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Hotel Zaraya

3.0 star property

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Photo gallery for Hotel Zaraya

Outdoor pool
Standard Double Room | Minibar, desk, iron/ironing board, free WiFi
Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi
Flat-screen TV
Flat-screen TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Room service
  • Breakfast included
  • Parking included

Explore the area

Map
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006
  • Colon Park
    ‪3 min walk‬
  • San Jose Cathedral
    ‪4 min walk‬
  • Cucuta Museum of Culture
    ‪4 min walk‬
  • Cucuta (CUC-Camilo Daza Intl.)
    ‪6 min drive‬

Room options

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Junior Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Elite Room

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Large Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Triple Room

  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

Standard Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

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Feb 26 - Feb 27
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About this property

Hotel Zaraya

3-star San José de Cúcuta hotel with restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Zaraya offers 29 air-conditioned accommodations with washers/dryers and minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This San José de Cúcuta hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a business center and a meeting room. This business-friendly hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel Zaraya is a smoke-free property.

A complimentary English breakfast is served each morning between 6:30 AM and 9:30 AM.
Toro Gallo - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Toro Gallo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Zaraya Cucuta
Hotel Zaraya San José de Cúcuta
Zaraya San José de Cúcuta
Hotel Hotel Zaraya San José de Cúcuta
San José de Cúcuta Hotel Zaraya Hotel
Hotel Hotel Zaraya
Zaraya
Zaraya San Jose De Cucuta
Hotel Zaraya Hotel
Hotel Zaraya San José de Cúcuta
Hotel Zaraya Hotel San José de Cúcuta

Hotel Zaraya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 53 reviews
Rating 8 - Good. 15 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yonny

Stayed 1 night in Sep 2024

10/10 Excellent

Maria Elena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Nice clean hotel with friendly people. I would recommend it.
Stayed 8 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Matilde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters love this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Matilde

Liked: Staff & service, amenities, property conditions & facilities
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2020

10/10 Excellent

Daniel, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near shops, restaurants and shopping mall. It is easy to walk to many of the suggested tourist sites in the city.
Stayed 4 nights in Sep 2019

10/10 Excellent

William, Pa USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that hotel have indoor open ceiling pool,and the water nice with for the weather
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only real problem was the staff lack of willingness to help and to provide a good service. I didn’t use it. I paid for my sisters from Venezuela to stayed one night. I wonder if the fact they were from an embattled country was the issue with their treatment. They told me to never get this hotel again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but breakfast
Stayed 2 nights in May 2018

8/10 Good

swayne.zr, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to downtown
I did a reservation for my parents! They love the place. Staff super helful and friendly. Owner always there helping out!! A give them 5out of 5! The only thing is they do not accept payment trough gateway. So if you do it for someone else. You better call the hotel days in advance...
Stayed 2 nights in Nov 2017

10/10 Excellent

Pipe, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel. Basic needs but extremely clean
very comfortable rooms. Very clean. Breakfast included was good.

8/10 Good

OMAR ALEXIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia en Hotel Zaraya, buena atención,
Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
Stayed 5 nights in Oct 2024

10/10 Excellent

rommel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente como siempre muy atentos
Stayed 1 night in Oct 2024

10/10 Excellent

Javier Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Karin

Una mala experiencia en este hotel..
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Stayed 5 nights in Jun 2024

8/10 Good

adanna mercedes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Regular
Bueno muy buena atención pero el aire acondicionado estuvo deficiente
Stayed 1 night in Jul 2024

10/10 Excellent

Henry fabian

Stayed 1 night in Jun 2024

10/10 Excellent

rommel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente muy buena atención de principio a fin
Stayed 1 night in Jun 2024

10/10 Excellent

rommel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación remodelada muy cómoda y bonita excelente atención del personal
Stayed 1 night in Apr 2024

10/10 Excellent

DIANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una maravilla
Excelente, son muy amables y atentos!
Stayed 1 night in Jan 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
el personal muy amable
Stayed 1 night in Aug 2023