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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Exterior
Reception
Terrace/patio
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$108
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪13 min walk‬
  • Hillsdale Shopping Center
    ‪19 min walk‬
  • San Francisco Bay
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(40 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(13 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(24 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
3.9 out of 5, Good, 1,020 reviews
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Hotel in South San Mateo
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

The Catrina Hotel features a terrace, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

The Catrina Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (18 inches high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 387 out of 818 reviews
Rating 8 - Good. 221 out of 818 reviews
Rating 6 - Okay. 100 out of 818 reviews
Rating 4 - Poor. 48 out of 818 reviews
Rating 2 - Terrible. 62 out of 818 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Calvin, Henderson

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Jun 2025

8/10 Good

Calvin, Henderson

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 3 nights in May 2025

4/10 Poor

Jorge

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. The girl at the front desk was polite and professsional. Honestly thats the only good thing about this place. When I entered the room I was immediately blasted in the face by the smell of a wet locker room. Like the inside of a pool locker room without the chlorine. 100% positive there is black mold in here. Black stuff around the shower, tile, and caulk. I wiped the corner of the shower with a tissue and thick black sludge came off. The only way this is possible is by not cleaning it for months at least. Had to leave the windows open to air it out, but the smell persisted because it was coming from the bathroom. After I took a shower on the first night the bathroom did not dry out at all. There are serious moisture issues going on and the fancy mirror lights and nice tile are not going to fix it. Im certain there will be issues in facility in the future regarding mold. The aesthetics are modern and updated but the decore is just a bandaid slapped over the deteriorating rooms. I was there for 5 nights. My room was only serviced one time. Beds are the squeaky and loud metal-framed type. Location is great which is why I stayed here. But the owner should really invest in a proper cleaning and actual remodel instead of slapping new tile and mirrors over water damage.
Stayed 5 nights in May 2025

10/10 Excellent

Elisabet, Lincolnca

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
any issues are takin care of immediately
Stayed 1 night in Apr 2025

4/10 Poor

Elisabet, Lincolnca

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My door wouldn’t lock
Stayed 1 night in May 2025

10/10 Excellent

Harvey

Liked: Cleanliness, amenities, property conditions & facilities
It took some time to log in via video check in. Rooms where clean and bedding was great to sleep on.
Stayed 2 nights in May 2025

8/10 Good

leila, Chico

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in May 2025

8/10 Good

Calvin, Henderson

Traveled with partner
Liked: Cleanliness
Nice courtyard
Stayed 7 nights in May 2025

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2025

8/10 Good

Vickel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute place

Jorge was amazing and made me feel welcomed. There is no broadcast television, you have to use your own streaming service, so that sucked. The bed needs some serious WD40 action, it squeeked loudly every time you move. The place is cute, clean and modern though.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all cost the pictures are fake

I never write reviews so this one is deserved. The front desk receptionist was extremely rude and aggressive. They asked me if I wanted a room downstair or upstairs so I requested downstairs. The room was extremely dirty with stains all over the counter top and floors. The door lock was also broken. I requested another room right away and was rejected so I requested a refund and was moved to a room upstairs. The room once again stains on the sheet hair on the bed and bathroom. I requested new sheets and was told I cant do that house keeping is gone. So I spent 2 hours trying to get expedia to relocate me and the front desk receptionist finally apologized for her behavior and said its not our fault that previous customers ruin the rooms. Understandable, but me as a paying customer should not have to deal with it either. If the front desk receptionist wasn't so rude maybe I wouldnt even write a review but you need to treat your paying customers with more respect.
Stayed 1 night in May 2025

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great! Wish there was a real person at check in instead of an animated zoom call. Also room does not get good ventilation, felt a bit muggy.
Stayed 1 night in Apr 2025

10/10 Excellent

Eugene

Stayed 1 night in Apr 2025

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Ming Han

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

4/10 Poor

Daiki

Stayed 5 nights in Apr 2025

4/10 Poor

kathy

Traveled with partner
Disliked: Amenities, property conditions & facilities
I. Have stayed at this hotel and loved it but this time my room was a little run down and the bed wasn’t comfortable it was very hard and it said online there are coffee makers in the room but not true and the tv you had to use your apps like your Netflix account..I will not be staying there never again
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

At end of day.

I work in San Mateo occasionally, this place is a perfect place to lay your head at the end of the day. Wonderful staff. Walkable food options.
Stayed 2 nights in May 2025

10/10 Excellent

Djavan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great old motel…great customer service… it’s been refurbished and beds are comfortable…walkable distance to restaurants, grocery store…incredible water pressure when showering…
Stayed 1 night in Mar 2025

10/10 Excellent

Kathleen

Traveled with family
Easy check in…friendly staff…comfortable beds…price is right…
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms recently updated
Stayed 1 night in May 2025

10/10 Excellent

Deana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late, 9pm. I had received a door code to enter the lobby and was instructed to use the kiosk for check-in. I will admit at first I was a littl
Stayed 1 night in May 2025