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The Urban

2.5 star property

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Photo gallery for The Urban

Property amenity
Desk, free WiFi, bed sheets
Property amenity
View from property
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
507 Bush Street, San Francisco, CA, 94108
  • Union Square
    ‪4 min walk‬
  • Moscone Convention Center
    ‪12 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬

Room options

View all photos for Double or Twin Room, Shared Bathroom

Desk, free WiFi, bed sheets

Double or Twin Room, Shared Bathroom

  • 100 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Room, 1 Double Bed, Shared Bathroom

Desk, free WiFi, bed sheets

Room, 1 Double Bed, Shared Bathroom

  • 97 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Shared Bathroom (Extended Stay)

Desk, free WiFi, bed sheets

Room, 1 Double Bed, Shared Bathroom (Extended Stay)

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Private Bathroom (Extended Stay)

Desk, free WiFi, bed sheets

Classic Room, 1 Double Bed, Private Bathroom (Extended Stay)

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Twin Bed, Shared Bathroom (Extended Stay)

Desk, free WiFi, bed sheets

Room, 1 Twin Bed, Shared Bathroom (Extended Stay)

  • 100 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 1 Twin Bed, Shared Bathroom

Desk, free WiFi, bed sheets

Room, 1 Twin Bed, Shared Bathroom

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 1 Twin Bunk Bed, Shared Bathroom

Desk, free WiFi, bed sheets

Room, 1 Twin Bunk Bed, Shared Bathroom

  • 100 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed

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About this property

The Urban

Hotel in Union Square
A snack bar/deli, a microwave in a common area, and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a TV in a common area, and ATM/banking services are onsite. Housekeeping is available on request.
The Urban offers 54 accommodations. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This San Francisco hotel also offers a vending machine, laundry facilities, and an ATM.

The Urban is a smoke-free property.

Languages

Chinese (Mandarin), English, Hindi, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Snack bar/deli

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Desk
  • Free local calls
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 7 and younger are not allowed at this property; All guests older than 7 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Children 7 years old and younger are not permitted at this property

Property is also known as

Urban Hotel San Francisco
Urban San Francisco
The Urban Hotel
The Urban San Francisco
The Urban Hotel San Francisco

The Urban Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 267 out of 854 reviews
Rating 8 - Good. 382 out of 854 reviews
Rating 6 - Okay. 119 out of 854 reviews
Rating 4 - Poor. 50 out of 854 reviews
Rating 2 - Terrible. 36 out of 854 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Last resort

A glorified hostel. I would have preferred a hostel. The actual location is not super sketchy, but a bit hard to see from the street and not in a very exciting area. The inside is lackluster and older, with stained carpet and an overwhelming smell of air freshener and scented cleaning products. The room itself was decent enough though not attractive by any stretch of the imagination. The deadbolt did not work. I had a room right above Bush which was incredibly loud due to car noise, also people would stand outside the market next door until late and talk loudly. The bathrooms were ok. The showers on my floor had 2 rooms which had dysfunctional doors that would not close. I went to another floor to find a functioning shower door. Big safety issue. If you have literally no other option, this room would do in a pinch. I wish I had gone with a hostel. I would have been happy to share this info at checkout but was barely spoken to, much less asked about my experience. I’m sure they know—the issues i encountered do not seem to be one-offs and I’m very confused by the positive reviews.
Stayed 1 night in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Love it
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

they were super nice and friendly, super clean. You could ask for room service and leave a tip. The check out was at noon which was a plus for me and super close from everything to take transportation or walk
Stayed 3 nights in Apr 2025

10/10 Excellent

Kelima

Stayed 1 night in Apr 2025

8/10 Good

BRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value convenient location

It's not the Ritz Carlton but it is clean, secure, good internet. Convenient location. They have great coffee. Great value for a single business person in town for a few days.
Stayed 3 nights in Mar 2025

8/10 Good

Beili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. I requested turning the heat system on during the night but it was not processed.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling solo for a thing and it was perfect. You won’t get a better location at this price. Hardly heard anything from other guests. A little noisy outside but it’s a city. Wasn’t enthusiastic about community bathroom and showers but they were very clean, hot water, never waited once for either. I would stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shuhui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for a overnight trip . Only issue was no hot water in the shower . And if there was i didn't have a hour to wait for it to warm up
Stayed 1 night in Mar 2025

10/10 Excellent

Shuhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at The Urban Hotel San Francisco, and every visit feels like coming home. Its prime location—right at the entrance of Chinatown—combined with its incredible value for money makes it an ideal choice, especially for a traveler like me who is far from home. I’d like to give a special shoutout to Hans at the front desk (forgive me if I’ve misspelled his name!). He went above and beyond to assist me when an unexpected issue arose with my third-party booking. Even though the situation was beyond his control, he didn’t just stand by—he actively helped me communicate with the booking platform. While that didn’t lead to a resolution, his willingness to help reassured me so much that I decided to rebook directly through Expedia, even at the risk of a double booking. Thankfully, Expedia made the process smooth and efficient, and Hans quickly checked me in, ensuring I could get the rest I needed. It’s rare to find such genuine hospitality and dedication to guest satisfaction, and that’s exactly what keeps me coming back to this hotel. If you’re looking for a cozy, well-located, and budget-friendly stay in San Francisco, I highly recommend The Urban Hotel—and if you’re lucky, Hans will be there to welcome you with top-notch service! Looking forward to my next visit!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 1 night in Feb 2025

10/10 Excellent

Cleon

Stayed 1 night in Mar 2025

10/10 Excellent

Ilhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Cleon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay God bless!
Stayed 7 nights in Feb 2025

10/10 Excellent

Eduardo

Stayed 1 night in Feb 2025

10/10 Excellent

Braden

Stayed 1 night in Feb 2025

10/10 Excellent

Christen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay for All Star Weekend

I knew the reviews were good, but the property still exceeded my expectations. The location was simply perfect, with a convenience store next door and a short walk to the Bart station. The shared bathroom was always clean and accessible. The staff was friendly and greeted me every time I came in. I was there for NBA All Star weekend, so it was the perfect distance from the Chase Center. I will definitely keep them on the top of my list when I'm in the San Fran area.
Stayed 5 nights in Feb 2025

8/10 Good

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Javier

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Small
Stayed 1 night in Feb 2025

4/10 Poor

Ivan

Disliked: Cleanliness
Las camas .los ban̈os.no estan adecuados.y no hay ban̈os en la habitacion
Stayed 1 night in Feb 2025

10/10 Excellent

ELY

Liked: Staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Salvador

Stayed 5 nights in Dec 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location for price.
Stayed 5 nights in Dec 2024