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City Express by Marriott San Jose Costa Rica

3.0 star property

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Photo gallery for City Express by Marriott San Jose Costa Rica

Room, 2 Double Beds, Non Smoking | Down comforters, in-room safe, desk, iron/ironing board
32-inch flat-screen TV with cable channels, TV
Room, 1 Queen Bed, Non Smoking | Down comforters, in-room safe, desk, iron/ironing board
Exterior
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Air conditioning
  • 24/7 front desk
  • Laundry
$101
includes taxes & fees
Sep 5 - Sep 6

Explore the area

View in a map
Diagonal a McDonalds, del Centro Comercial Real Cariari, Ulloa, Heredia, 40101
  • Plaza Real Cariari
    ‪3 min walk‬
  • Costa Rica Convention Center
    ‪13 min walk‬
  • Multiplaza Mall Escazu
    ‪9 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(15 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Twin Bed, Non Smoking

Room, 1 Twin Bed, Non Smoking | Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Twin Bed, Non Smoking

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

City Express by Marriott San Jose Costa Rica

3-star hotel in Ciudad Cariari
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a business center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
City Express by Marriott San Jose Costa Rica offers 134 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ulloa hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision. Guests under 13 years old are not allowed in the fitness facility.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. A complimentary breakfast is offered each morning. A roundtrip airport shuttle is complimentary to guests (available on request). This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

City Express by Marriott San Jose Costa Rica is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 5:00 PM at scheduled times and on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
Guests under 13 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Jose Aeropuerto Hotel
Jose Aeropuerto Hotel City Express San
City Express San Jose Airport Hotel San Antonio de Belen
City Express San Jose Airport Hotel
City Express San Jose Airport San Antonio de Belen
City Express San Jose Airport
City Express San Jose Airport Hotel Ciudad Cariari
City Express San Jose Airport Ciudad Cariari

City Express by Marriott San Jose Costa Rica Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 492 out of 1006 reviews
Rating 8 - Good. 327 out of 1006 reviews
Rating 6 - Okay. 114 out of 1006 reviews
Rating 4 - Poor. 37 out of 1006 reviews
Rating 2 - Terrible. 36 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

barbara

Liked: Staff & service, amenities
There is a lot of noise from the streets all night long! Bathroom is outdated. You can hear noise from the other rooms clearly in your room. Not sure if anything can be done about the noise? Good breakfast! Small gym good enough for a quick workout. Nice staff!
Stayed 1 night in May 2025

10/10 Excellent

Magalie

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It felt very clean, good location easy to get to the airport
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to start our road trip after a late arrival. Free parking at hotel. Rooms are clean and all functions as it should. Great breakfast to start your day.
Stayed 1 night in May 2025

4/10 Poor

Maria, Punta del este

Disliked: Cleanliness, property conditions & facilities
Y
Stayed 1 night in Apr 2025

6/10 Okay

Sanveet

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Beckie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we needed. A place to sleep before catching the plane the next morning.
Stayed 1 night in May 2025

8/10 Good

perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

NIce place and great location but the AC unit blows right on to the head of the bed. Not a big deal but I live in Potrero.
Stayed 1 night in May 2025

2/10 Terrible

Juan Antonio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Las instalaciones del hotel muy bien, limpias, cómodas y útiles, el desayuno lo necesario para empezar un día, el precio muy accesible, sin embargo tuvimos una muy mala experiencia, alquilamos 2 habitaciones (521 y 522) en la habitación 521 se tomaron el tiempo de registrar un bolso con cosméticos y cremas de mi esposa y sustrajeron un perfume Vulgari omnia Cristaline, en muchos años de viajes realizados jamás habíamos tenido un percance así, considero que guardar ese tipo de cosas en la caja fuerte no es necesario, aunque está claro que en este hotel si es necesario. La respuesta de la gerente de turno el día 17 de abril fue absurda hasta infantil, al aseverar que le había preguntado al personal de limpieza si habían tomado el perfume y que le respondieron que no, Por Dios! Nadie en su sano juicio va a reconocer haberse robado algo de un cliente en una habitación de hotel, esto es completamente desagradable ya que como repito hemos estado en varios hoteles y por lo mismo dejamos con confianza en la habitación cosas que jamás debieron ser tocadas, honestamente no recomiendo este hotel específicamente. Pues por escoger un precio “barato” salió más caro el daño, el mal momento y la falta de profesionalismo del personal
Stayed 2 nights in Apr 2025

8/10 Good

Ann Marie

Stayed 1 night in Apr 2025

10/10 Excellent

Tammy Ann

Stayed 2 nights in Apr 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Griselda

Great beds. Very clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet comfortable and quick shuttle to airport
Stayed 1 night in Apr 2025

10/10 Excellent

Chilandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

julia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and easy access to airport via shuttle by provided by hotel. Very clean and convenient.
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and clean, close to airport. Airport shuttle was convenient, however, only its free during certain hours, they can accomodate off hours shuttle, but its little pricey. Staff was great, specially security.
Stayed 1 night in Apr 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms small but clean. Except very very strong odor of bleach and cleanser. I wore a mask inside because I was worried about hurting my lungs. The only place to eat was a Mc Donalds that was full of hotel guests. It was very understaffed took 30 minutes to order and get food. Hotel is convenient and close to Airport with Shuttle. Because I needed a ride at 4am to Airport I was going to be charged $25.00. I took Uber instead for $8
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Stayed 1 night in Apr 2025

6/10 Okay

Grettel

Liked: Cleanliness, property conditions & facilities
The property is good, close to the airport, but is very noisy I couldn’t sleep
Stayed 1 night in Apr 2025

2/10 Terrible

Jonathan

Traveled with family
Disliked: Staff & service
I'm disappointed to leave a bad review, but unfortunately, our experience was marred by several issues. Firstly, the shuttle service failed to arrive, and we had to pay for a taxi instead. Additionally, the hotel attempted to overcharge us, but after showing them our Expedia booking, they corrected the price. Furthermore, the air conditioning in the room wasn't working. The rooms themselves were small and underwhelming, which was particularly surprising given the hotel's association with Marriott. Overall, our stay fell short of expectations.
Stayed 1 night in Apr 2025

10/10 Excellent

Estefanis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, staff at the front desk, Mariana was very helpfull. Nice breakfast and very clean rooms.
Stayed 1 night in Apr 2025

10/10 Excellent

Andres, ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
Place was nice , clean and quiet . Staff was very nice and courteous.
Stayed 2 nights in Apr 2025

8/10 Good

lai wah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Luis

Stayed 1 night in Apr 2025