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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe
Lobby
Reception
Exterior
Pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2650 Monterey Hwy, San Jose, CA, 95111
  • Santa Clara County Fairgrounds
    ‪15 min walk‬
  • CSU San Jose State University
    ‪4 min drive‬
  • San Jose McEnery Convention Center
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Combined shower/tub, hair dryer, towels, soap

Standard Room, 1 King Bed, Balcony, Pool View

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Queen Bed, Accessible, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western San Jose Central City

Hotel in South San Jose
This smoke-free hotel features a fitness center, a sauna, and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available once per stay.
SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a sauna and a fitness center.
SureStay Plus Hotel by Best Western San Jose Central City features a sauna and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business amenities consist of a business center, meeting rooms, and limo/town car service. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

SureStay Plus Hotel by Best Western San Jose Central City is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 10 per stay)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch TV with premium cable channels
  • Pay movies

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10.00 per stay
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Jose-Central
Holiday Inn Express Jose-Central Motel
Holiday Inn Express Jose-Central Motel San City
Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City San Jose
Hotel Holiday Inn Express San Jose-Central City San Jose
San Jose Holiday Inn Express San Jose-Central City Hotel
Hotel Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose Central City
Express Jose Central City Jose

SureStay Plus Hotel by Best Western San Jose Central City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 435 out of 963 reviews
Rating 8 - Good. 296 out of 963 reviews
Rating 6 - Okay. 131 out of 963 reviews
Rating 4 - Poor. 48 out of 963 reviews
Rating 2 - Terrible. 53 out of 963 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

abigail

Stayed 1 night in Feb 2025

10/10 Excellent

brandin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like that the fitness center is 24 hours even though we didn’t use it. The room is spacious but the only thing is that the heater was not warming after the second day.
Stayed 2 nights in Jan 2025

8/10 Good

Joselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room not insulated at all. Can hear every single noise outside the room.
Stayed 2 nights in Jan 2025

2/10 Terrible

Nikit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, smells horrible. And very expensive for the this level of hotel. And this is not an actual hotel but this is a motel. If it names itself as motel then it will suit its condition. Please dont take your family here. And I am pretty sure you can find better place than this for same or slightly higher amount. And each higher amount will be worth it in your life to escape this. I made huge mistake to book this for 3 days. And they wouldn’t refund when i ask them to checkout early as it is not a good place.
Stayed 3 nights in Jan 2025

6/10 Okay

Marco

Traveled with family
I needed two more towels as our reservation was for 4 people. The sign at the front desk says towels available at anytime . Asked for two more , half hour later they still didnt have any available. My wife and two daughters are here for a funeral and had to share two towels after we all showered. :)
Stayed 1 night in Jan 2025

6/10 Okay

Pablo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Gina M

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort

Is was disappointing

We’re here for a NCAA Volleyball Tournament and it’s 3 days event when I checked In front desk was very nice, after the tournament we got back to the hotel around 10 there was a bunch of guys hanging around by our door and next door guest was having party so about 12pm noise was so bad and my daughter who have a tournament the next day coudnt get sleep due to the noise we didn’t n complain we let it go. But the next day Sunday nite we got back to the hotel around 10:45 due to tournament was a little delayed n we just wanted to shower and sleep but around I was about to take a shower 11pm the hotel didn’t have a power we waited 11:30, 12, 12:30 my phone got 3% battery spoke to the front desk and told me he don’t know what was happening and trying to call the manager n not answering so around 12:45 I had to make a decision to get a room next door and cost me $169 plus tax due to the room was dark coudnt take a shower our phone is died and coudnt charge the agent that work at the front desk that he doesn’t and can’t tell us when will be the light be fix. So at this point we just want to shower and get ready for another tournament r Tomorrow the front desk lady who help us check out from our room 111 she will come contact her boss and let us know what happen or what can he do to compensate us for all the trouble
Stayed 2 nights in Jan 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Afshan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible old rooms with insects
Stayed 2 nights in Nov 2024

10/10 Excellent

Anthony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine for the one night stay. Quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Mavincia

Stayed 2 nights in Jan 2025

8/10 Good

Minh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good accommodation, meets the need

Good accommodations, clean room and beds. Would have given a better rating, because the water pressure in the shower was slow.
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2024

10/10 Excellent

Maria Teresa

Liked: Amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Clean room, quiet area except for the neighbor in room 107 (loud aguing and make up time), a bit of ants in the shower but was taken care of quickly, better breakfast options than other hotels and good customer service.
Stayed 2 nights in Jan 2025

8/10 Good

PETER

Stayed 1 night in Dec 2024

10/10 Excellent

Cami

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

This hotel was great! The room was large and comfortable, very clean. All staff- housekeeping, front desk, and breakfast- were all super nice and efficient. Parking was free, $100 deposit as stated in the description, breakfast was good. Will definitely stsy again for our next Sharks game!
Stayed 1 night in Jan 2025

8/10 Good

Rachael

Traveled with group
Liked: Cleanliness, staff & service
This is an affordable easy stay with wonderful staff. The facilities are really rundown. It was nice to have a pool and a few hot tubs. The restaurant on site is priced ridiculously and not worth it.
Stayed 1 night in Nov 2024

6/10 Okay

Frank

Floors ...carpet and bathroom floor not not clean. Overall everything else was okay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rachael Marie

Stayed 3 nights in Dec 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was always helpful and nice to me. I massively appreciated their kindness and patience towards me
Stayed 2 nights in Dec 2024

10/10 Excellent

Itzel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Mark

Gym was very limited. Sauna was nice. Spa tub not heated
Stayed 7 nights in Dec 2024