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The Row Hotel, BW Signature Collection

3.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Exterior
Lobby
Lobby lounge
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Gym
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    ‪12 min walk‬
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Santa Clara Valley Medical Center
    ‪19 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(15 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(4 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby

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Pool
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Parking included
Free WiFi
4.4 out of 5, Excellent, (1002)
The price is $308
per night
includes taxes & fees
Feb 2 - Feb 3
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About this property

The Row Hotel, BW Signature Collection

3-star San Jose hotel close to Santana Row Shopping Center
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are onsite.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.
The Row Hotel, BW Signature Collection features a 24-hour fitness center, a vending machine, and express check-in. The property has a 24-hour front desk. Onsite self parking is complimentary.

The Row Hotel, BW Signature Collection is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 146 out of 257 reviews" "
Rating 8 - Good. 54 out of 257 reviews" "
Rating 6 - Okay. 23 out of 257 reviews" "
Rating 4 - Poor. 14 out of 257 reviews" "
Rating 2 - Terrible. 20 out of 257 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rajendra, Seattle

Bath tub was old with some top layer peeled off.
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No.
The pics online were nice so we thought we would give Best Western a try. Big mistake. Our room was rundown and dirty. The beds were comfy. We wore shoes in the shower because it was so dirty. They did not clean our room until I requested it as our garbage was overflowing. I was told to get my own towels from a cabinet in the kitchen. There was rarely anyone at the front desk. The majority of our interaction was with a computer. We never saw any security on the property. Two strange men walked into our room at 11pm using the key code on the door. They never told us who they were or what they wanted. They did not have anything that identified them as employees. That was unnerving. The underground parking was nice as were the couple employees we did interact with. Not good.
Stayed 5 nights in Oct 2024

10/10 Excellent

Heather

Stayed 1 night in Sep 2024

8/10 Good

Derek

Stayed 1 night in Sep 2024

8/10 Good

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff entered room before 11am despite approved late check out and despite us yelling out “no!” “No!” And “No service please!!” We had to call in for reinforcement . Otherwise check in was easy - associate was friendly and great, as was the person who took the reinforcement call upon unexpected entry by (housekeeping) staff. Room was clean and well-appointed.
Stayed 1 night in Sep 2024

10/10 Excellent

Mishele, Port Ludlow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really didn’t like checking in with someone by computer but our stay was comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ruth

Stayed 1 night in Aug 2024

10/10 Excellent

Mohammad

Stayed 1 night in Sep 2024

10/10 Excellent

Karrie, Monterey Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Odalys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nic

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Arda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible car park, large room and for any issues, staff is always ready either by the screen or onsite. However, a lot of sound coming from outside from cars and fans, also more could've been provided in the fridges as only 2 water bottles is not much. Otherwise great place if want to visit San Jose for a few days and will be using Uber to anywhere you go.
Stayed 5 nights in Sep 2024

10/10 Excellent

Azin, Mission Viejo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK. I wasn’t too crazy about what it looked on the outside. Overall, the inside of the building was nice and clean. The rooms were nice and clean as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and no issues overall.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Row BW San Jose
The staff cared about the quality of or stay and was eager to help in any way. The room was spotless!
Stayed 4 nights in Aug 2024

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
Stayed 1 night in Aug 2024

10/10 Excellent

Vicki

Liked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

NORA JANE

Stayed 1 night in Aug 2024

10/10 Excellent

Jolissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable!
Stayed 2 nights in Aug 2024