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Hotel Valencia Santana Row

4.0 star property

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Photo gallery for Hotel Valencia Santana Row

Exterior
Lobby
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior
Street view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Room service

Explore the area

Map
355 Santana Row, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪3 min walk‬
  • Winchester Mystery House
    ‪6 min walk‬
  • SAP Center at San Jose
    ‪7 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪10 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • 355 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Hotel Valencia Santana Row

4-star San Jose hotel steps from Santana Row Shopping Center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace, and valet parking.
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Valencia Santana Row features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 3 meeting rooms, and limo/town car service. This Mediterranean hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel Valencia Santana Row is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
Hotel Valencia Santana Row has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 70 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nelson

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor management by the top at SR Valencia Hotel
After spending $24 dollars per drink at the bar when once room while talking with friends around 11:30pm on a Saturday night the front desk called to say someone complained about noice even though he didn’t even have music on. My room was next to the elevator where you can hear noice through the night due to the proximity to it I called the manager today and he hung up on me because he said 10pm starts at 10pm which I’ve never heard of, I asked him to email me those rules and he said he no longer wanted to discuss it and hung up and I called back he instructed the front desk not to transfer the call. This attitude is not what I expect from a hotel that I’ve stayed at for many years. The manager is not a leader to such hotel group. If the called was recorded you should listen to it. In stead of trying to understand my concerns he got combative then told me that I was because I didn’t accept his 10pm nonsense curfew on a Saturday night when the hotel’s bar/club is open until 2am a floor below my room
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staffs, Beautiful building and Nice comfortable room but the heater wasn’t work well at night.. Overall was great!
Stayed 1 night in Jan 2025

10/10 Excellent

Judson

Stayed 1 night in Dec 2024

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room with tasteful decoration
Stayed 1 night in Jan 2025

2/10 Terrible

Letecia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Santana Row
Great ambiance.
Stayed 1 night in Jan 2025

6/10 Okay

Xuan

Stayed 3 nights in Nov 2024

10/10 Excellent

Fernanda

Stayed 1 night in Dec 2024

10/10 Excellent

Caressa

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Ai.

Stayed 2 nights in Dec 2024

10/10 Excellent

wendell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Dec 2024

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they upgraded us for our anniversary and room was gorgeous and so was the view! Room was super clean and comfortable the bed felt amazing ! The staff was amazing and made us feel comfortable and welcomed!
Stayed 1 night in Dec 2024

6/10 Okay

Nate

Stayed 2 nights in Dec 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jennifer

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoys stay
Stayed 1 night in Dec 2024

6/10 Okay

Xuan

Traveled with family and small children
Average
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Seung hyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 3 nights in Nov 2024

10/10 Excellent

sargon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good staff
Stayed 1 night in Nov 2024

10/10 Excellent

Malegu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Next time will comeback
Stayed 1 night in Nov 2024