See all properties

InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property

Choose dates to view prices

Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

Aerial view
Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Couples treatment rooms, sauna, steam room, Turkish bath

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Breakfast available
  • Parking available
  • 24/7 front desk
$252
includes taxes & fees
Sep 13 - Sep 14

Explore the area

View in a map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Multiplaza Mall Escazu
    ‪2 min walk‬
  • Hospital Cima San José
    ‪17 min walk‬
  • Avenida Escazú Shopping Center
    ‪1 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Club Lounge Access

  • 427 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

9.6 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Club Lounge Access

9.0 out of 10
Wonderful
(4 reviews)
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Pool View)

Room amenity

Premium Room, 1 King Bed, Club Lounge Access (Pool View)

  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Top Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Club Lounge Access (Top Floor)

  • 840 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Room, 2 Double Beds, Accessible, Club Lounge Access

Room amenity

Club Room, 2 Double Beds, Accessible, Club Lounge Access

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access (Pool View)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Club Lounge Access (Pool View)

  • 840 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds

Room amenity

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room

  • 420 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Club Lounge Access

  • 840 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, Pool View

Room amenity

Classic Room, 2 Double Beds, Pool View

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from room

Costa Rica Marriott Hotel Hacienda Belen

  • Pool
  • Spa
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 1,000 reviews
Costa Rica Marriott Hotel Hacienda Belen

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

5-star San Rafael hotel connected to a shopping center, walkable to Multiplaza Mall Escazu
Along with 4 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
InterContinental Costa Rica at Multiplaza Mall by IHG offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

InterContinental Costa Rica at Multiplaza Mall by IHG features a full-service spa, 3 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and 21 meeting rooms. Event facilities measuring 31215 square feet (2900 square meters) include a conference center. This luxury hotel also offers a children's pool, a sauna, and a terrace. Onsite parking is available (surcharge). A total renovation of this property was completed in March 2020.

InterContinental Costa Rica at Multiplaza Mall by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Factory - Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
The Market - Overlooking the pool and garden, this bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Zambra - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (31,215 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Renovated entire property - March 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 406 out of 694 reviews
Rating 8 - Good. 158 out of 694 reviews
Rating 6 - Okay. 62 out of 694 reviews
Rating 4 - Poor. 26 out of 694 reviews
Rating 2 - Terrible. 42 out of 694 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricio, San José del Cabo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option with a mall feet away
Stayed 1 night in May 2025

10/10 Excellent

Patricio, San José del Cabo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful outdoor pool and very close to a mall
Stayed 1 night in May 2025

8/10 Good

Mike Van Der, Noord

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Alexander

Stayed 1 night in Apr 2025

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Stayed 2 nights in Apr 2025

2/10 Terrible

steven

Disliked: Cleanliness
Stayed 1 night in Apr 2025

2/10 Terrible

Jose

Stayed 1 night in Mar 2025

10/10 Excellent

Georgia Clare

Stayed 2 nights in Apr 2025

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose Miguel, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience. Highly recommend
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 1 night in Apr 2025

10/10 Excellent

Gregg

Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service

Not worth the $500

Arrived at 11, they said that room wasn't ready but would be and they would priority the cleaning. We came back at 1, room was still not ready but check-in wasn't until 3 so we were okay, we arrived again at 3 and room was still not ready. We left and came back at 5:30 and room was still not ready. We didn't get into the room until after 6pm. Room was not as advertised. No sitting area, not on top floor. Not sound proof. There was a wedding and the music was blasting until 2am. Very very disappointing. Also, lobby smelled like paint thinner. We asked to talk to a manager and they said manager was too busy to talk to us.
Stayed 1 night in Mar 2025

2/10 Terrible

Nicole

Traveled with partner
Disliked: Staff & service, amenities
I was asked if i wanted the breakfast and happy hour. I was told it was $60 a day. After I realized i did not need it the last day due to checking out at 4am. I tried to get a refund for the last day. Then was told since i agreed to the breakfast and happy hour that was for the upgraded room. That was NEVER communicated to me. To make matters worse, this so called upgrade room had roaches in it. After i complained i got moved to a suit.
Stayed 4 nights in Mar 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and business.
Stayed 6 nights in Feb 2025

2/10 Terrible

Rodrigo

Business traveler
Liked: Staff & service, property conditions & facilities
Air conditioning did not work. Dated Bedrooms In the original tower Terrible
Stayed 1 night in Feb 2025

6/10 Okay

Carlos, Doral

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bed was old and horribly lumpy, as a couple we were forced to sleep apart because there was a huge ridge in the middle of the bed, and completely sunken on either side. We barely slept because of this. Absolutely not fitting for a hotel of this price and category. The room also smelled musty from the air conditioning. Overall a very big disappointment, especially for the price I was charged. The only redeeming quality was the food, which was quite good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Franci, Placitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Roric, White Plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that I needed was available inside the hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jessica

Disliked: Cleanliness, property conditions & facilities

Intercontinental San Jose Costa Rica

It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
Stayed 3 nights in Jan 2025

6/10 Okay

Alejandro

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The hotel is very well located. I booked a room with a pool view but unfortunately, the person from reception gave us another room with no nice view. If you try to call the front desk or even room service you will be lucky to get through, the hallway was dirty, and when we arrived to the hotel no one helped us with our luggage not even a welcoming greet, was not what I expected, until now I still have problems with my payment, the hotel still has my preauthorization charge and not my final charge after my departure.
Stayed 5 nights in Jan 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Close to good shopping you can walk but crossing is a bit of a risk jaja
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Mi prometido y yo nos quedamos en esta propiedad al menos cuatro veces al año y la recomendamos encarecidamente. Hotel or condo nowMy fiancé and I stay at this property at least four times a year we highly recommend
Stayed 1 night in Jan 2025