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Hotel Valencia Santana Row

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Valencia Santana Row

Exterior
Exterior
Premium bedding, minibar, in-room safe, desk
Street view
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Pool
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
355 Santana Row, San Jose, CA, 95128
  • Santana Row Shopping Center
    3 min walk
  • Westfield Valley Fair Shopping Mall
    4 min walk
  • Winchester Mystery House
    6 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    10 min drive

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • 355 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The Row Hotel, BW Signature Collection

Pet friendly
Parking included
Free WiFi
Air conditioning
4.2 out of 5, Very Good, (214)
The price is $181
per night
includes taxes & fees
Dec 7 - Dec 8
The Row Hotel, BW Signature Collection

About this property

Hotel Valencia Santana Row

4-star San Jose hotel steps from Santana Row Shopping Center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace, and valet parking.
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Valencia Santana Row features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 3 meeting rooms, and limo/town car service. This Mediterranean hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel Valencia Santana Row is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
Hotel Valencia Santana Row has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 70 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, and elegant
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Stayed 2 nights in Aug 2024

10/10 Excellent

Kennedy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Aug 2024

10/10 Excellent

Catalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Very friendly and helpful, provided information to the best of their knowledge and tried their best to make our stay comfortable and easy. We dined at Oveja Negra as well, unfortunately we were sat at a dirty table, although there were other options available too. As a restaurant manager myself, I was a little bummed by it but luckily the service was good. Valet staff and bouncers were great too, very friendly and helpful. Overall we enjoyed our stay.
Stayed 2 nights in Aug 2024

8/10 Good

Jonna

Traveled with group
Liked: Staff & service
The property was nice. My room was a little tired. For spending over $500, I would have expected a more updated/newer bathroom. For that reason and that price point, I would not stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Consuelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderful and well maintained. It has easy access to great dinning options and shopping. Wonderful place for a weekend get away!
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that everything is so accessible..dinning, shopping, etc
Stayed 2 nights in Aug 2024

8/10 Good

Aurora, Whittier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Room a bit older. Rooftop bar very expensive. Third floor bar catered to young and trendy.
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Stayed 3 nights in Jul 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Thomy

Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Darryl

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place would stay again
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Valencia was excellent! The beautiful courtyard area for breakfast felt like we were in Europe. The upstairs bar had an excellent after dinner club like vibe. The shopping and restaurant selections were amazing too. We had a balcony overlooking the area with Palm trees and mountains in the distance. Would highly recommend.
Stayed 1 night in Jul 2024

10/10 Excellent

Rosendo

Best day ever
The last stay at hotel Valencia was an experience of a lifetime. I proposed to my now fiancé and it was perfect. I was upgraded to a suite and man was I impressed. Thank you again for making this important day extra special and a day I will never forget.
Stayed 1 night in Jul 2024

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for work, nice view
Stayed 5 nights in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent - beautiful room, clean, safe and accessible to amenities galore!
Stayed 2 nights in Jul 2024

6/10 Okay

ashley

Upon arrival, valet wasn’t the best. They didn’t communicate effectively. I had to ask how I’d retrieve my car and get my own luggage. When I got to the front desk, service was decent. The front desk wasn’t unfriendly but not friendly either. I didn’t get a full view overview of the property so a lot I found out from other guests. Lastly, my room was not very clean. It was stuffy and dusty. The vents were filled with dust too. I love Santana row and this hotel is very convenient for walking around and across the street to the mall. If not for the proximity to Santana row, I probably wouldn’t stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Lauren

Stayed 1 night in Jul 2024

8/10 Good

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous getaway with my teenage daughter!
Stayed 1 night in Jul 2024