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Everything was really good

We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

Staff was wonderful, clean room, breakfast delicious, we were just bummed the pool was closed. I LOVED the products, they were so lovely! Could you please tell me the brand of product you use in your rooms? I would really like to order the lotion. It’s amazing!

It was important that we had a balcony. And the management took it upon themselves too allow my daughter and I to sign a release. And it was so wonderful we enjoyed our room at 413. The beds were very comfortable in the shower had a lot of pressure and the view was amazing pool and ocean. The staff in the restaurant were fantastic.

They describe their suites as two bedroom when in reality they’re just two single units with a connecting door. We were a party of five expecting a suite with a common area and that was not provided. In the end we had to pay for an extra room to accommodate everyone comfortably. It’s a shame because the amenities, food and location are nice. But would not return to this hotel due to their dishonest and misleading room descriptions.

I rarely write reviews, but this property and its staff, especially Emanuel, were world class. The rooms, art, showers, beds, landscaping, and amenities made the stray memorable. And for context, I am an Airbnb Superhost and have been to 90+ countries. Enjoy your stay.

Staff were excellent, food was really good overall, and the resort is beautiful. Apart from having dinner not much else is happening in the evening. We unfortunately had a room next to a child that cried and screamed a lot. The rooms are not that well insulated. Also on arrival and check in with the concierge I was taken off guard and asked to attend a time share presentation. I didn’t expect it nor did I object so that is my fault.