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The Row Hotel, BW Signature Collection

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk
Lobby lounge
Exterior
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking included
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Gym
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    12 min walk
  • Falafel's Drive-In
    2 min walk
  • Race Station
    3 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    8 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Aloft San Jose Cupertino

Pool
Pet friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1001)
The price is $134
per night
includes taxes & fees
Jan 1 - Jan 2
Aloft San Jose Cupertino

About this property

The Row Hotel, BW Signature Collection

3-star San Jose hotel close to Santana Row Shopping Center
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are onsite.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.
The Row Hotel, BW Signature Collection features a 24-hour fitness center, a vending machine, and express check-in. The property has a 24-hour front desk. Onsite self parking is complimentary.

The Row Hotel, BW Signature Collection is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 137 out of 242 reviews" "
Rating 8 - Good. 52 out of 242 reviews" "
Rating 6 - Okay. 22 out of 242 reviews" "
Rating 4 - Poor. 12 out of 242 reviews" "
Rating 2 - Terrible. 19 out of 242 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Odalys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nic

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Arda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible car park, large room and for any issues, staff is always ready either by the screen or onsite. However, a lot of sound coming from outside from cars and fans, also more could've been provided in the fridges as only 2 water bottles is not much. Otherwise great place if want to visit San Jose for a few days and will be using Uber to anywhere you go.
Stayed 5 nights in Sep 2024

10/10 Excellent

Azin, Mission Viejo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK. I wasn’t too crazy about what it looked on the outside. Overall, the inside of the building was nice and clean. The rooms were nice and clean as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and no issues overall.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Row BW San Jose
The staff cared about the quality of or stay and was eager to help in any way. The room was spotless!
Stayed 4 nights in Aug 2024

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
Stayed 1 night in Aug 2024

10/10 Excellent

Vicki

Liked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

NORA JANE

Stayed 1 night in Aug 2024

10/10 Excellent

Jolissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable!
Stayed 2 nights in Aug 2024

8/10 Good

Otis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and I loved the room color as well as the jetted tub!
Stayed 1 night in Aug 2024

10/10 Excellent

Sherri

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Carol, Edmonds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Santana Row
Stayed 1 night in Aug 2024

6/10 Okay

Barrington

Liked: Staff & service
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Stayed 1 night in Aug 2024

4/10 Poor

Shazia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds were quite uncomfortable and the pillows were very elevated. The room we paid for we didn’t get unfortunately and when we brought it up to the manager onsite he mentioned all the other rooms were booked but accommodated us the next day. There were cobwebs in the room. On our last night, someone walked into our room while we’d were sleeping. It was an unfortunate experience. The plus side was the breakfast and LED lighting I during the second night.
Stayed 2 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay
Stayed 1 night in Aug 2024

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were overall very nice! The bathroom was awkward in layout and the shower head really ruined the overall stay. The shower head doesn’t maintain a consistent temperature and none of the settings spray normally. It spits everywhere. Definitely not good enough to wash your hair. If that was fixed it would be 5/5
Stayed 3 nights in Aug 2024

8/10 Good

Lihua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Stephanie

Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, property conditions & facilities
Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.
Stayed 1 night in Aug 2024