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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

Choose dates to view prices

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Outdoor pool, pool umbrellas, sun loungers
Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Shopping mall
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪16 min walk‬
  • Alajuela Cathedral
    ‪18 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • 355.8 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 344 sq ft
  • City view
  • Sleeps 2

Similar properties

Lobby

Hampton by Hilton San Jose Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, (2284)
The price is $152
per night
$171 total
includes taxes & fees
Apr 20 - Apr 21
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star Alajuela hotel with 1 restaurants, connected to a shopping center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center, 6 meeting rooms, and coworking spaces. Event facilities measuring 2054 square feet (191 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn San Jose Airport City Mall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 710 out of 1059 reviews
Rating 8 - Good. 170 out of 1059 reviews
Rating 6 - Okay. 93 out of 1059 reviews
Rating 4 - Poor. 47 out of 1059 reviews
Rating 2 - Terrible. 39 out of 1059 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2025

10/10 Excellent

ARTURO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Shane

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Conveniently located near SJO, only 3 minutes away. We had an early flight out and wanted to be close by the night before. Parking and check in were easy. Rooms were average. City Mall next door which was nice. Only left us 2 towels for a room booked for 4 people. Called for more and they said there were towels at the pool. We were going to the pool anyways so whatever. No towels at the pool. Went down to front desk to ask for towels. They said we’ll send some. Waited 30 minutes. No towels. Called again. They said we’ll send some. Waited another 20 minutes. No towels. Others at the pool wanted towels as well. Called again, still no towels. Been over an hour now. I went back down to the desk to ask for towels. Front desk says I don’t have any towels here at the desk. I say, it’s been over an hour, just tell me where the towels are and I will go get them myself! Finally someone met me at the pool with 2 towels even though I needed 4. Sorry for the long story about towels but the service was not what I’ve had at literally any hotel/motel or wherever else I’ve ever stayed in my life. Front desk didn’t seem to care at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Priscila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Super recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Itzhak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best airport hotel I've been too. Great staff, clean, beautiful rooms. I was so impressed!
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient airport shuttle
Stayed 1 night in Jan 2025

10/10 Excellent

Alden

Stayed 1 night in Dec 2024

6/10 Okay

Taslimah

Disliked: Property conditions & facilities
The ceiling leaked over the toilet. Not good. The shuttle from the airport didn’t come for a half hour and I finally just took a cab.
Stayed 1 night in Jan 2025

8/10 Good

melanie

Stayed 1 night in Jan 2025

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did everything required of an overnight airport hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Good checkin
Stayed 1 night in Jan 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Leti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you—rooms were clean, check in and out was easy, and the airport transfer was very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Timothee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

T

Liked: Cleanliness
Very short stay but clean and close to AP
Stayed 1 night in Jan 2025

10/10 Excellent

Claudia

Stayed 1 night in Dec 2024

6/10 Okay

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Dorinda Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Lusine

the room we were given had someone else living there
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It's ok for an overnight stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Jo-Anne, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed us to check in before 11:00. Very grateful.
Stayed 1 night in Dec 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, perfect for layover. Rooms were clean, staff friendly and accommodating and helpful. Had a great night sleep. Close to airport
Stayed 1 night in Dec 2024

8/10 Good

Dorothy

Traveled with family
We were there only 1 night
Stayed 1 night in Dec 2024