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Auténtico Hotel

3.0 star property

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Photo gallery for Auténtico Hotel

Outdoor pool, open 6 AM to 9 PM, free cabanas, sun loungers
Reception
In-room safe, individually decorated, desk, laptop workspace
Bar (on property)
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Air conditioning

Explore the area

Map
Ave 5 and 7, Calle 40, Sabana Norte, San José, San Jose, 0
  • Sabana Park
    ‪3 min walk‬
  • Museum of Costa Rican Art
    ‪5 min walk‬
  • National Stadium of Costa Rica
    ‪15 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | View from room

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, individually decorated, desk, laptop workspace

Deluxe Twin Room, 1 Bedroom

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | View from room

Junior Suite, 2 Queen Beds

  • 549 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Radisson San Jose-Costa Rica

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.3 out of 5, Excellent, (1005)
The price is $122
per night
$138 total
includes taxes & fees
May 23 - May 24
Radisson San Jose-Costa Rica

About this property

Auténtico Hotel

3-star hotel in Merced
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, concierge services, and laundry facilities.
Auténtico Hotel offers 81 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated accommodations include desks. 32-inch LED televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This San José hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Auténtico Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Mastico - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mastico

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: CRC 17700 per person (one-way)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Auténtico Hotel
Auténtico Hotel San Jose
Auténtico San Jose
Autentico Hotel Costa Rica/San Jose
Auténtico Hotel Hotel
Auténtico Hotel San José
Auténtico Hotel Hotel San José

Auténtico Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 296 out of 632 reviews
Rating 8 - Good. 217 out of 632 reviews
Rating 6 - Okay. 80 out of 632 reviews
Rating 4 - Poor. 22 out of 632 reviews
Rating 2 - Terrible. 17 out of 632 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was very cold
Stayed 1 night in Mar 2025

4/10 Poor

will

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Really disappointing stay at this hotel in a Deluxe Double Room. While the property was suitably clean, the rooms and amenities were pretty basic, poorly designed or broken — I had been staying a hostels in San Jose that were 1/4 of the price of this place which were in a better condition. Bathroom was a wetroom with the shower the same level as the floor, so the water sprayed everywhere. Plug sockets were falling out of the wall and room felt like a cell. The worst part was the staff. Rude at check-in, restaurant and management. I had made the mistake of booking this double room for one person on Expedia — it should have been for 2 but there was no difference in price on expedia, so I messaged the hotel in advance if they could amend. They tried to charge me extra when the second guest eventually arrived. I had a really frustrating conversation with the manager who was dressed in a hoodie and who couldn’t care less about the price on expedia or providing customer service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Feb 2025

8/10 Good

Anne

Stayed 1 night in Jan 2025

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite clean and functional. Good supply of hot water in the shower. Staff was friendly and professional, and quite accommodating as I had an early morning flight so they ordered for me a bag breakfast to eat at checkout.
Stayed 1 night in Jan 2025

10/10 Excellent

Casimir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2024

8/10 Good

Richard

Stayed 1 night in Nov 2024

6/10 Okay

Karyn

Liked: Cleanliness, staff & service
The hotel is nice, staff wonderful. Restaurant is ok. It was very loud at night. Sounded like a nightclub was in building. And the bed was the HARDEST BED EVER. I woke constantly unable to get comfortable because felt like I was laying on a hard floor.
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Stayed 1 night in Nov 2024

8/10 Good

Antoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Jill

Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, reasonably priced. Very nice bar, restaurant and pool area. Very friendly staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are helpful and nice. The pool area is great and the rooms are nice. This hotel is convenient to the airport and walkable to downtown San Jose.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location closer to the airport. Great food for buffet breakfast and for dinner.
Stayed 8 nights in May 2024

8/10 Good

farron, carrollton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with garden, pool, restaurant. Very short drive to local dining options and easy freeway access to the airport. Secure free parking just across the street 50 yards. Rooms are quaint with good beds and nice hardwood floors. However, poorly lit rooms are smaller than average, shower water pressure is astonishingly low despite water flow to the faucet - plumbing issue. Bath towels are old. Overall, good hotel, but these small details prevent from taking it up a notch. PS - Is non-refundable, so if your plans change, must be willing to take the hit.
Stayed 1 night in Jun 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access to airport and downtown and grocery store. Graffiti on the area outside my window.
Stayed 2 nights in May 2024

10/10 Excellent

Névine

Stayed 2 nights in Mar 2024

10/10 Excellent

Wade

Stayed 1 night in Jan 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near to downtown
Stayed 2 nights in Apr 2024