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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Reception
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
$96
includes taxes & fees
Dec 23 - Dec 24

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Union Street
    ‪3 min walk‬
  • Place, Presidio of San Francisco
    ‪16 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay by Best Western San Francisco Marina District

Hotel in Marina District
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This San Francisco hotel also offers a vending machine, tour/ticket assistance, and concierge services. A total renovation of this property was completed in January 2024.

SureStay by Best Western San Francisco Marina District is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 507 reviews
Rating 8 - Good. 160 out of 507 reviews
Rating 6 - Okay. 93 out of 507 reviews
Rating 4 - Poor. 52 out of 507 reviews
Rating 2 - Terrible. 26 out of 507 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Joyita

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2025

6/10 Okay

Mario

Stayed 4 nights in Aug 2025

10/10 Excellent

Misael

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Be warned before booking that this hotel doesn’t have an elevator. I didn’t notice that detail while booking which was my mistake but good for others to know before showing up with young children and four suitcases to lug up two flights of stairs. The parking situation was less than stellar. Only a few spots available on a first come, first served basis. The two bay doors were open all night even though there were signs posted throughout the garage notifying guests of the high crime rate in the area. The room was clean but had a strong dank, musty smell that got worse when the air conditioner would kick in. The bathroom tub was dated and stained and the pillowcases were either stained or had not been cleaned after the previous guest. In between the two double beds was a nightstand with a lamp and two electrical outlets. I use a CPAP machine to sleep and it wouldn’t work on either outlet. I called the front desk to inquire and he said that if the lamp worked then the outlets should be working. My husband pulled the panel out to check the wiring and it was a rat’s nest of wires. Wall mount face plate appears to be just a power bar screwed into the wall plugged into another power bar which is plugged into another hidden outlet. He wiggled the wires until the power bar worked but then I was worried all night about an electrical short. Walls were paper thin. You could hear everything. This hotel might be okay in a pinch but definitely not worth $100+ for a night.
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Staff was very nice
Stayed 1 night in Aug 2025

6/10 Okay

LaSheri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus service is near. About a 20 minute walk to see Alcatraz Island. Shops and restaurants are close by.
Stayed 3 nights in Aug 2025

10/10 Excellent

Harman Preet

Stayed 3 nights in Aug 2025

6/10 Okay

Rosalind

No parking
Stayed 1 night in Jul 2025

8/10 Good

Garrett

Stayed 1 night in Aug 2025

8/10 Good

Sagar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very limited. Nice area around though.
Stayed 1 night in Jul 2025

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Lauren

Traveled with group
Stayed 3 nights in Aug 2025

8/10 Good

Jaqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at Surestay staff was welcoming. Small but cozy hotel. Have some available parking inside first some first serve which is nice! Has visiting places close by!
Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Alda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets and blanket not cleaned . We asked to be changed , which it was . A lot of noise at night . Bathroom has signs of mold around bathtub .
Stayed 1 night in Aug 2025

8/10 Good

Mary, Sherwood

Traveled with partner
Liked: Cleanliness, staff & service
Staff was super friendly and helpful. Building and rooms could use some work. Clean but somewhat dated. Comfortable beds, hot water, everything worked. A little noisy as all doors open to a courtyard. Breakfast was very basic-mostly pre packaged food items.
Stayed 4 nights in Jul 2025

10/10 Excellent

Marco

Stayed 1 night in Jul 2025

6/10 Okay

Laurent

Traveled with family
Liked: Cleanliness

Good stay at San Francisco

Hôtel bien situé dans San Francisco et facile pour visiter à pied, à vélo ou autres. Attention très petit parking (12 à 14 places) avec la règle 1er arrivé - 1er servi. Plusieurs parkings à côté à 32$ les 24h. Hôtel correct avec chambre modeste et pas très grande mais avec bon confort malgré tout. Petit-déjeuner pas terrible avec peu de choix (gaufres, céréales, yaourt, mais que du beurre ou sirop érable pour les gaufres) : peu vraiment mieux faire pour le tarif. Au final nous avons quand même bien profité de SF et avons été prendre qqs petits-déjeuners à l’extérieur (ihop) pour une meilleure qualité.
Stayed 3 nights in Jul 2025

8/10 Good

Kris

Traveled with family
Liked: Cleanliness, staff & service
This hotel listed free parking, which was true. It didn't indicate that there were only 8-10 spots available and it is first come first serve. I had to park in a paid parking garage down a block. It would have been nice to know that. The area around the hotel seemed fairly safe but there was a homeless person digging through the garbage at the end of the parking area.
Stayed 1 night in Jul 2025

6/10 Okay

Kathleen

Stayed 3 nights in Jul 2025

10/10 Excellent

Ali

Stayed 1 night in Jul 2025

6/10 Okay

Marnie

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Good location, small rooms

Good location. Small rooms, especially for the two doubles. Doable for a family of 4 for a few nights, but we were on top of each other and out of space. Parking is not guaranteed, and there's only like 7 spots.
Stayed 3 nights in Jun 2025

2/10 Terrible

Ilaan

Stayed 2 nights in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bang for buck

I had my expectations low but this place for the location and price was great, would stay again. Had a microwave and fridge. Main con is the limited parking but it is free.
Stayed 1 night in Jul 2025

8/10 Good

kristy, nampa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location clean comfortable. Breakfast was mainly carbs. Parking not equal to the amount of room.
Stayed 1 night in Jul 2025