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Best Western Capistrano Inn

2.5 star property

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Photo gallery for Best Western Capistrano Inn

Exterior
Free daily full breakfast
Combined shower/tub, free toiletries, hair dryer, towels
Desk, iron/ironing board, free WiFi, bed sheets
Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Parking available
  • Laundry

Explore the area

Map
27174 Ortega Hwy, San Juan Capistrano, CA, 92675
  • Mission San Juan Capistrano
    ‪8 min walk‬
  • The Coach House
    ‪2 min drive‬
  • Dana Point Harbor
    ‪6 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Standard Room, 2 Queen Beds, Non Smoking, Balcony | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Best Western Plus Marina Shores Hotel

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, (1003)
$167 nightly
The price is $167 total
includes taxes & fees
Best Western Plus Marina Shores Hotel

About this property

Best Western Capistrano Inn

San Juan Capistrano hotel walkable to Mission San Juan Capistrano
This smoke-free hotel features an outdoor pool, a snack bar/deli, and a hot tub. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Best Western Capistrano Inn offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Capistrano Inn features an outdoor pool and a hot tub. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This business-friendly hotel also offers gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Capistrano Inn is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from February 6 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Best Western Capistrano
Best Western Capistrano Inn
Capistrano Inn
Capistrano Inn Best Western
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Capistrano Juan Capistrano
Best Western Capistrano Inn Hotel
Best Western Capistrano Inn San Juan Capistrano
Best Western Capistrano Inn Hotel San Juan Capistrano

Best Western Capistrano Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 191 out of 1000 reviews
Rating 4 - Poor. 104 out of 1000 reviews
Rating 2 - Terrible. 94 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good place to stay on the cheap. Definitely dated and random piles of trash and building debris in the parking lot.
Stayed 4 nights in Feb 2025

8/10 Good

Abraham

Stayed 1 night in Feb 2025

4/10 Poor

Rosalinda

Disliked: Cleanliness, property conditions & facilities
Room was small toilet was pluged
Stayed 1 night in Feb 2025

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Debra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a remodel. The room was old and outdated.
Stayed 1 night in Feb 2025

6/10 Okay

Karen

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Expensive, average room, room upkeep & housekeeping could improve but nice staff and good location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christine, Tustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown SJC, clean room, great front desk staff, surprisingly not too noisy despite being right next to the freeway. Water bottle filling station in lobby which I love. Starbucks very close-walkable.
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Property has improved greatly
Stayed 1 night in Feb 2025

8/10 Good

Bill

Stayed 1 night in Feb 2025

6/10 Okay

Beverly

Liked: Cleanliness, room comfort

sjc

The hotel looks like it's in the beginning stages of some much-needed facelift. Good basic place for commuting. Check-in was a bit chaotic.
Stayed 1 night in Feb 2025

8/10 Good

Christianne Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need a more defined ENTRANCE from the street!

It was very difficult to find the actual entrance and there is no large lighted signage to help either. Just an immediate right turn into what looks like a small vacant fenced building lot. Other than this, everything else was fine.
Stayed 3 nights in Jan 2025

10/10 Excellent

Xinan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

EARL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Manon G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reason For 3 Star Review...

This best western was satisfactory. The room and property were clean, however, I just have a couple of comments. The pool area isn't very inviting and there is no hot tub. The room was excellent and looked nice, but the carpet had an odor of mold likely due to it being older and shampooed beyond it's life. Carpet definitely needs to be replaced -looks fine, but smells. If the carpet was new and the pool was more inviting with a hot tub, I would have given this 5 stars. Based on the above, I give it 3. Front desk Manager was great, everything else fine. If you are choosing this for a quick stay it more than serves that purpose, but not if you are looking for a more luxurious, resort hotel type situation. Hope this helps!
Stayed 1 night in Jan 2025

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. Only one thing- the ent
Stayed 1 night in Jan 2025

8/10 Good

Gabriella

Traveled with family
Great service Front desk was very helpful and breakfast brunch was great
Stayed 6 nights in Dec 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend.

Nice little place in San Juan, I enjoyed the breakfast with some healthy options and the free parking. Bed was comfy. Bathroom was clean and liked the soap and shampoo.
Stayed 1 night in Jan 2025

8/10 Good

Louisa

Stayed 1 night in Oct 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nelida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, well maintained and Alexander at the front desk was kind, courteous and professional. Great staff
Stayed 1 night in Dec 2024

2/10 Terrible

Milind

Stayed 1 night in Jan 2025