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Four Points by Sheraton San Jose Costa Rica

4.0 star property

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Photo gallery for Four Points by Sheraton San Jose Costa Rica

Bar (on property)
Gym
Lobby
Gym
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
$121
includes taxes & fees
Dec 27 - Dec 28

Explore the area

View in a map
Autopista Prospero Fernandez, Costado Este de Forum, Pozos, San Jose
  • Place, Hospital Clínica Bíblica
    ‪3 min walk‬
  • Place, Business Center Forum 1
    ‪5 min walk‬
  • Place, Terrazas Lindora Shopping Center
    ‪4 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪15 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds | Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Four Points by Sheraton San Jose Costa Rica

4-star Pozos hotel walkable to Business Center Forum 1
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center.
Four Points by Sheraton San Jose Costa Rica offers 153 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Four Points by Sheraton San Jose Costa Rica features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, 4 meeting rooms, and coworking spaces. Event facilities measuring 1173 square feet (109 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in March 2020.

Four Points by Sheraton San Jose Costa Rica is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Children aged 4 and younger eat free breakfast.
Quality Restaurant - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CRC 11,070 for adults and CRC 5,535 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Quality Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,173 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Reception hall
  • Renovated entire property - March 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from December 1 2025 to June 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 4 and younger eat free breakfast
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 11070 for adults and CRC 5535 for children
  • Airport shuttle fee: CRC 25000 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Quality Hotel Real
Quality Hotel Real San Jose
Quality Hotel Real San Jose Santa Ana
Quality Hotel San Jose
Quality Real San Jose
Quality Real San Jose Santa Ana
Quality Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Real San Jose
Four Points by Sheraton San Jose Costa Rica Hotel
Four Points by Sheraton San Jose Costa Rica Pozos

Four Points by Sheraton San Jose Costa Rica Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 49 reviews
Rating 8 - Good. 7 out of 49 reviews
Rating 6 - Okay. 5 out of 49 reviews
Rating 4 - Poor. 3 out of 49 reviews
Rating 2 - Terrible. 4 out of 49 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente fin de semana

Excelente ubicación desayuno completo cama muy confortable habitación espaciosa El único defecto es el sonido del A/C que es un poco desagradable
Stayed 2 nights in Sep 2025

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 7 nights in Aug 2025

4/10 Poor

Christian

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed just one night the shower didn’t work , so they offered another room , the hotel is pretty old
Stayed 1 night in Aug 2025

10/10 Excellent

Lamanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was s as good place to stay the night before our flight. There were many good restaurants nearby and it was relatively close to the airport.
Stayed 1 night in Jul 2025

8/10 Good

Alana

Stayed 1 night in Jun 2025

6/10 Okay

Bobbie-Jo

Stayed 1 night in Jun 2025

8/10 Good

Alexander, Coral Springs

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for a quick night trip in between traveling in Costa Rica. The property is kept well and the staff very friendly. The morning breakfast was very good, and buffet style. Overall no complaints at all.
Stayed 1 night in Jun 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities

Unbearable smell

Olor horrible. En mis 3 últimas estadías lo mismo, sin embargo, esta vez fue la peor. Sube por los tubos de los baños. Pedí cambio de habitaciòn en la noche y no fue fàcil hacer entender a la recepcionista del problema. Creo q ya no volverè
Stayed 2 nights in May 2025

10/10 Excellent

Anna, Vaughan

Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
good hotel but right by a very busy road. i wouldnt suggest its chosen as a place to relax.
Stayed 2 nights in Mar 2025

8/10 Good

Melody

Friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Elimey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Hari

Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

shailaja

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is good, clean property food was good too. I feel like all the hotels need he toilet flush fixed it is leaking in all the hotels i stayed.
Stayed 1 night in Feb 2025

4/10 Poor

vince

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Emily

Liked: Staff & service
Disliked: Property conditions & facilities

Adequate but that’s it.

I was surprised by the poor condition of the hotel based on the reviews I read. My coffee maker didn’t work, the tub didn’t drain properly and the room smelled a bit moldy. The receptionist and bartender were very helpful. There isn’t airport transportation but an uber cost about $15.
Stayed 1 night in Feb 2025

8/10 Good

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a mistake with our reservations in San Jose and found a need for a hotel at the last minute. This Four Points had availability and was only about 20 minutes from the airport. It was comfortable and has a decent restaurant and bar. The staff was gracious and it was a good port in the storm.
Stayed 1 night in Feb 2025

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very profesional and helpful staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness
Well…. My room had trash from the person before, there was a pile of food leftover from breakfast sitting outside the door but once I found a cockroach and hair in the bathroom I requested a new room. Location great and staff friendly but hotel is definitely not well kept for being a Marriott.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay for a day, week or longer. Fantastic staff, breakfast is awesome, rooms are spacious and bed is very comfortable. Would recommend to anyone single or family.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent staff

Service was beyond Good Thank you All
Stayed 3 nights in Jan 2025

10/10 Excellent

Calin

Stayed 2 nights in Jan 2025