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The Westin San Jose

4.0 star property

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Photo gallery for The Westin San Jose

Experience the grandeur of our elegantly designed lobby, featuring a long reception desk, a stunning chandelier, and comfortable seating areas.
Relax in a spacious bathroom with a large oval-shaped bathtub, glass shower enclosure, and ample storage.
Relax in this elegantly furnished living area with a curved sofa, matching armchair, and round coffee table.
Cozy retreat with a neatly made bed and a decorative headboard.
Experience the serene ambiance of our elegantly designed lobby, featuring a lush vertical garden, a grand chandelier, and comfortable seating areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Pet friendly
  • Laundry

Explore the area

Map
302 South Market Street, San Jose, CA, 95113
  • San Jose McEnery Convention Center
    ‪2 min walk‬
  • CSU San Jose State University
    ‪7 min walk‬
  • SAP Center at San Jose
    ‪16 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(42 reviews)
  • 253 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(39 reviews)
  • 253 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds

  • 400.00 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed

  • 298.00 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Penthouse, 1 King Bed

  • 298.00 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 298.00 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed

  • 298.00 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 253 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Mobility Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • 253 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 Queen Bed, Non Smoking

9.2 out of 10
Wonderful
(28 reviews)
  • 220.00 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Experience the classic charm of our lobby, featuring a stunning chandelier, comfortable seating, and beautiful artwork.

Four Points by Sheraton San Jose Downtown

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, (1005)
$136 nightly
The price is $136 total
includes taxes & fees
Four Points by Sheraton San Jose Downtown

About this property

The Westin San Jose

4-star hotel in Downtown San Jose
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and conference space. Change of towels is available on request.
The Westin San Jose offers 171 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 7 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 8849 square feet (822 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Westin San Jose is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Il Fornaio - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 51 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 30 for adults and USD 10 to 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Il Fornaio

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • 8,849 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1926
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 1:00 AM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night (maximum USD 250.00 per stay), plus a one-time cleaning fee of USD 250.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 30.00 for adults, and USD 10.00 to 30.00 for children
  • Covered valet parking fee: USD 51 per night (in/out privileges)
  • Pet fee: USD 40 per pet, per night (maximum USD 250.00 per stay) plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 AM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Claire Hotel
Claire Sainte
Hotel Sainte
Hotel Sainte Claire
Sainte Claire
Sainte Claire Hotel
Sainte Claire Hotel San Jose
Sainte Claire San Jose
Sainte Hotel
Westin San Jose Hotel
Westin San Jose
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
The Westin San Jose Hotel
The Westin San Jose San Jose
The Westin San Jose Hotel San Jose

The Westin San Jose Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 622 out of 1006 reviews
Rating 8 - Good. 189 out of 1006 reviews
Rating 6 - Okay. 95 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 51 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amie

Stayed 1 night in Mar 2025

10/10 Excellent

Megann

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean environment
Stayed 1 night in Apr 2025

8/10 Good

Greg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking across the street.
Stayed 1 night in Mar 2025

8/10 Good

Lindsey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

sara

Liked: Cleanliness
N/a
Stayed 2 nights in Apr 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vintage curb appeal, stellar staff, and a beautiful, efficient room.
Stayed 1 night in Apr 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Westin. It’s an older hotel but is well taken care of. It’s only a few blocks from San Pedro Square where there are plenty of restaurants. I was able to find a parking lot a few blocks away that charged $20 to park over night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom smelled like mold/sewage, like air was backing up through the sewage line. We arrived late at night so didn't ask for a room change. Had to shut bathroom doors and keep fan on to lessen the odor. The room was clean but smell was pretty strong.
Stayed 1 night in Apr 2025

10/10 Excellent

Gladys

Stayed 4 nights in Mar 2025

6/10 Okay

Erin

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Meh hotel , area

The hotel bathroom was musty ,hard water buildup, and looked like it needed to be remodeled. You can hear the noise from the streets like homeless people yelling . Not much going on in the area of the hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Prynka

Stayed 2 nights in Mar 2025

10/10 Excellent

Opeyemi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendly front desk staff.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice. I liked the tiled shower and rainfall shower head. Location was convenient.
Stayed 1 night in Mar 2025

10/10 Excellent

Nicolaas

Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property with character on the outside, but mostly refurbished on the inside. The elevator clearly is older. Bed was firm, but comfortable, shower was fine. Good quality for the money, would stay here again on an overnight trip to SAP Center.
Stayed 1 night in Mar 2025

10/10 Excellent

Nathan

Stayed 1 night in Feb 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking was full we had to park across the street . Overall was a great stay rooms are very small
Stayed 1 night in Mar 2025

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I this place was perfect for our weekend vacation. I would definitely recommend anyone to stay here.
Stayed 1 night in Mar 2025

2/10 Terrible

Jessie

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Extremely Disappointing Stay – No Follow-Up, No Accountability As a loyal member of this hotel chain, I had much higher expectations for my stay at the Westin San Jose — but I left extremely disappointed and frustrated. I experienced several issues during my visit and have now gone over two months without a single response from management, despite leaving multiple messages and requests for a call back. First, housekeeping removed all my used towels but never replaced them with clean ones. I only discovered this when I returned from work completely exhausted and had to call and wait for replacements — a basic service that should not have been overlooked. Even worse, I was repeatedly disturbed by loud and explicit sexual noises from the room next door. I had hoped to rest during the day due to jet lag, but the noise made it impossible. It continued into the night and again in the early morning, waking me up. I called the front desk, but they couldn’t move me or offer any real solution, so nothing changed. For a business traveler trying to get rest, this was unacceptable. What upsets me most is the lack of follow-up or accountability. As a member of this hotel group, I expected at least a courtesy response — but after two months, still nothing. The walls are paper thin, the service was inattentive, and there was no effort to resolve or even acknowledge my concerns. I would not recommend this hotel to anyone seeking rest, professionalism, or a family-friendly environment.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical property. The lobby was really pretty, especially the ceilings. Staff was very friendly and welcoming. Lots of dining options nearby. Beds are comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenience, comfort, and care at the Westin

The Westin was a convenient, 1 minute walk from the convention center. Since there were thousands of attendees, this made the experience more enjoyable. Although my room was a bit small, the venue had everything I needed. Also, the bed was very comfortable and the staff were welcoming and kind. I would definitely book this hotel again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 6 nights in Mar 2025