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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Step into The Catalina Hotel, where a charming entrance welcomes you amidst beautifully manicured surroundings.
Welcome to our reception area, featuring a central desk, large windows, and a cozy leather sofa.
Two single beds with dark frames and white bedding, a wall-mounted light fixture, and a window with blinds.
Experience the charm of The Catalina Hotel, set amidst lush greenery and trees, with a beautifully designed exterior featuring a large sign and multiple windows.
Relax in a serene outdoor space with a central seating area, planters, and a welcoming entrance.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪13 min walk‬
  • Hillsdale Shopping Center
    ‪19 min walk‬
  • San Francisco Bay
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(36 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(11 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Welcome to our hotel's reception area, featuring a minimalist design with a central reception desk and comfortable seating areas.

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, (1012)
$118 nightly
The price was $148
The price is $118 total
includes taxes & fees
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Hotel in South San Mateo
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

The Catrina Hotel features a terrace, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

The Catrina Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (18 inches high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 358 out of 763 reviews
Rating 8 - Good. 206 out of 763 reviews
Rating 6 - Okay. 95 out of 763 reviews
Rating 4 - Poor. 47 out of 763 reviews
Rating 2 - Terrible. 57 out of 763 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Sandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The stairs the take you to second floor has a bad smelling. And doesn’t look clean at all.
Stayed 1 night in Apr 2025

8/10 Good

Laura

Stayed 1 night in Apr 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fun! Walk up to a screen, talk to a live agent who appears to be there, easy. And it turns out the agent is in Colombia!!!
Stayed 3 nights in Apr 2025

8/10 Good

PRAMIT

Stayed 2 nights in Apr 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Stanislav

Stayed 1 night in Apr 2025

6/10 Okay

Kraig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean - renovated - need a comfortable chair for the table and the floor on table area was buckling?
Stayed 2 nights in Apr 2025

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Elsie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed is terrible felt like I slept in the middle sinking in
Stayed 2 nights in Mar 2025

10/10 Excellent

Eugene

Stayed 1 night in Mar 2025

2/10 Terrible

Elsie

Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was the worst bed I ever slept in
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Clean safe nice

Nice spot in San Mateo if you need a quick layover. Jack’s is a great restaurant and is walkable
Stayed 2 nights in Apr 2025

6/10 Okay

Kelsey

Liked: Staff & service
The walls are not soundproof; I could hear the TV in the room next to me and a party/gathering in the room beneath me. Turning on the wall unit fan helped a bit at night but not in the morning. Also the floor in my room could have used a good swiffer wetjet or something, and I would not recommend walking around barefoot before getting into bed lol. Otherwise the room is super secure and the check-in process was very smooth, and I really appreciated the convenience of having my room code, wifi password, and other necessary details in one email that I could reference anytime. The bed was also pretty comfy!
Stayed 3 nights in Mar 2025

2/10 Terrible

patricia

Can’t get in my room
Stayed 1 night in Apr 2025

10/10 Excellent

German

Stayed 1 night in Mar 2025

10/10 Excellent

Marcos, San Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean
Stayed 1 night in Mar 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Nice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

German

Stayed 1 night in Mar 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service

Weird Place to stay - No Breakfast

Overall the place was ok - I thought they had breakfast but they did not. It was a little weird there was nobody in the office. It appeared to be managed remotely by someone in Bogata Columbia. They sent me a code for my room. Also it isn't a hotel, it is a motel with all rooms having an outdoor exit. The area didn't seem especially safe and we could hear the people in the room next to us. We will not be staying there again.
Stayed 1 night in Mar 2025

8/10 Good

Russ

Business traveler
Liked: Cleanliness, staff & service, room comfort

Good Night Stay

First of all we were freaked out at the number of terrible reviews I read once we had booked this room. We were relieved to find out that the majority of peoples complaints were unfounded. We were checked in by a lovely young woman and not the virtual check-in everyone seemed to be so upset about. I'm not service of that check-in option had been discontinued or if the system was down. Nonetheless check in was a breeze. The room is small but has everything you need for a short stay. The bed was comfortable. There was a coffee make, a small refrigerator , a large TV with good picture and streaming options and 2 complimentary bottles of water. The shower was modern with good water pressure. There is limited counter space in the bathroom but it is functional. Most importantly the room was clean. Parking is free and there are no expensive resort fees. We were there for a medical procedure the following morning at UCSF. For us The Catrina offered exactly what we required and I would stay again if needed.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Police arrested guest; moldy bathroom with ants

Very mediocre - we saw negative reviews about the check-in process (there is a computer monitor that shows a human video calling in from a remote location), the soap (there were three giant screw top bottles of soap: one called "hand soap", one called "shampoo", and one called "shampoo conditioner" which sucked. Nothing labeled body soap), and the neighbor (police came to the room next to ours and lead someone away in handcuffs). On top of all of this, the bathroom window was COVERED in mold and we saw ants throughout the bathroom.
View of street
View of hotel
Moldy bathroom
Stayed 1 night in Mar 2025