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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe
Pool
Lobby
Exterior
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Laundry
  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

Map
2650 Monterey Hwy, San Jose, CA, 95111
  • Santa Clara County Fairgrounds
    15 min walk
  • Papa John's Pizza
    2 min walk
  • Capitol Station (Caltrain)
    2 min drive
  • San Jose, CA (RHV-Reid Hillview)
    14 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Combined shower/tub, hair dryer, towels, soap

Standard Room, 1 King Bed, Balcony, Pool View

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Queen Bed, Accessible, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western San Jose Central City

Hotel in South San Jose
This smoke-free hotel features a fitness center, a sauna, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available once per stay.
SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a sauna and a fitness center.
SureStay Plus Hotel by Best Western San Jose Central City features a sauna and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business amenities consist of a business center, meeting rooms, and limo/town car service. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

SureStay Plus Hotel by Best Western San Jose Central City is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch TV with premium cable channels
  • Pay movies

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Spa tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Jose-Central
Holiday Inn Express Jose-Central Motel
Holiday Inn Express Jose-Central Motel San City
Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City San Jose
Hotel Holiday Inn Express San Jose-Central City San Jose
San Jose Holiday Inn Express San Jose-Central City Hotel
Hotel Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose Central City
Express Jose Central City Jose

SureStay Plus Hotel by Best Western San Jose Central City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 412 out of 904 reviews" "
Rating 8 - Good. 281 out of 904 reviews" "
Rating 6 - Okay. 118 out of 904 reviews" "
Rating 4 - Poor. 46 out of 904 reviews" "
Rating 2 - Terrible. 47 out of 904 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Frances

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC not very good. Bed wasn’t so comfortable and room had musty smell.
Stayed 2 nights in Sep 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, breakfast, jetted tub and lots of channels on the tv. Will diffinitetly come again!
Stayed 1 night in Sep 2024

6/10 Okay

Spencer

Stayed 5 nights in Aug 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is affordable.
Stayed 1 night in Jul 2024

8/10 Good

maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went to the fair, so it was very close to walk. 15 min.
Stayed 2 nights in Aug 2024

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping team is awesome!!
Stayed 3 nights in Aug 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Terrence

Stayed 1 night in Aug 2024

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some Staffs/ Housekeepers is Rude.
Over all our stay was great and the person who assist us when we check in is nice. But when we are having breakfast the other day the woman on the front desk is not nice. She even told us a wrong information when i ask her a question on until what time is the breakfast serving. She was so rude and even not smiling to the customers. Most of the housekeepers is having a hard time on speaking English. I hope they learn some basic English language so that they can understand their customers. The last time is when we were about to check out. It’s not yet our time for check but the housekeeper wants us to go out on the room already. We are still double checking the room if we forgot some of our things but she is rushing us to leave. So rude. I don’t know if she was the head of the housekeepers.
Stayed 2 nights in Aug 2024

10/10 Excellent

hiep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Aug 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pretty good stay
Stayed here for the night while traveling home with our kids. Overall I would say our stay was good. The pros. The lady who checked us in was super nice and check in was easy. We told her that we had lost our iphone somewhere in our car so she called our phone for us. The breakfast was really good. I showed up for breakfast a few minutes before 9:30. The gal that was putting away everything was very sweet and said I could dish my breakfast up. They had the standard fare. Bagels, cereal, fruit and yogurt. They also had eggs & turkey sausage. The eggs were good and the turkey sausages were ok. The room was clean and the bed was exceptional. The cons. There weren’t enough parking spaces so you had to park in the parking garage. Since there weren’t any luggage carts you had to make multiple trips to unload. The area was a bit sketchy but not too bad. There was a pile of empty beer bottles outside our room. The walls are thin when someone uses the bathroom you can hear the water from flushing from another room. It was a bit noisy outside too. At 3 am someone was making a racket out in the parking lot. Was difficult to get enough sleep.
Stayed 1 night in Aug 2024

8/10 Good

Mara

Liked: Cleanliness, property conditions & facilities
I didn’t like the registration process, the lady at the desk was getting my info at the same time she was answering the phone calls making us wait in between each call. It took us 30 min before we finished registration bc of the lady being with people on the phone ridiculous after 3 hours drive nobody should be waiting that long.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Tks
Stayed 1 night in Aug 2024

4/10 Poor

Victor

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I made a reservation for two rooms since I have a big family. I also saw that the hotel offers connecting rooms so I went ahead with this one. When I arrived I was greeted by the office lady commenting on how it was so many of us. First thing she asked was how many rooms did we get? Im guessing she assumed we were trying to stay in one room. I asked if our rooms were connecting and she said they dont open them for safety reasons. They did give me rooms that were next to each other but regardless it was very inconvenient as I had to let my wife and daughters alone in one room. The hotel itself isn't too bad. The next morning room service came knocking on my door asking what time I was leaving mind you it was 8am and checkout isnt until noon. I had read other reviews that the staff was friendly I guess not all are.
Stayed 1 night in Aug 2024

10/10 Excellent

Katia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was amazing
Stayed 12 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Tks
Stayed 1 night in Jul 2024

10/10 Excellent

Jaime

Stayed 1 night in Jul 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024