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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Property video
Exterior
Room, 2 Double Beds, Mountain View | Mountain view
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
$132
includes taxes & fees
Oct 24 - Oct 25

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪17 min walk‬
  • Place, Alajuela Cathedral
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 356 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.6 out of 10
Exceptional
(5 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(16 reviews)
  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant
Hampton by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 2,332 reviews
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star Alajuela hotel with 1 restaurants, connected to a shopping center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of 6 meeting rooms and coworking spaces. Event facilities measuring 2054 square feet (191 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn San Jose Airport City Mall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Reviews

Hilton Garden Inn San Jose Airport City Mall Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 932 out of 1352 reviews
Rating 8 - Good. 210 out of 1352 reviews
Rating 6 - Okay. 107 out of 1352 reviews
Rating 4 - Poor. 54 out of 1352 reviews
Rating 2 - Terrible. 49 out of 1352 reviews

Reviews

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, but we would have appreciated being told ahead of time (at check-in) that we had to be down 5-10 minutes before the airport shuttle left, because we (and 2 other guest) missed it. The later shuttle was full, so we ended up paying for a taxi to the airport. Another issue was with the bathroom sliding door - if you use the handle, it traps fingers between the door and the wall, because it closes too far past the opening. It pinched adult fingers, enough to leave marks and pain, but would have seriously injured a child’s.
Stayed 1 night in Jul 2025

10/10 Excellent

Roxanna

Beautiful
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to the airport. Staff was amazing! Super amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

wei

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Amiram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel for the night of landing in Costa Rica!
Stayed 1 night in Jul 2025

10/10 Excellent

IVAN

Stayed 1 night in Jul 2025

8/10 Good

Oliver

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient next to the main city mall. 3 minutes from airport.
Stayed 1 night in Jul 2025

10/10 Excellent

Olivia

Stayed 1 night in Jul 2025

10/10 Excellent

laurence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce hotel. Very convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms. Beautiful decor.
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place book with confidence
Stayed 1 night in Jul 2025

10/10 Excellent

James, MIRAMAR

Stayed 3 nights in Jun 2025

8/10 Good

jay

Stayed 1 night in Jul 2025

6/10 Okay

Marilyn

Liked: Cleanliness
The room was clean and comfortable, and the reception staff was friendly and helpful, no complaints there. Unfortunately, our experience at the restaurant was extremely disappointing. We were starving after a long day of travel, and the food took an unusually long time to arrive. I specifically ordered chicken strips for my 3-year-old, but they brought fish sticks instead. When we pointed out the mistake, they took the plate back to correct it. When the chicken finally arrived, it was completely raw inside, unsafe and inedible. To make matters worse, no one even apologized or offered any kind of solution, essentially leaving my child without a meal. It’s a shame because the rest of the hotel was fine, but the restaurant experience really soured our stay. I hope management addresses this issue because it’s unacceptable, especially when serving food to young children.
Stayed 1 night in Jul 2025

10/10 Excellent

KRISTINA

Stayed 1 night in Jul 2025

10/10 Excellent

Mariela

Stayed 1 night in Jul 2025

10/10 Excellent

Dina

Liked: Cleanliness, amenities, property conditions & facilities
The Hilton hotel was nice and nearby the airports mall, and the city Alajuela. The staff were so kind, friendly, and helpful. They were always greeting you and ensuring you were having a great stay. The hotel transportation was very helpful. Mr. Warner was my favorite and is el mejor driver. The views were amazing and in general was a perfect stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

RAY, MADERA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Stayed 1 night in Jul 2025

10/10 Excellent

Jada

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice and welcoming stay. I recommend :)
Stayed 1 night in Jun 2025

10/10 Excellent

jib

Stayed 1 night in Apr 2025

10/10 Excellent

Alex

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and connecting to the shopping mall
Stayed 1 night in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Yacdani, Heredia

Stayed 1 night in Jun 2025