6/10 Okay
Hilary
Traveled with family
Mar 30, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updates
This property really needs some updates. The restaurant and pool were fine, but the room was not. The shower had two settings-freezing cold or scalding hot. The toilet barely flushed and you had to flush multiple times. The beds and pillows were incredibly uncomfortable. The bed also only had a sheet on it-no blankets anywhere in the room, just a sheet. There were three of us in the room and only 2 towels. They also ran out of pool towels twice in our three day stay. The curtain in the room had a sheer panel in the middle, which meant we couldn’t block out the light in the morning while we tried to sleep. The whole property is built into a hill, so rooms are either up/down a steep hill or up stairs with no elevator available. They originally showed us the wrong room, and came back about 15 minutes later to tell us they gave us the wrong room, and we had to hike up the hill and up two flights of steps to get to our room. Both rooms needed a good deep clean and both rooms had an envelope labeled housekeeper tips, which I found really off putting. The restaurant has a breakfast menu, but it’s not available at 7 or 8 am-you must eat at the buffet, which was small and not great. Why have a breakfast menu if you can’t order from it?
Hilary
Stayed 2 nights in Mar 2025