See all properties

The Catrina Hotel

2.5 star property

Choose dates to view prices

Photo gallery for The Catrina Hotel

Exterior
Terrace/patio
Reception
Point of interest
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪18 min walk‬
  • Hillsdale Shopping Center
    ‪18 min walk‬
  • San Francisco Bay
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, (1005)
The price is $107
per night
includes taxes & fees
Apr 5 - Apr 6
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Hotel in South San Mateo
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

The Catrina Hotel features a terrace, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

The Catrina Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (18 inches high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 302 out of 648 reviews
Rating 8 - Good. 174 out of 648 reviews
Rating 6 - Okay. 84 out of 648 reviews
Rating 4 - Poor. 39 out of 648 reviews
Rating 2 - Terrible. 49 out of 648 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Adrian

Stayed 1 night in Nov 2024

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the convenience is bar none and it’s cute comfortable and just perfect
Stayed 2 nights in Dec 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is perfect especially if you need a slightly longer stay it becomes very comfortable and like a home away from home
Stayed 2 nights in Dec 2024

4/10 Poor

suzanne, Castro valley

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
coffee make does not work, hot water boiler does not work, no heater. The battery at the door low, told housekeeping who does not speak English, also called to tell them issue and no response. The place is clean but they don't check up on items in the room to make sure it's functional.
Stayed 1 night in Dec 2024

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Fred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Excellent choice for a hotel near Belmont. I thought it was great. I was given clear instructions and had an easy digital check in. The room was super clean and comfortable. Large king bed, great sheets.
Stayed 1 night in Dec 2024

8/10 Good

Hildegarda, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

James

Liked: Cleanliness
Disliked: Room comfort
Meh.
Bare minimum: only one chair, one small overhead light. The heater needed to be turned up to 86 degrees to feel comfortable, so it was running all night.
Stayed 7 nights in Dec 2024

10/10 Excellent

Piero

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sería bueno q pongas más almohadas , por solo tuve dos almohadas , de ahí todo muy bien
Stayed 1 night in Dec 2024

4/10 Poor

Jack

Business traveler
Disliked: Cleanliness, staff & service, amenities
Front door would not close properly once inside. Staff entered the room with their key without notice at 9:00 AM while I was in the shower with my bath room door open. No guest services. Remote team. On-site no English-speaking person.
Stayed 2 nights in Dec 2024

2/10 Terrible

Irene, Chino

Traveled with family
Disliked: Staff & service, property conditions & facilities
This has been one of the worse experiences I’ve had. The beds are the absolute worse! There’s no support, you feel every movement made on the bed. My back ached the entire weekend, I woke up every 2 hours due to the poor mattress support. I was unable to enjoy my trip due to the lack of sleep I had. The towel fixtures are falling off the wall! Both, the restroom and the one next to the sink. The restroom floors are disgustingly dirty. You can tell they are only wiped down and not actually cleaned properly scrubbed. The wall between the rooms are so thin, that you can hear the people next door having full out conversations. I am able to hear people from two rooms down talking. I was able to hear the phone vibrate for the person next to our room, as it was ok the table. There were several light fixtures in the pathway to the rooms broken. Not having an actual live person here to talk to or complain to, does make you feel a disconnect. I understand having a live person on site, will raise the price of the facility but the poor accommodations will cause you to loss bookings.

8/10 Good

Tonya

Stayed 2 nights in Dec 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
honestly i can’t say how perfect this place has been to stay at comfortable cozy just all around perfect
Stayed 2 nights in Dec 2024

10/10 Excellent

pedro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay . Peacufull every night. My stay was from Monday thru Thursday.
Stayed 3 nights in Dec 2024

6/10 Okay

Janice

Disliked: Staff & service
The photos and the name are misleading--it is not a hotel, it is a motel. There is only a computer screen and you check in via zoom, or something like it. The only live staff member onsite was one maid, who never stepped foot in my room to clean or provide any additional towels. The towel bar in the bathroom, as well as the one by the sink was hardly secure enough and neither functioned to hang up wet towels. And lastly, the only lock was electronic. Not having an additional deadbolt or chain lock created a bit of insecurity. Overall, a disappointment.
Stayed 3 nights in Dec 2024

8/10 Good

Susana

Liked: Property conditions & facilities
It close to go out to eat and to the store. It was convenient because I had no car.
Stayed 8 nights in Nov 2024

2/10 Terrible

Alexis

Stayed 1 night in Nov 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the room was fine. The bathroom was awkward to use due to no place to set anything down. The shower was nice. Check in was interesting with the virtual assistant. My major complaint was that when we turned on the large screen TV in the room the previous occupant left his porn site up and the gigantic image that popped up was alarming. I am glad we had no children in the room with us. Perhaps while cleaning the rooms this should be checked in the future.
Stayed 2 nights in Dec 2024

8/10 Good

Garreth, Richmond

Business traveler, Traveled with pets
Liked: Cleanliness
The virtual check-in was a little dystopian.
Stayed 1 night in Dec 2024

8/10 Good

Alan

Stayed 1 night in Dec 2024

2/10 Terrible

Elizabeth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 6 nights in Dec 2024

8/10 Good

Danilo

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
You get what you pay for.
Stayed 1 night in Dec 2024

8/10 Good

Marcus Anthony

Business traveler
Liked: Cleanliness, staff & service
I was shocked that there was no one to check me in!
Stayed 4 nights in Nov 2024