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Urban Green Hotel & Suites

4.0 star property

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Photo gallery for Urban Green Hotel & Suites

Front of property
Interior
Reception
Deluxe Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
Avenida Primera, Calles 1 y 3, San José, San José, 10101
  • Morazan Park
    ‪3 min walk‬
  • National Theater
    ‪4 min walk‬
  • Central Park
    ‪4 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room, Ensuite

Minibar, in-room safe, laptop workspace, soundproofing

Family Room, Ensuite

  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room, Ensuite - No Window

Standard Double Room, Ensuite - No Window | Minibar, in-room safe, laptop workspace, soundproofing

Standard Double Room, Ensuite - No Window

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Presidential Suite, Ensuite

Presidential Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Presidential Suite, Ensuite

  • 1184 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Superior Double Room, Ensuite

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Deluxe Suite, Ensuite

Deluxe Suite, Ensuite | Living room | 42-inch flat-screen TV with cable channels, TV

Deluxe Suite, Ensuite

  • 753 sq ft
  • Sleeps 2
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, Ensuite

Junior Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Junior Suite, Ensuite

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Urban Green Hotel & Suites

4-star hotel in Carmen
A fitness center, a steam room, and spa services are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Urban Green Hotel & Suites offers 100 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a steam room and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, and body scrubs.
Urban Green Hotel & Suites features a steam room and a fitness center. Wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This San José hotel also offers spa services, a vending machine, and multilingual staff. Onsite covered self parking is complimentary.

Urban Green Hotel & Suites is a smoke-free property.

A complimentary full breakfast is served on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Things to do

  • Gym
  • Steam room

Family friendly

  • Highchair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Urban Green Hotel Suites
Urban Green & Suites San Jose
Urban Green Hotel & Suites Hotel
Urban Green Hotel & Suites San José
Urban Green Hotel & Suites Hotel San José

Urban Green Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 179 out of 383 reviews
Rating 8 - Good. 109 out of 383 reviews
Rating 6 - Okay. 50 out of 383 reviews
Rating 4 - Poor. 20 out of 383 reviews
Rating 2 - Terrible. 25 out of 383 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenji, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Traveled with family
Stayed 2 nights in Dec 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great.
Stayed 10 nights in Dec 2024

10/10 Excellent

Samuel, Escondido

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Excellent staff. V nice breakfast for the price :) Room caught a lot of outside noise… a little foam rubber around the windows would b v helpful ( and cost almost nothing ;)
Stayed 1 night in Dec 2024

8/10 Good

Russell

The customer service was exceptional. Every employee was very friendly and helpful. The facilities are a little odd and you almost feel like you’re in a hostel. No chair to sit on in your room for example. No coffee in your room. I take care of my hair bag up stairs. Overall, I would go there again. Just don’t expect a five star experience.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Carl, San Francisco

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We rented a deluxe suit which has a huge living room with 20ft ceiling and a kitchen and a huge bedroom with two queen size beds: also, a good size bathroom with two sinks. The place is quiet since where is located, in the after hours, the whole area is disserted. That's the good about this place. On the other hand, the kitchen has a microwave and a full induction cooktop and a small fridge but have zero plates, silvers, pots and pans, knifes or cutting board. So it is a useless kitchen unless you bring your own cooking utensils, plates and silvers. The bathroom has two vanity mirrors but only one out of four of the lights on top of the mirror works. The hotel is very dated, the gym so stuff that you don't really want to stay there. The breakfast is lousy, but it is better than nothing.
Stayed 4 nights in Dec 2024

10/10 Excellent

Achmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicee
Stayed 2 nights in Oct 2024

10/10 Excellent

Cathy

Stayed 1 night in Nov 2024

2/10 Terrible

marco

Disliked: Cleanliness
Stayed 7 nights in Dec 2024

10/10 Excellent

peter

Stayed 3 nights in Nov 2024

2/10 Terrible

Melissa

Stayed 1 night in Nov 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly clean but wake up call was requested and unfortunately didn't happen. Other than that the hotel was not bad.
Stayed 1 night in Nov 2024

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heart of old San Jose. Great for walking. large and spacious. Breakfast was good.
Stayed 2 nights in Dec 2024

8/10 Good

Darcie

Traveled with family
Liked: Property conditions & facilities
The rooms were huge—much bigger than shown in the photos. Our suite was two levels with 1.5 bathrooms. The casino nightclub was noisy. The location is very convenient for walking to museums. The street was hectic but we felt safe walking around. The woman serving breakfasts was lovely.
Stayed 2 nights in Nov 2024

8/10 Good

Yeison, Lawrenceville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and walkable to many things
Stayed 1 night in Nov 2024

2/10 Terrible

David

Stayed 1 night in Nov 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Robert E, Little Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a fantastic 2 star hotel it’s quiet and safe just obviously under funded
Stayed 6 nights in Oct 2024

10/10 Excellent

derrick

Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2024

6/10 Okay

Federico

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not hot water in the rooms
The hotel is very nice and very friendly staff. The problem was the heater was broken and we didn’t have hot water for showers, and I couldn’t shave. The employee tried to change us the room but all the rooms were with the same issue. I’ve made a report to the Manager to get the refund of the day I couldn’t have shower. At the moment I didn’t get any answers from them.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bayardo

Traveled with family
Front desk staff very friendly. Room are very spacious and cleaned. Bathroom very big, clean, great water pressure. Breakfast was very good, typical Costa Rica breakfast. Restaurant staff very friendly. This is my favorite hotel. I’ll be back every time I go to Costa Rica.
Stayed 4 nights in Sep 2024