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Alajuela City Hotel & Guest House

2.5 star property

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Photo gallery for Alajuela City Hotel & Guest House

Courtyard
Lobby
Front of property
Garden
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
Avenida 3, Calles 2 y Central, 25 Este de Museo Juan Santamaria, Alajuela
  • Juan Santamaría Park
    ‪6 min walk‬
  • City Mall
    ‪19 min walk‬
  • Parque Viva
    ‪10 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪3 min drive‬

Room options

View all photos for Classic Room, Private Bathroom

Classic Room, Private Bathroom | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Classic Room, Private Bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Superior Room, Private Bathroom (Superior Room)

Superior Room, Private Bathroom (Superior Room) | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Superior Room, Private Bathroom (Superior Room)

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Private Bathroom

Deluxe Room, Private Bathroom | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, Private Bathroom

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Comfort Room - Shared Bathroom

Comfort Room - Shared Bathroom | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Comfort Room - Shared Bathroom

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Economy Room - Shared Bathroom

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Economy Room - Shared Bathroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About this property

Alajuela City Hotel & Guest House

Hotel in Agonía
This smoke-free hotel features a snack bar/deli, spa services, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available once per stay.
Alajuela City Hotel & Guest House offers 12 accommodations with hair dryers and ceiling fans. This Alajuela hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a snack bar/deli. Wireless Internet access is complimentary. This Alajuela hotel also offers spa services, a terrace, and a vending machine.

Alajuela City Hotel & Guest House is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 8 per night)

Food and drink

  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 8.00 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 2.26 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Los Volcanes Alajuela
Los Volcanes Alajuela
Hotel Los Volcanes
Alajuela City & Alajuela
Alajuela City Hotel & Guest House Hotel
Alajuela City Hotel & Guest House Alajuela
Alajuela City Hotel & Guest House Hotel Alajuela

Alajuela City Hotel & Guest House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 299 out of 430 reviews
Rating 8 - Good. 95 out of 430 reviews
Rating 6 - Okay. 23 out of 430 reviews
Rating 4 - Poor. 5 out of 430 reviews
Rating 2 - Terrible. 8 out of 430 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated their helpfulness in figuring out transportation! And the staff was so kind, the breakfast in the morning was great, and the area around is very walkable and convenient.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Ericka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dod not realize we would have no AC. It was very hot.
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, efficient and prepared staff. Helped me with my heavy suitcase. The room was clean and lovely. The hotel is unique, quaint and safe.
Stayed 1 night in Mar 2025

8/10 Good

R

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem. The doors don't keep out any noise, so it is quite loud with noise from within and without. Other than that it is very clean, the breakfast is delicious. A very neat little place.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

Leif

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little place in Alajuela with wonderful tucked away rooms off a small courtyard and the best staff. When we had to cancel at last minute, they were so gracious, and when we arrived for a second visit we found the place tranquil and serene. The access to the airport is very good via taxi as well.
Stayed 1 night in Mar 2025

8/10 Good

Janneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and made you feel at home. The breakfast was great and the room was comfortable. You are close to multiple dining options.
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot to rest San Jose

Cute location that had everything we needed. Rooms were clean, shower was hot, and it was a short walking distances to nice restaurants. Staff was helpful and friendly. We met a traveler from Europe who comes to Costa Rica a lot and this is the only place she stays! Note that the parking spot isn't very big if you have a rental car.
Stayed 1 night in Feb 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Alajuela. The hotel arranged a tour to Volcano Poas and area for us. It was fantastic. Great location near the museum, public parks, market and many dining options close by. Easy to walk anywhere in town. 10 minutes from the airport.
Stayed 2 nights in Feb 2025

10/10 Excellent

sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quaint historic hotel in the heart of the city. Easy walking to the museum and Central Park. It is like an oasis within the city. The staff is attentive and the rooms are clean and quiet. Breakfast is wonderful. Ask about parking as the city is very congested. Definitely recommended!
Stayed 1 night in Feb 2025

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very charming and clean. No free airport shuttle, but close enough that the cab is about $10. Convenient location.
Stayed 1 night in Feb 2025

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heart of the town

What an amazing place! And the history! Will be back Lord willing!
Stayed 1 night in Jan 2025

10/10 Excellent

Stormy

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience! Fabulous hospitality!

I had a fantastic 1 night stay at Alajuela City Hotel & Guest House! The hospitality and customer service was unmatched from the second I walked up the stairs. I felt very at home and was so impressed that they had my made-to-order breakfast ready for me before my early am departure. Definitely recommend for a stay near SJO.
Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An adorable little spot with tons of history. The room was comfortable and clean and the staff was phenomenal, giving great local restaurant recommendations and going above and beyond to assist us. Highly recommended!
Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alajuela guest house never disappoints us! Perfect for a night before or after air travel, just a 5 minute cab ride to the airport, and their desk is staffed 24/7. Love the historic charm of the building and the efficient rooms. Good breakfast and very helpful before our stay at setting us up a private, very reasonably priced tour of Poas volcano and waterfalls, coffee farm. Will keep returning here on our way in and out of San Jose airport!
Stayed 2 nights in Jan 2025

10/10 Excellent

Krista

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful. Room was clean. Breakfast was delicious. The property is well maintained.
Stayed 2 nights in Jan 2025

8/10 Good

Rabih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place, Good service

Pros: clean, good service, good breakfast, good location, comfortable. Cons: no safe in my room (although I never felt my stuff were in any danger) but still, room 7 overlooks breakfast courtyard area which is also used for relaxing by guests, makes it a bit tough to sleep in.
Stayed 2 nights in Jan 2025

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quaint hotel in alajuela

This hotel is quaint and lovely right by the Central Park in alajuela. There are several restaurants but not a ton. To see and do in the are. The staff were amazing and breakfast was very good. We had a superior room so our own bathroom and a/c.
Stayed 1 night in Dec 2024

10/10 Excellent

Azalia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Helpful Staff

The hotel is the best place to stay upon arriving from the airport at night. Breakfast was delicious. The staff was helpful with directions and recommendations. There's no free parking, but you can park behind the block for a fee. There's restaurants within the block.
Stayed 1 night in Dec 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

kevrette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

angela

Traveled with family
There’s several things to consider before booking this Hotel , this is not only a hotel it also runs like a Hostel , so if you don’t look very well in the description of the rooms , some of there rooms don’t have a private bathroom and no Tv , so it was a surprise for me because I thought I was booking a hotel, it’s very important for people that want to stay there to be very sure what room is that you are getting, also there’s no parking at the property you have to look for a parking place and pay , but it’s around the corner which is the positive side, the place is clean but if your looking for a nice place that’s quiet and have no hassles I don’t recommend staying in this Hotel/ Hostel , description of the amenities is not accurate, it is convenient the area because you can walk to restaurants and places
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint hotel in the heart of Alajuela

It's always a pleasure staying there. Smaller rooms, some have shared bathrooms, but the building is nice and well maintained. I think it's the staff that make the stay exceptional though; friendly, helpful service and always available to make your stay safe and comfortable. Be sure to have breakfast there if you can.
Stayed 1 night in Dec 2024