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Hilton Garden Inn Santa Ana San Jose

3.5 star property

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Photo gallery for Hilton Garden Inn Santa Ana San Jose

Lobby
Outdoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas
Meeting facility
Bar (on property)
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Room service

Explore the area

Map
City Place, Santa Ana, Santa Ana
  • City Place Santa Ana
    ‪1 min walk‬
  • Terrazas Lindora Shopping Center
    ‪4 min drive‬
  • Multiplaza Mall Escazu
    ‪6 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪31 min drive‬

Room options

View all photos for Business Room, 2 Double Beds

Business Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Business Room, 2 Double Beds

  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Minibar, in-room safe, individually decorated, individually furnished

Room, 2 Queen Beds

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Basic Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Bar (on property)

Hilton Garden Inn San Jose Airport City Mall

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, (1054)
The price is $163
per night
$184 total
includes taxes & fees
Apr 18 - Apr 19
Hilton Garden Inn San Jose Airport City Mall

About this property

Hilton Garden Inn Santa Ana San Jose

3.5-star Santa Ana hotel connected to a shopping center, steps from City Place Santa Ana
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a swim-up bar, and a snack bar/deli are onsite.
Hilton Garden Inn Santa Ana San Jose offers 143 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Garden Inn Santa Ana San Jose features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 6 meeting rooms. Event facilities measuring 5925 square feet (550 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite covered self parking is complimentary.

Hilton Garden Inn Santa Ana San Jose is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Garden Grill & Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 15,000 per person
  • A bar/lounge
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grill & Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Evening entertainment
  • Outdoor pool
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5,925 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2020
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15000 per person
  • Airport shuttle fee: USD 33 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Santa Ana San Jose
Hilton Garden Inn Santa Ana San Jose Hotel
Hilton Garden Inn Santa Ana San Jose Santa Ana
Hilton Garden Inn Santa Ana San Jose Costa Rica
Hilton Garden Inn Santa Ana San Jose Hotel Santa Ana

Hilton Garden Inn Santa Ana San Jose Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 518 out of 702 reviews
Rating 8 - Good. 109 out of 702 reviews
Rating 6 - Okay. 43 out of 702 reviews
Rating 4 - Poor. 15 out of 702 reviews
Rating 2 - Terrible. 17 out of 702 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Bernnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel quiet and safe Great looks awesome sunrise Great staff amazing stay I thank God for letting me stay here
Stayed 3 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice. It had many amenities near it as far as dining and shopping
Stayed 2 nights in Dec 2024

8/10 Good

Andre

Stayed 1 night in Dec 2024

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants within walking distance. The staff was friendly and helpful.
Stayed 9 nights in Dec 2024

10/10 Excellent

Cesar Alberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unforgettable
Stayed 7 nights in Oct 2024

8/10 Good

JD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Chika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very good location with various dining options and shops nearby
Stayed 6 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2024

10/10 Excellent

Ezedinma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with surrounding markets. The amenities are not the same as in the US, for example no free coffee.
Stayed 1 night in Dec 2024

10/10 Excellent

CIA, Beverly Hills

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Clean, comfortable, great location. Would definitely recommend it.
Stayed 2 nights in Dec 2024

8/10 Good

Hilda Celeste López

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and clean. Staff was nice. Food was good. Waiter Randall was super nice. My daughter was sad that the pool wasn't open.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Dec 2024

10/10 Excellent

Tamar

Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property. Over a 30 minute drive to the SJO Airport. Staff was great. Facilities were excellent. Breakfast sumptuous. Great Pizza / Mexican restaurant at the front of the property on the same side of the street. Excellent food at a very good price.
Stayed 1 night in Dec 2024

10/10 Excellent

Soheyl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but not close to airport
We stayed because we had 8 hrs that we didn’t want to wait in the airport so got the room to rest and clean up. Advertised that it was close to airport. IT IS NOT! 1.5 hrs in traffic or 35 min no traffic. That is not close
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was excellent. There is an underground parking lot that is free. However, every time you need to leave you will need to stop in at the front desk to validate the ticket to leave. That is a pain especially since I am not used to that. I kept forgetting to validate the ticket and would have to park again and run back upstairs to validate the ticket. I wish the room key card would also serve as the parking gate key card. Aside from that, the hotel and grounds are very clean and safe. The room had a hairdryer and iron and ironing board.
Stayed 4 nights in Dec 2024

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, not so good internet
Great location, the internet in the room need to be improved, to low for conducting business zoom calls.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice it was conveniently near restaurants. Tours pick you up at the front and drop you off. All in all a good experience
Stayed 4 nights in Dec 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Janina

Traveled with partner
Liked: Cleanliness, staff & service
Great hotel for one night of sleep!
Stayed 1 night in Dec 2024

8/10 Good

Rodolfo Vasquez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room blinds where broken, which led some light to get into the room in the morning. Getting out of the hotel after check out was a problem. The staff at the lobby didn’t explain to us that we had to get a ticket, but we could get in and out of the parking lot with our room key without any problem. After we did the checkout and left the room keys at the front desk, we were told to push the assistance button at the gate but nobody answered. It took a while for a guard to come and assist. I feel the whole episode could have been avoided. Also swimming pool was closed. On the positive side, room size was great. Room service was good and not that expensive. Breakfast was also good. I will probably come back, despite of all the cons. I liked the location.
Stayed 1 night in Dec 2024