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Best Western Capistrano Inn

2.5 star property

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Photo gallery for Best Western Capistrano Inn

Exterior
Combined shower/tub, free toiletries, hair dryer, towels
Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers
Free daily full breakfast
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Parking available
  • Laundry

Explore the area

Map
27174 Ortega Hwy, San Juan Capistrano, CA, 92675
  • Mission San Juan Capistrano
    ‪8 min walk‬
  • The Coach House
    ‪2 min drive‬
  • Doheny State Beach
    ‪4 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

8.0 out of 10
Very good
(3 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking, Balcony

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Standard Room, 2 Queen Beds, Non Smoking, Balcony | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

7.6 out of 10
Good
(5 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, (1005)
$196 nightly
The price is $196 total
includes taxes & fees
Best Western Plus Marina Shores Hotel

About this property

Best Western Capistrano Inn

San Juan Capistrano hotel walkable to Mission San Juan Capistrano
This smoke-free hotel features an outdoor pool, a snack bar/deli, and a hot tub. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Best Western Capistrano Inn offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Capistrano Inn features an outdoor pool and a hot tub. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This business-friendly hotel also offers gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Capistrano Inn is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from February 6 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Best Western Capistrano
Best Western Capistrano Inn
Capistrano Inn
Capistrano Inn Best Western
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Capistrano Juan Capistrano
Best Western Capistrano Inn Hotel
Best Western Capistrano Inn San Juan Capistrano
Best Western Capistrano Inn Hotel San Juan Capistrano

Best Western Capistrano Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 190 out of 1000 reviews
Rating 4 - Poor. 104 out of 1000 reviews
Rating 2 - Terrible. 95 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Hilda

Stayed 1 night in Apr 2025

10/10 Excellent

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faith and family weekend

I had a family weekend with my sister. It was beautiful. The hotel was perfect. It was pretty. The pool was nice and clean. The staff was extremely friendly and helpful. I would definitely come back.
Stayed 2 nights in Mar 2025

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and housekeeping personnel. The property is undergoing renovation as of March 2025. Relatively frequent sirens on the nearby roads.
Stayed 2 nights in Mar 2025

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

colette

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Our family reserved three rooms this past Saturday night. All three rooms had a high pitched noise that kept coming on and off all night and day. It was not the AC unit we could not figure out where this high-pitched noise was coming from. It was very irritating. Also, there’s not much soundproofing. We could hear, baby screaming, and crying and children running up and down the halls early in the morning!
Stayed 1 night in Mar 2025

2/10 Terrible

Nickey

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience. There was no power the whole time. It was so disappointing I had 4 rooms there for my guests. I felt really bad.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near the freeway
Stayed 1 night in Mar 2025

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything was wonderful but the hot tub could be replaced or something. The inside cement was rocky like it corroded.
Stayed 1 night in Mar 2025

2/10 Terrible

Robert, Jess Ranch

Traveled with partner
Disliked: Amenities, property conditions & facilities
No electricity to property, no hot water we stayed until it got dark, the electricity to the property never came on, it affected the hot water so we checked out they were unable to provide light or any arrangements for the darken property, we will approach Expedia for a refund or dispute the credit card payment
Stayed 1 night in Mar 2025

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

suzanne

Liked: Staff & service
I was a bit disappointed in the condition of the property. They are doing some work on half of the rooms,-hopefully, they will also upgrade the side I was on, as well Everything in working order, but I presumed the Jacuzzi was closed, as it was brown. The manager was kind enough to respond to my BW review. The breakfast selection was great Overall, not bad, but a bit better for the price would be appreciated.
Stayed 1 night in Mar 2025

8/10 Good

Bonnie, Hanford

Traveled with family
Liked: Cleanliness, staff & service, amenities
It ok but the breakfast is amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively convenient, but be aware that it is on the other side of the 5 freeway from attractions and dining. This is walkable during the day, but you may need to drive or take ride share at night. It was surprisingly and pleasantly quiet given its proximity to the freeway.
Stayed 1 night in Feb 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service

Great service. Quick check in & out. Very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnighter in town for a musical show. Convenient location.
Stayed 1 night in Mar 2025

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Really comfortable bed and great pillows. Impressive breakfast with omelets, eggs and sausages. Not your standard continental fare. Only minor issue is no elevator so you need to drag your luggage up if on the second floor. Very convenient location for walking into downtown San Juan Capistrano
Stayed 2 nights in Mar 2025

10/10 Excellent

Bharat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value comfortable room could have used an extra chair though. Free breakfast was good.
Stayed 4 nights in Feb 2025

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Courtesy and Information From the death clerk with

Our stay has been great although check out time.Seems a little early since we didn't Check-in till 4 o'clock in the afternoon.Looking forward to a later check out time
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela, Seattle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast Loved the staff at the breakfast and the front desk.
Stayed 4 nights in Feb 2025

4/10 Poor

Tim

Traveled with partner
Disliked: Staff & service, amenities
Location was perfect near the train but room was outdated and the clientele a bit sketchy.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near freeways; staff was very friendly. The breakfast they serve is really good and everything was very clean. The room was clean and very comfortable.
Stayed 11 nights in Feb 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is literally much more than it costs! Perfect experience. Hope there will be water and toothpaste next time
Stayed 1 night in Mar 2025