled with family and small children, Traveled with family
Disliked: Staff & service
The men checking us in said only 1 car per room he said it’s a limited amount. Which I didn’t see in the policy , either way I told him that’s fine can I pay for another parking? He said he didn’t know how to do that! I asked to speak to a manager he said no manager was on site! Then he said we could have us pay $25 for another car parking. He had the worst attitude!!!! Not helpful at all!! Train your people better and teach them how to run a hotel before leaving them alone !!!
Stayed 1 night in Apr 2025

8/10 Good

Rolando Garces

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is located in a very walkable to major attraction in the city which is good! Staff are nice. just need to work on hotel amenities and get much better towels other that that it was good!
Stayed 3 nights in Mar 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. No elevator, hard with lot of luggage, luckily my bf helped me. Parking is limited and first come, first serve. Tight spaces. Staff was excellent and nice.
Stayed 1 night in Mar 2025

6/10 Okay

Genesis

Stayed 1 night in Dec 2024

10/10 Excellent

Rogelio

Stayed 2 nights in Mar 2025

8/10 Good

Katie

Stayed 2 nights in Mar 2025

6/10 Okay

Wyatt

Stayed 1 night in Mar 2025

4/10 Poor

Elena

Stayed 1 night in Mar 2025

10/10 Excellent

Rimon

Liked: Cleanliness
There was noise
Stayed 1 night in Mar 2025

6/10 Okay

Adriana

Traveled with family
Liked: Cleanliness

Good location

Good for location and cleanliness of room and price .
Stayed 1 night in Mar 2025