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The Cartwright Hotel - Union Square BW Premier Collection

3.0 star property

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Photo gallery for The Cartwright Hotel - Union Square BW Premier Collection

Lobby
Suite, 1 King Bed, Non Smoking, Refrigerator | 1 bedroom, pillowtop beds, desk, laptop workspace
1 bedroom, pillowtop beds, desk, laptop workspace
Lobby
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Air conditioning
  • 24/7 front desk
  • Business services
$113
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
524 Sutter Street, San Francisco, CA, 94102
  • Place, Oracle Park
    ‪3 min drive‬
  • Place, Lombard Street
    ‪3 min drive‬
  • Place, Pier 39
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(3 reviews)
  • 230 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(56 reviews)
  • 130 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 130 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 130 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(29 reviews)
  • 130 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 130 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(64 reviews)
  • 130 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking

  • 230 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Accessible, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 Twin Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 125 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bed

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About this property

The Cartwright Hotel - Union Square BW Premier Collection

3-star hotel in Union Square
This smoke-free hotel features coffee/tea in a common area, a business center, and conference space. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
The Cartwright Hotel - Union Square BW Premier Collection offers 114 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. Event facilities measuring 1173 square feet (109 square meters) include conference space. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands.

The Cartwright Hotel - Union Square BW Premier Collection is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,173 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Portable bathtub seat
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 35.00 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cartwright Hotel
Cartwright Hotel Union Square BW Premier Collection
Cartwright Union Square
Cartwright Union Square Hotel
Hotel Cartwright
Hotel Cartwright Union Square
Cartwright Hotel San Francisco
Larkspur Union Square
Cartwright Hotel BW Premier Collection
Cartwright Union Square BW Premier Collection
Cartwright BW Premier Collection
The Cartwright Hotel Union Square BW Premier Collection
Cartwright Hotel Union Square
The Cartwright Hotel - Union Square BW Premier Collection Hotel

Reviews

The Cartwright Hotel - Union Square BW Premier Collection Reviews

8.8

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 590 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 86 out of 1003 reviews
Rating 4 - Poor. 33 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were incredibly helpful and pleasant. City center location so generally less than 10 minutes away from anything you need.
Stayed 2 nights in Jul 2025

10/10 Excellent

Colin

Stayed 1 night in Jul 2025

2/10 Terrible

Natcharee

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Jul 2025

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Lívia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location and the staff is very nice!
Stayed 5 nights in Jul 2025

10/10 Excellent

Deana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very easy. Center of everything. Perfect for the price.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely go back again next time. great location, clean, quiet and friendly front staff. strongly recommend to anyone.
Stayed 1 night in Jul 2025

6/10 Okay

Georgina

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

Bad Service / Good Rooms

Not Great Service, But Nice Rooms The front desk staff consistently had 2 to 3 people present, but they acted as if they were each working solo. Any time assistance could have been offered, they seemed too preoccupied with chatting among themselves and came across as bothered by basic guest interactions. They appeared very self-involved and more focused on their own conversations than helping guests. One evening, I called to check if I had left an item behind. The phone was answered with a flat, almost annoyed “hello” with no mention of the hotel name, which made me wonder if I had even called the right number. When I inquired about the item, I was immediately told “no” without a pause, the kind of quick response that made it hard to believe they actually checked. During checkout, I was clearly struggling with multiple bags. Despite three staff members being present, one simply shouted from the desk, “Are you checking out?” Not one of them offered a bell cart or asked if I needed assistance. The same happened at check-in. I had plenty of luggage, but no offer of help. On my way out, I saw at least two unused bell carts just sitting in the small lobby. It was disappointing that no one had thought to offer one at either point in my stay. That said, the rooms themselves were great, and housekeeping was excellent. The woman who cleaned our room was kind, helpful, and went above and beyond when we needed extra items. We made sure to leave her a tip for her wonderful service
Stayed 3 nights in Jul 2025

6/10 Okay

Gabby

Traveled with group
Liked: Cleanliness, staff & service
For a two day trip this was pretty good! pros: ease of check-in, location, beautiful lobby, elevator, house-keeping. the only thing that threw me for a loop was that there appeared to be some hair stuck to the window of the bathroom door, the AC unit was not very functional, and the room felt damp. The property was worth the price, but definitely some things to keep in mind when booking.
Stayed 2 nights in Jul 2025

10/10 Excellent

Vahe

Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just a few steps from Union Square and the cable cars. Would come back again if ever back in SF.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this place for the price
Stayed 2 nights in Jul 2025

10/10 Excellent

Will

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2025

6/10 Okay

Shamsun

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It was a very old building that clearly had a lot of history, which was interesting. The rooms were clean, but the bathrooms were incredibly small. The staff at the front desk were rude, gave me the wrong room when I paid additional for a bigger one, and didn't apologize afterwards. I found clothes belonging to a previous customer in the closet, which was a bit off putting. Overall, I wouldn't stay here again because there are so many other hotels nearby, and many in similar price ranges that have better service. I'd recommend the property hire front desk staff that are more polite, aren't overtly hostile to customers, and don't whisper snide comments to each other when a customer is standing right there. It wasn't worth my time addressing it to them, but thought I'd mention it for other customers that may not take kindly to it.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice place. Clean the room during the day. Fresh sheets and towels.
Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because it said there was on site parking with limited height restrictions or offside parking for $35 a night when I got to the hotel they said there was no on-site parking. I had to pay $35 a night for offsite parking.
Stayed 2 nights in Jun 2025

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The folks at the desk, while ultimately helpful and nice, didn't feel all that interested in us or making us feel welcome. That was especially true Friday evening at check-in and later that evening and Saturday evening. Sunday evening desk guy was nicer.
Stayed 2 nights in Jul 2025

8/10 Good

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, amenities
Cool vintage feel in a great location. The bathroom was cramped and dated. Needs a deep clean, and the sink was insanely small.
Stayed 1 night in Jul 2025

8/10 Good

Li

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Good value hotel in downtown SF with a 40$ parking fee per day. Good location and pet friendly! The room is a little small for 2 people and a dog, but it's clean and the bed was comfortable. The disadvantage is there is no fridge.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lizette

Stayed 1 night in Jun 2025

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Stayed 4 nights in Jul 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Funtime in SF

Very well located in Union Square. Rooms were very nice in clean. There’s a 24 hour café right around the corner if you want a late night food. It can be loud outside at times. Other than that it’s a great place to stay.
Stayed 2 nights in Jul 2025

8/10 Good

Eric

Stayed 3 nights in Jul 2025