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The Cartwright Hotel - Union Square BW Premier Collection

3.0 star property

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Photo gallery for The Cartwright Hotel - Union Square BW Premier Collection

40-inch LCD TV with cable channels, TV
Pillowtop beds, desk, laptop workspace, blackout drapes
Pillowtop beds, desk, laptop workspace, blackout drapes
Exterior
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

Map
524 Sutter Street, San Francisco, CA, 94102
  • Oracle Park
    ‪3 min drive‬
  • Lombard Street
    ‪3 min drive‬
  • Pier 39
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

  • 230 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Accessible, Non Smoking

  • 125 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

  • 130 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking

  • 130 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 130 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

  • 130 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 230 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Non Smoking

  • 130 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Non Smoking

  • 130 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Handlery Union Square Hotel

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (2437)
$221 nightly
The price is $221 total
includes taxes & fees
Handlery Union Square Hotel

About this property

The Cartwright Hotel - Union Square BW Premier Collection

3-star hotel in Union Square
This smoke-free hotel features coffee/tea in a common area, a business center, and conference space. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
The Cartwright Hotel - Union Square BW Premier Collection offers 114 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands.

The Cartwright Hotel - Union Square BW Premier Collection is a smoke-free property.

Languages

Chinese (Mandarin), English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Portable bathtub seat
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 35.00 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cartwright Hotel
Cartwright Hotel Union Square BW Premier Collection
Cartwright Union Square
Cartwright Union Square Hotel
Hotel Cartwright
Hotel Cartwright Union Square
Cartwright Hotel San Francisco
Larkspur Union Square
Cartwright Hotel BW Premier Collection
Cartwright Union Square BW Premier Collection
Cartwright BW Premier Collection
The Cartwright Hotel Union Square BW Premier Collection
Cartwright Hotel Union Square
The Cartwright Hotel - Union Square BW Premier Collection Hotel

The Cartwright Hotel - Union Square BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1003 reviews
Rating 8 - Good. 261 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 30 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Georgia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Aneliya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and prime location. I’ll definitely consider again for my next visits to SF.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jill-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything even Hop on Hop off bus
Stayed 3 nights in Feb 2025

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming

The hotel is over 100 years old. Very unique and charming. We had a great stay.
Stayed 1 night in Feb 2025

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2025

4/10 Poor

Gary

Disliked: Room comfort

Won't go back.

Room was very small. Bathroom too small to even bend over. No minifridge, no view, no heat. No breakfast, only coffee. Questionable fire escape plan. Low price. One block from hop on, hop off bus stop, $17 Uber ride to Wharf. Good restaurants nearby.
Stayed 3 nights in Feb 2025

10/10 Excellent

Luis

Stayed 4 nights in Feb 2025

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property at an excellent price
Stayed 2 nights in Feb 2025

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
This is an old historic hotel that is being renovated. It was fun to stay there, the staff was really nice. Lots of excellent restaurants nearby!
Stayed 1 night in Feb 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but comfortable. Friendly staff. Good restaurants near by.
Stayed 4 nights in Feb 2025

10/10 Excellent

Doug & Leti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Johnathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Broken drain and rude service

Immediately after checking in I want to wash my hands and found the drain pipe under the sink disconnected. There are no phones in the room so I had to go back down to the front desk. Edward was not empathetic or proactive with solutions. I had to suggest moving us to another room while they fixed it. We had to move our stuff down several floors to a handicap accessible room for a night. This room had signs of wear and the floors were not very clean. I complained about this whole process was making us late for our dinner reservations and ruining a celebration weekend. Edward was adamant it wasn’t their fault and all they could do was give us the other room. I explained anyone that cleaned the sink properly recently would have noticed the pipe, the accessible room was not what I paid for and the lack of responsibility and accountability is very upsetting. I had better luck with staff the following day who actually moved our stuff back when the room was fixed. However, we dreaded seeing Edward every time we came back because he was rude to me and my wife. I’m from San Francisco and was not expecting a new modern hotel but I was expecting good service and the room I reserved. Beware that the price does not reflect the value here.
Stayed 2 nights in Feb 2025

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cleanest or friendliest staff. I had an incident in which someone entered my room when I left for a few hours. I had a “do not disturb” sign on. They (staff) left a note saying I’d be fined $250 if I were smoking. I was not smoking. I’m a solo female traveler and for this hotel staff to enter my room when I’m out for a few hours with a do not disturb sign on is absolutely ridiculous and so uncomfortable. Mind you they didn’t clean or make the bed. They entered for non housekeeping reasoning. I called the front desk in regard to this note and they claimed there were cigarette butts in the room. The front desk was absolutely so rude about this situation when I called about the note. The manager did reach out via email and he seemed much more pleasant than the staff there. Entering a guest’s room during their stay with a do not disturb sign on is so wrong. I do not recommend this place as it’s not safe due to these reasons.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice weekend in Union Square

Stayed in Union square for the Chinese New Year parade. Excellent location, list of food nearby. Boutique hotel with small but comfortable room and comfortable bed. Very nice staff. Would stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Lesly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. We were there during All Star NBA weekend so the area was extremely busy and active which made us feel very safe. The staff is super helpful. Also, the location is close to public transportation. Definitely would stay again!
Stayed 4 nights in Feb 2025

8/10 Good

Maddix

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall it's clean and tidy, but room is quite small, and the bathroom is really tight. The shower is definitely too tight for my husband. They also use small bottles of toiletries which was surprised for us especially in San Francisco.
Stayed 2 nights in Feb 2025

8/10 Good

Norman

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay! The hotel room was very clean. the staff was friendly. Also, the decor is very classy, we really loved the fireplace area in a cold SF night. We would defenitely stay there again.
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

HELENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025