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Ibis CĂșcuta Hotel

3.5 star property

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Photo gallery for Ibis CĂșcuta Hotel

Exterior
Lobby sitting area
Daily buffet breakfast (COP 38000 per person)
Interior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 15 N° 0 - 28, San JosĂ© de CĂșcuta, Norte de Santander, 540006
  • Colon Park
    â€Ș8 min walk‬
  • Ventura Plaza Commercial Center
    â€Ș9 min walk‬
  • General Santander Stadium
    â€Ș19 min walk‬
  • Cucuta (CUC-Camilo Daza Intl.)
    â€Ș7 min drive‬

Room options

Superior Room, 1 Double Bed (Plug & Play)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Room, 1 Double Bed with Sofa bed | 1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(6 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | 1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 Double Bed

8.6 out of 10
Excellent
(34 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | 1 bedroom, premium bedding, down comforters, in-room safe

Twin Room

9.6 out of 10
Exceptional
(11 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Ibis CĂșcuta Hotel

3.5-star San JosĂ© de CĂșcuta hotel walkable to Colon Park
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. Housekeeping is available on request.
Ibis CĂșcuta Hotel offers 105 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads.

This San JosĂ© de CĂșcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. This Beaux Arts hotel also offers tour/ticket assistance, coffee/tea in a common area, and concierge services. Onsite self parking is complimentary.

Ibis CĂșcuta Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Restaurante Ibis Kitchen - Onsite family restaurant.
Bar lounge - This bar serves breakfast only. Open 24 hours. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; COP 38,000 for adults and COP 25,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar lounge
  • Restaurante Ibis Kitchen

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 77350 per pet, per night
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 38000 for adults and COP 25000 for children
  • Airport shuttle fee: COP 40000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 77350 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ibis Cucuta Opening December 2018 Hotel San JosĂ© de CĂșcuta
ibis Cucuta Opening December 2018 Hotel
ibis Cucuta Opening December 2018 San JosĂ© de CĂșcuta
ibis Cucuta Opening December 2018
ibis Cucuta Hotel San JosĂ© de CĂșcuta
ibis Cucuta Hotel
ibis Cucuta San JosĂ© de CĂșcuta
San JosĂ© de CĂșcuta ibis Cucuta Hotel
Hotel ibis Cucuta
ibis Cucuta (Opening December 2018)
Ibis Cucuta San Jose De Cucuta
Ibis CĂșcuta Hotel San JosĂ© de CĂșcuta
Ibis CĂșcuta San JosĂ© de CĂșcuta
Ibis CĂșcuta
Hotel Ibis CĂșcuta Hotel San JosĂ© de CĂșcuta
San JosĂ© de CĂșcuta Ibis CĂșcuta Hotel Hotel
Hotel Ibis CĂșcuta Hotel
ibis Cucuta
ibis Cucuta (Opening December 2018)
Ibis Cucuta San Jose De Cucuta
Ibis CĂșcuta Hotel Hotel
Ibis CĂșcuta Hotel San JosĂ© de CĂșcuta
Ibis CĂșcuta Hotel Hotel San JosĂ© de CĂșcuta

Ibis CĂșcuta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 443 out of 672 reviews
Rating 8 - Good. 153 out of 672 reviews
Rating 6 - Okay. 37 out of 672 reviews
Rating 4 - Poor. 14 out of 672 reviews
Rating 2 - Terrible. 25 out of 672 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yomar

Business traveler
Liked: Amenities, property conditions & facilities
Very good and very confort
Stayed 1 night in Apr 2025

10/10 Excellent

Osiris

Stayed 2 nights in Mar 2025

10/10 Excellent

Guillermo

Stayed 1 night in Mar 2025

10/10 Excellent

Gilbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Carolina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, But Check-In Was a Disaster The hotel itself was great—modern, clean, and well-maintained. The rooms and bathrooms were nice, and the breakfast was good. However, the check-in process was a complete mess. We were a group of over 25 people, yet there was only one person handling check-ins. It took over 30 minutes for a second employee to show up, and by then, we had already been waiting far too long. In total, it took over two hours just to get checked in, which was extremely frustrating after a long trip. Once that ordeal was over, the stay was enjoyable, but the hotel really needs to improve its staffing at the front desk.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gilbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

jackeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2025

8/10 Good

Angelica

Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was very nice and helpful
Stayed 3 nights in Jan 2025

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a short layover in Cucuta, very centrally located, clean, friendly staff, very comfortable room
Stayed 1 night in Dec 2024

10/10 Excellent

Gabriela

Stayed 1 night in Dec 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Camila

Stayed 1 night in Jan 2025

8/10 Good

Eugenia

Stayed 1 night in Jan 2025

10/10 Excellent

Loidy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dayanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo la atencion excelente
Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and save place
Stayed 1 night in Jan 2025

10/10 Excellent

Stephania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Dec 2024