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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Poolside bar
Shopping mall
Outdoor pool, pool umbrellas, sun loungers
Bar (on property)
Room, 2 Double Beds, Mountain View | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Free airport shuttle
  • Pet friendly
  • Gym

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    1 min walk
  • Juan Santamaría Park
    16 min walk
  • Alajuela Cathedral
    18 min walk
  • San José (SJO-Juan Santamaría Intl.)
    10 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

View from room

Room, 1 Queen Bed, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • 355.8 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | View from room

Room, 2 Double Beds, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | View from room

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 344 sq ft
  • City view
  • Sleeps 2

Similar properties

Exterior

Hampton by Hilton San Jose Airport

Pool
Breakfast included
Free airport shuttle
Pet friendly
4.6 out of 5, Wonderful, (2226)
The price is $118
per night
$134 total
includes taxes & fees
Dec 11 - Dec 12
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star Alajuela hotel with 1 restaurants, connected to a shopping center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center, 6 meeting rooms, and coworking spaces. Event facilities measuring 2054 square feet (191 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn San Jose Airport City Mall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 738 reviews" "
Rating 8 - Good. 111 out of 738 reviews" "
Rating 6 - Okay. 62 out of 738 reviews" "
Rating 4 - Poor. 32 out of 738 reviews" "
Rating 2 - Terrible. 31 out of 738 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Attached to a mall and a short shuttle ride to airport ... Ticks the right boxes.
Stayed 1 night in Aug 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to spend one or two night before taking a flight. The staff is very editable and friendly. Extremely clean and the food is good. 5 minutes from the airport and it has free shuttle.
Stayed 2 nights in Aug 2024

10/10 Excellent

Morris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel excellent location connected to city mall shopping center close to airport ..
Stayed 1 night in Aug 2024

10/10 Excellent

Bibi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I would change is some slippers for bedrooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again! Clean and comfortable. Shuttle to the airport was a nice touch.
Stayed 1 night in Aug 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my bedroom view!
Stayed 1 night in Aug 2024

10/10 Excellent

Jean-Rock

Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Friendly and safe environment
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to airport
Convenient newer clean well managed hotel
Stayed 1 night in Aug 2024

8/10 Good

BATHSHEBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay and we enjoyed ourselves for our anniversary. And the hotel also decorated our room which was sweet since they were short staffed the day of.
Stayed 2 nights in Aug 2024

10/10 Excellent

Oscar, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean rooms, close to the airport. Shower is extremely slippery, be careful!
Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely ideal place for a first or last night in San Jose. The staff was outstanding from beginning to end with an extremely helpful shuttle driver. It's connected to a huge mall for all kinds of dining options. I will return.
Stayed 1 night in Aug 2024

10/10 Excellent

Odejah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining on site was good. Did not stay long but quality of room was nice.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Relax
Close from airport
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente lugar. Regresaria
Stayed 3 nights in Aug 2024

6/10 Okay

Valerie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and close wwlking to restaurants and shopping at mall. Free shuttle to airport. The only downside was the entrance arriving to hotel was closed so it was a bit precarious to enter.
Stayed 1 night in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn was a great hotel and had a beautiful morning mountain view. Beds were comfortable, hot water was great! The only thing is the restaurant/bar is very pricey for so-so food. I would defeat somewhere else for dinner next time, although htere breakfast in the morning was
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel next to the mall and five minutes to the airport!
Stayed 1 night in Aug 2024

6/10 Okay

Roberto

Liked: Amenities
Staff not helpful
Stayed 1 night in Aug 2024

6/10 Okay

Alejandra, Melrose

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to the mall and airport which was convenient. Really liked that it had a shuttle to the airport as well
Stayed 4 nights in Jun 2024

10/10 Excellent

Brittney

Excellent
Great staff! We arrived at 11 am for an overnight a stay over for an early flight the next morning. I was expecting only to be able to drop our bags off but they went ahead and got us into a room right then and there. Every staff member blew my mind with their courtesy and kindness. 11/10 stars recommend. (Room was pristine, shower was amazing, entire hotel was top notch.
Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all areas and airport
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Over priced and the staff were generally indifferent.
Stayed 3 nights in Jul 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tough to get to, but so is the city mall Beautiful view and real close to the airport
Stayed 1 night in Aug 2024