Avoid this place – unsafe, rude staff, and deceptive charges
I stayed at Dylan at SFO for one night (April 19–20, 2025), and it was one of the most distressing hotel experiences I’ve ever had.
First, they tried to charge me $25 for early check-in even though I agreed to check in at 2 PM. Then they charged me $11 for parking, even though the listing said parking was included. I received two validation slips, parked my car, and went on with my day.
When I returned from dinner, there were no parking spots available. I asked the receptionist, and she rudely yelled at me, told me to park on the street, and kicked me out of the lobby. Later, when I asked about an overcharge on the vending machine, she told me, “I’m done answering to you” and continued to be hostile.
Even worse, another staff member denied I was ever charged for parking, calling me a liar—despite my card being charged and proof in hand. They kept changing their policies and tone as they saw fit.
This experience was physically painful and emotionally exhausting. I was so disturbed by the receptionist’s aggressive behavior that I couldn’t sleep, genuinely afraid she might harass us further.
This hotel does not feel safe or professional. I would strongly warn others to avoid staying here—there are better and more respectful options nearby.