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Hotel Portal Colonial

3.0 star property

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Photo gallery for Hotel Portal Colonial

Outdoor pool
Outdoor pool
Lobby sitting area
Lobby sitting area
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
200 Oeste y 200 Sur de Rostipollos, San Rafael, San José
  • Sabana Park
    ‪4 min drive‬
  • National Stadium of Costa Rica
    ‪5 min drive‬
  • Multiplaza Mall Escazu
    ‪7 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Single Room, 1 Twin Bed, Private Bathroom

Standard Single Room, 1 Twin Bed, Private Bathroom | In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room, 1 Twin Bed, Private Bathroom

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Exclusive Suite, 1 King Bed, Poolside

In-room safe, desk, iron/ironing board, free WiFi

Exclusive Suite, 1 King Bed, Poolside

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 1 King Bed, Private Bathroom

In-room safe, desk, iron/ironing board, free WiFi

Comfort Room, 1 King Bed, Private Bathroom

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Suite, 1 King Bed, Private Bathroom, Corner

Comfort Suite, 1 King Bed, Private Bathroom, Corner | In-room safe, desk, iron/ironing board, free WiFi

Comfort Suite, 1 King Bed, Private Bathroom, Corner

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Private Bathroom

Standard Room, 1 Queen Bed, Private Bathroom | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Private Bathroom

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 Bedroom

  • 174 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Portal Colonial

3-star San Rafael hotel close to National Stadium of Costa Rica
An outdoor pool, a bar/lounge, and a microwave in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a refrigerator in a common area, dry cleaning, and laundry facilities.
Hotel Portal Colonial offers 15 accommodations with safes and irons/ironing boards. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This San Rafael hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Hotel Portal Colonial features an outdoor pool, a terrace, and multilingual staff. A computer station is located on site and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers tour/ticket assistance, a garden, and laundry facilities. Complimentary uncovered self parking is available on site.

Hotel Portal Colonial is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hotel Colonial en Escazú Escazu
Colonial en Escazú Escazu
Colonial en Escazú
Hotel Portal Colonial Escazu
Portal Colonial Escazu
Hotel Colonial en Escazú
Hotel Portal Colonial Hotel
Hotel Portal Colonial San Rafael
Hotel Portal Colonial Hotel San Rafael

Hotel Portal Colonial Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 42 reviews
Rating 8 - Good. 10 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 3 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fabian

Traveled with partner
Liked: Amenities
Muy bonito
Stayed 1 night in Feb 2025

4/10 Poor

David

Traveled with group
Disliked: Room comfort

Wouldn’t recommend

There was no air conditioning. The jalousie windows wouldn’t close, so there was always outside noise. The TV didn’t have many channels and no instructions. I had to buy my own soap, shampoo and conditioner.
Stayed 3 nights in Jan 2025

4/10 Poor

Madison

Stayed 1 night in Jan 2025

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accommodated us when we came in on a late flight. Convenient location in a nice neighborhood
Stayed 1 night in Feb 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is family run and simple clean quiet place. They are friendly and helpful. For the price I’d be there again!
Stayed 3 nights in Jan 2023

8/10 Good

Dean

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

james

Liked: Staff & service, amenities, property conditions & facilities
Clean , safe , friendly staff , Highly recommend hotel close to shopping
Stayed 3 nights in Jul 2022

10/10 Excellent

Peter

Stayed 3 nights in May 2022

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff and excellent breakfast my only complaint was the toilet seat had a broken pin that held the seat together and they claimed i broke it even though i didn't and they charged me 20 us dollars to have it fixed but never fixed it..so it stayed broken for the rest of my stay.
Stayed 17 nights in Mar 2022

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget place to stay

Great budget hotel in a really good location, easy walking distance to Avenida Escazu mall. The owner is lovely, and The free breakfast in the morning was great. Coffee, orange juice, fruit, and a choice of eggs or pancakes. The pancakes were excellent. Great shower. Bed comfy but slightly firmer than I like. The only negative was that the AC was a bit noisy. When I’m back in San Jose, I would definitely stay here again.
Stayed 1 night in Oct 2021

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest host
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is absolutely incredible! Close to everything. The staff is very friendly & kind! There is great breakfast. Perfect place! Small Hotel ... not huge & overwhelming! 5 stars!! Will definitely be going back to this Hotel! 👌
Stayed 14 nights in Mar 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Hotel portal colonial Is an excellent B&B at a reasonable price. It is very clean and in an excellent neighborhood. It is only a few blocks from fast food restaurants and some reasonably nice restaurants. Just in case you forgot anything with your trip it’s only a few blocks from Walmart and a nice mall. Lucrecia and her staff are extremely helpful with Anything you need, from getting you day trips around the area to Getting your laundry done or most anything else you need. They are always smiling and happy. You couldn’t ask for a better place or better people.
Stayed 6 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good value for the price - not fancy.

Staff was very helpful and the room and common areas are clean. Curtains could be replaced with blackouts and ceiling could replace the floor fan which much too powerful for the size of this small room. No protector on the mattress or on the pillow.
Stayed 2 nights in Jan 2021

10/10 Excellent

Friedrich

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating. All shopping and restaurants when walking distance
Stayed 5 nights in Jan 2021

10/10 Excellent

Allan Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place!

It was great, quiet and very private
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
No TP n bathroom. Was not there for long. Got there late after 11:00 pm and the hotel was shut down. The desk clerk did let me in and got me checked in. Was not expecting much but toilet paper in the room is a given.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I like the Location of the property, is a secure area, the prices and staff
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
For the price you pay, the place is great. Quiet, clean and very low cost
Stayed 4 nights in May 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good small local hotel in Costa Rica

Great small hotel - more like a commercial bed and breakfast. Located in a suburb of San Jose CR - Escazu in San Rafael. Very nice area. Food in the area is excellent whether at Tippico (local food) or Italian or American. Close to highway, shopping mall and local shopping.
Stayed 9 nights in Oct 2018

8/10 Good

Bob, Palmetto Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff... Bilingual would be nice. Walking distance to most eateriescand mall
Stayed 9 nights in Jul 2018

6/10 Okay

Verified traveler

Good enough

Not bad, affordable, not 5 star but convenient, served the purpose for two nights stay
Stayed 2 nights in May 2017