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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Property video
Exterior
Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪17 min walk‬
  • Ojo de Agua Spa Park
    ‪4 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(9 reviews)
  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(22 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2

Similar properties

Lobby

Hampton by Hilton San Jose Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, (2301)
$165 nightly
The price is $165 total
includes taxes & fees
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star Alajuela hotel with 1 restaurants, connected to a shopping center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center, 6 meeting rooms, and coworking spaces. Event facilities measuring 2054 square feet (191 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn San Jose Airport City Mall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 813 out of 1192 reviews
Rating 8 - Good. 189 out of 1192 reviews
Rating 6 - Okay. 99 out of 1192 reviews
Rating 4 - Poor. 49 out of 1192 reviews
Rating 2 - Terrible. 42 out of 1192 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

CYRIL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, modern hotel complex. The Hilton was clean, shuttle was as advertised and I could just as easily been in SAN Jose, California
Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location for us treavelling the next day. It is attached to a large shopping mall as well.
Stayed 1 night in Mar 2025

6/10 Okay

Boban, Irvine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night, just to be close to the airport. The street access is very inconvenient, if you are not familiar with the area. It's very easy to miss the entrance if you are driving. Hotel dining was just average.
Stayed 1 night in Mar 2025

10/10 Excellent

Bronson

Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Karla

Stayed 1 night in Mar 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, property conditions & facilities
The mall had lots of options we didn't need to leave
Stayed 1 night in Mar 2025

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful place to first land in Costa Rica. Friendly staff, comfy beds and very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Jean-Francois, Montreal

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy with wind and guests in the hallway. Bring earplugs if you have an early departure. Very close to airport and the shuttle is seamless. The rooms are beautiful with perfect amenities. Highly recommend!!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for put one night stay upon arrival before heading out for our main stay on the coast
Stayed 1 night in Mar 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andre

Stayed 1 night in Mar 2025

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view by the pool, excellent breakfast and meals at the bar. Shuttle to airport, so convenient.
Stayed 1 night in Mar 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine
Stayed 1 night in Mar 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was canceled so needed a shuttle to hotel and this was convenient w shopping mall next door but was pricey!$300 one night
Stayed 1 night in Mar 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport and the mall is perfect.
Stayed 1 night in Mar 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had although new and well appointed had a buzzing electrical sound that was unnerving. The breakfast buffet was excellent and the staff was friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Blanca

Liked: Property conditions & facilities
Gtrat location and wonderful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast at a hotel EVER! And very kind and helpful staff in every department.
Stayed 1 night in Jan 2025

10/10 Excellent

Roxanne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a very nice mall with a huge food court. We were on the 4th floor very convenient there a pool, bar and outdoor sitting area. The staff was very nice. We needed to get to the airport very early the free shuttle was on time and very kind driver.
Stayed 1 night in Mar 2025

10/10 Excellent

Burdell, crosby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for an overnight stay to fly out. Attached to a very nice mall
Stayed 1 night in Mar 2025