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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

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Bar (on property)
Restaurant
Room, 2 Double Beds, Mountain View | Mountain view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
$129
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪17 min walk‬
  • Alajuela Cathedral
    ‪2 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.6 out of 10
Exceptional
(5 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 356 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(15 reviews)
  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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4.6 out of 5, Wonderful, 2,331 reviews
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About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star Alajuela hotel with 1 restaurants, connected to a shopping center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center, 6 meeting rooms, and coworking spaces. Event facilities measuring 2054 square feet (191 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn San Jose Airport City Mall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 912 out of 1324 reviews
Rating 8 - Good. 202 out of 1324 reviews
Rating 6 - Okay. 107 out of 1324 reviews
Rating 4 - Poor. 54 out of 1324 reviews
Rating 2 - Terrible. 49 out of 1324 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, amenities
Rooms great! Location convient to city mall, airport, casino, airport shuttle efficient!
Stayed 1 night in Jun 2025

10/10 Excellent

Jolibeth, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is conveniently connected to City Mall, making it easy to access various food options without the need to pay for an Uber on days we didn't want to go to a restaurant. Additionally, Starbucks is just a few steps away, which was another bonus. The hotel staff was fantastic! Overall, it offered great value for the price.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kayleigh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property close to the airport *free shuttle and connected to the City Mall. Everything was spotless. The bat area and restaurant were decorated very nice. This hotel is super convenient and the rooms are very modern.
Stayed 1 night in Jun 2025

10/10 Excellent

natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2025

10/10 Excellent

jason

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very nice property, the food was good. Everyone was willing to help. We would go back.
Stayed 1 night in Jun 2025

10/10 Excellent

Edwin

Stayed 1 night in Jun 2025

8/10 Good

carla

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern and clean with shuttle to airport. On main highway because its close to airport but the room was not noisy. It was very clean and spacious with floor to ceiling window with beautiful view of the mountains. We had a noisy neighbor but staff came immediately and dealt with it
Stayed 1 night in Jun 2025

10/10 Excellent

suzanne, Port St Lucie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and close to airport
Stayed 1 night in Jun 2025

10/10 Excellent

Guillermo, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jun 2025

10/10 Excellent

Consuelo

Stayed 1 night in Jun 2025

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just right
Stayed 1 night in Jun 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but very expensive
Stayed 1 night in Jun 2025

10/10 Excellent

Fatimata

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice, clean, spacious property in a central location
Stayed 2 nights in Jun 2025

10/10 Excellent

Juan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent place to stay, highly recommend, very clean and new and friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Kristine

Stayed 1 night in May 2025

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for travel
Stayed 3 nights in Jun 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice property attached to a great mall with lots of dining and shopping options. Free shuttle to airport every 30 minutes, that is just a quick 2-3 minute drive.
Stayed 1 night in May 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay if you are coming or going to the airport. Shuttle service took forever from the airport. Room was clean, Staff was friendly
Stayed 1 night in May 2025

10/10 Excellent

Maria A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

esaul, carolina

Liked: Cleanliness, amenities, property conditions & facilities
Buena propiedad y tiene una entrada al mall y te llevan al aeropuerto también , muy buen servicio
Stayed 1 night in May 2025

8/10 Good

Alfred Oadath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for an airport hotel.
Stayed 1 night in May 2025

10/10 Excellent

Césare, São Paulo

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel close to the airport.
Stayed 1 night in May 2025