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Hotel Novo

3.0 star property

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Photo gallery for Hotel Novo

Breakfast, lunch, dinner served; Regional cuisine
Triple Room | In-room safe, desk, rollaway beds, free WiFi
Interior entrance
Lobby
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
100m N. del Hospital San Juan de Dios, Calle 14 Av Central y Primera, San José, San Jose
  • Central Park
    ‪8 min walk‬
  • Sabana Park
    ‪18 min walk‬
  • National Stadium of Costa Rica
    ‪4 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪18 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, desk, rollaway beds, free WiFi

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, rollaway beds, free WiFi

Triple Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, rollaway beds, free WiFi

Quadruple Room

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Novo

3-star hotel in Merced
A restaurant, a bar/lounge, and a 24-hour business center are available at this hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Hotel Novo offers 23 air-conditioned accommodations with safes and hair dryers. 32-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance.

Hotel Novo has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 10 AM.
Onsite venue - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Hotel Novo San Jose
Hotel Novo
Novo San Jose
Hotel Novo Costa Rica/San Jose
Hotel Novo Hotel
Hotel Novo San José
Hotel Novo Hotel San José

Hotel Novo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 73 out of 237 reviews
Rating 8 - Good. 110 out of 237 reviews
Rating 6 - Okay. 36 out of 237 reviews
Rating 4 - Poor. 9 out of 237 reviews
Rating 2 - Terrible. 9 out of 237 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel all fine!

The Hotel Novo was as described, great staff, hotel could do with some tlc but I was only one night here arriving late from the airport and heading to the Pacific next day. Room was clean, bed was comfy, WiFi worked fine and breakfast was much appreciated. Couldn't adjust the air con but that could have been user error from my side. Can't really complain from a price/quality point of view. Also there was no noise but I was not on the street side. Really handy if you are using the bus station.
Stayed 1 night in Feb 2025

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
It was ok for the price. Breakfast was ok. It's in a dodgy area, so don't go outside after dark on your own and keep phones, jewellery and valuables out of sight
Stayed 3 nights in Jan 2025

8/10 Good

Dany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Closed by parking are very expensive. Quite noisy between 5AM and midnight (note that i live country side). price is good for the location
Stayed 4 nights in Jan 2025

10/10 Excellent

manton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and food is great
Stayed 1 night in Jan 2025

10/10 Excellent

Allen

Stayed 1 night in Oct 2024

8/10 Good

hector de jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, to stay one night. The area doesn't look very safe
Stayed 1 night in Jan 2025

10/10 Excellent

Charles, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud traffic early in the morning and loud music in the evening.
Stayed 2 nights in Jan 2025

6/10 Okay

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort

Average: not too bad, not too good

It sufficed. Some of the fixtures and fittings (electrical sockets) did not work, could be cleaner, a bit run down and in a run down neighbourhood. Not too bad a place, also not too good
Stayed 1 night in Dec 2024

2/10 Terrible

Stan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located in the worst part of San Jose, there were people sleeping on the sidewalks which was piled with garbage, you were warned not to go out the Hotel during the night, I requested a refund of part of the fees, but they refused, I spent three nights and had to move to a safer area in San Juan, San Jose.
Stayed 8 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The only con was the low water pressure in the shower. Bear in mind that there's constant music from shops around during the whole day, if your room faces the street (it didn't matter to me in general, just when I had online meetings 😂)
Stayed 5 nights in Dec 2024

8/10 Good

Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right around the corner of the hotel is the central avenue. There are museums, parks, central market on both sides of the avenue. I can walk to them in less than 30 mins. It is also closed to various bus stations, such as the NICA, TICA and Terminal 7.10. In the night time, I prefer to take UBER. The staff are very nice. The hotel provided breakfast. The room is exactly same as the pictures.
Stayed 6 nights in Nov 2024

8/10 Good

Yomira Yanina

Liked: Staff & service, property conditions & facilities
Muy centrico , todo está Serca mcdonald's , el parque , almacenes , restaurante
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a very comfortable stay and the breakfast was excellent. It was perfect for what we needed and at a good price. The safe and one of the lights didn’t work. As it’s central, it is noisy in the mornings.
Stayed 1 night in Nov 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an ok place to stay at for 50 dlls a night. Beware that it is located at the very downtown of San Jose so besides the fact that fortunately I didnt go through any inconvenieces it still seemed somewhat unsafe specially if you are traveling with your girlfriend or kids. Dont expose them. Tourist locations are located nearby, I walked to those. Hotel functions were ok except for the fact that the water was coming out warm instead of hot. The staff was attenentive and helpful
Stayed 2 nights in Jun 2024

8/10 Good

Shawntez

Liked: Staff & service
Great place to stay if you want to get a real feel for San Jose. It’s not super pretty but I felt safe and it had everything I needed
Stayed 3 nights in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value in a great location.

We took the local bus from San Jose airport to the Tuasa bus station. Just a short walk from the station brought us to Novo hotel, which is located in the thick of the city. Walking from the hotel to the National Museum and other sights was easy and interesting, with shops, buskers and street sellers to explore on the way. The hotel itself is a little dated, but our room was big with a comfortable bed, got walk - in shower, fridge, good a/c and TV. The 24 hour reception gave us easy check out when we left at 5am to catch the bus back to the airport. This was a great place to stay in San Jose.
Stayed 2 nights in Aug 2024

10/10 Excellent

wayne

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! You can walk to nearby shops, parks, restaurants, and a bus station that goes to the airport. I love that we can leave our luggage and they have a place to hold it so we can drop our car off. The on-site restaurant is delicious and the staff are friendly and helpful. The room was clean and the bed was comfy. The street traffic can get a little noisy but I can easily fall back asleep. I have stayed here before and will continue to do so in the future.
Stayed 1 night in Jul 2024

8/10 Good

Travis, New York

Traveled with partner
Liked: Cleanliness, staff & service
A very basic but clean and friendly hotel. It is very close to the bus stations (ex: Tuaso bus to the airport)....2 minutes walk with luggage. The hotel is in the downtown, central market areas....lots of butcher shops, clothes shopping, fast food, and casinos. The breakfast is simply but good. The staff is friendly and professional. No luxury but safe, clean, and friendly.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Novo is a plain, decent hotel. Everything works. The staff is friendly and helpful. Good rates, with a good breakfast included. The neighborhood is typical of a busy city. Best of all, the hotel is around the corner from Avenida Central, a long, lively pedestrian mall that includes the vibrant Mercado Central.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is reliable and functional. The staff were friendly and helpful. The block in front of it isn't that great, but it's around the corner from the pedestrian mall that leads to the mercado and other shopping, food, and drinks. Very convenient. Good value.
Stayed 2 nights in Jul 2024

6/10 Okay

Nina Krishna

Traveled with group
Liked: Cleanliness, staff & service
Near central market
Stayed 3 nights in Jul 2024

6/10 Okay

Steven Joseph

Disliked: Amenities, property conditions & facilities
Ok
Stayed 2 nights in Jun 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024