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Sonesta ES Suites San Jose Airport

3.0 star property

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Photo gallery for Sonesta ES Suites San Jose Airport

Exterior
Room amenity
Combined shower/tub, hydromassage showerhead, free toiletries
Premium bedding, pillowtop beds, desk, laptop workspace
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking available
  • Gym
  • Laundry

Explore the area

Map
1602 Crane Ct, San Jose, CA, 95112
  • PayPal Park
    ‪4 min drive‬
  • San Jose Flea Market
    ‪4 min drive‬
  • CSU San Jose State University
    ‪7 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed (One Bedroom)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed (One Bedroom)

  • 533.7 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

  • 533.7 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

  • 533.7 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

  • 533.7 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility Tub Two Bedrooms)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Mobility Tub Two Bedrooms)

  • 747.2 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Two Bedroom)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, Multiple Beds (Two Bedroom)

  • 747.2 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Two Bedroom)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, Multiple Beds (Two Bedroom)

  • 747.2 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

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About this property

Sonesta ES Suites San Jose Airport

3-star hotel in Trimble Business Area
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk. Weekly housekeeping is available.
Sonesta ES Suites San Jose Airport offers 114 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Sonesta ES Suites San Jose Airport features an outdoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. A business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fireplace in the lobby, laundry facilities, and a convenience store. Onsite parking is available (surcharge).

Sonesta ES Suites San Jose Airport is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

Chinese (Cantonese), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from December 19 2024 to February 28 2025 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10 per day
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: USD 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn San Jose
Holiday Inn Staybridge Suites
Holiday San Jose
San Jose Holiday
San Jose Holiday Inn
Staybridge Suites San Jose Aparthotel
Staybridge Suites Holiday Inn
Staybridge Suites Holiday Inn San Jose
Staybridge Suites Holiday San Jose
Staybridge Suites by Holiday Inn San Jose
Staybridge Suites Jose
Staybridge Suites San Jose Hotel San Jose
San Jose Staybridge Suites

Sonesta ES Suites San Jose Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 883 reviews
Rating 8 - Good. 195 out of 883 reviews
Rating 6 - Okay. 95 out of 883 reviews
Rating 4 - Poor. 57 out of 883 reviews
Rating 2 - Terrible. 51 out of 883 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paulina, San Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach hotel.
Joel, a front desk employee was rude, disrespectful and arrogant to me. No HOT breakfast was served due to hotel construction and roaches were present in the bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Nouphone

Stayed 3 nights in Nov 2024

10/10 Excellent

Ken

Stayed 1 night in Nov 2024

4/10 Poor

Lloyd

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Under Construction
We picked the hotel for the spa and breakfast. The hotel pool and spa were under construction and because of construction no hot breakfast which was not noted at booking.The room was comfortable.
Stayed 1 night in Oct 2024

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Room comfort
Great stay!
We've stayed here multiple times. It's always nice but they're going through a renovation right now which I'm sure will turn out great. We love the rooms especially with a full kitchen. We'll be back for sure. And the staff has always been great!
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Amos

Stayed 3 nights in Nov 2024

10/10 Excellent

Alan James

Stayed 3 nights in Oct 2024

4/10 Poor

Ventasia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Quality
They were renovating, which they did not mention at all on the site. There was no lounge area, there was a small little door that was very confusing to walk-through to get to the people at the front desk and they were not friendly at all. Everything was a mess in there furniture all over the place. The pool was closed and the Jacuzzi did not work, which was also not listed on their site. The breakfast was grab a bag out the refrigerator, which had nothing but a small water, one yogurt and a protein bar in it. Half the time the door was locked so he couldn’t even go to ask questions. And the front of the building was in the court right across the street from a bunch of homeless people with campers and tents and everything out there it was very scary at night time. I was afraid to leave my car out there, and there was only minimum parking because of the renovation so I parked all the way in the front under a light. I have been at other Sonesta and I love them, but this had to be the worst one ever.
Stayed 2 nights in Nov 2024

8/10 Good

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good experience with this suite. Had a few problems but they were taken care of quickly. Staff was nice and informative. Will stay again.
Stayed 7 nights in Nov 2024

10/10 Excellent

Saturnina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Daniela

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Okay stay
Renovations were being done during our stay which caused breakfast to be on the go with only one option of yogurt and an apple in a bag. This was an issue for us since we did book this place because they offered breakfast. We had to spend extra money on breakfast outside the hotel. Cleanliness was okay, we found a couple hairs in our towels and the bathroom tub was leaking water.
Stayed 2 nights in Nov 2024

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and would stay here again. However, the property does need some upgrades and our room was missing some items. Otherwise, the hotel is good for families and offers 2 bedroom rooms. I wish they had tables in the rooms to eat.
Stayed 3 nights in Nov 2024

2/10 Terrible

Bronson

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible and misleading
We never stayed. I canceled our reservation. Property was dirty, did not look like photos. Property was under going construction and nothing was noted about it on the website. Didn’t offer their regular breakfast due to construction. Also huge red flag was all the homeless camped out in front of thr property. I did not feel safe their at all.
Stayed 2 nights in Nov 2024

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2024

10/10 Excellent

Jerrenda, Baton Rouge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except we think it was a queen bed and not king size bed that we paid for. We used Sonesta iin Jacksonville, Fl last year and the bed was much bigger for the king bed. We liked that it was close to Levi's Stadium!!! Also need more items in kitchen. We had to request a skillet and other stuff to cook
Stayed 3 nights in Oct 2024

6/10 Okay

Gadiraju

Business traveler
Liked: Staff & service, amenities
The 2 bed room suite is good with 2 separate attached baths. The hotel is currently under renovation and only bagged breakfast is provided. The internet is too slow and unusable from 5 pm to 11 pm.
Stayed 15 nights in Oct 2024

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
The property is currently renovating the lobby, and other areas . . . unfortunately for the guests the continental breakfast which was promised by online booking, is only a bag&go type, . . . the phones in the room did not work well, but mgmt allows use of their phone . . . the accessible room which we had, bathroom shower did not have proper drainage, which led to water spreading to different areas of the bathroom . . . .
Stayed 15 nights in Oct 2024

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t wast your money.
The hotel was under construction, with excessive noise and worker traffic. Our room had mice, informed management and they did nothing. Our deposit was not returned, because we had a pet with us. They even lied about returning deposit. Left the room much cleaner than when we arrived. Had a sense when we checked in, should have listened to my instincts.
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Stayed 2 nights in Oct 2024

4/10 Poor

Larry, Waldorf

Liked: Cleanliness
Stayed 4 nights in Oct 2024